Customer Service

5 months ago

Markham, Canada Microart Services Inc. Full time

Customer satisfaction. Everything we do is focused on building and sustaining our customers’ trust, confidence and loyalty.

**ABOUT MICROART**:
We are an electronic manufacturing company with a focus in producing PCBS (Printed Circuit Boards). Microart Services Inc. is an ISO9001, ISO13485 & AS9100 registered corporation servicing markets worldwide. Our continued commitment to servicing the prototype to mid-volume clientele has awarded us with strong, stable growth over 40 successful years and many valued long-term partnerships.

**Job Title**: Customer Service and Quoting Specialist

**Reports To**: Supply Chain Director

**Department**: Supply Chain

**Shift**: 8:30 AM - 5:00 PM

**Key Responsibilities**:
1. Client Requisition Processing
- Ensure customer files are saved and organized in compliance with Microart document control standards.
- Ensure customer’s requests for quotes are processed as follows:

- Create templates same day quote request is received
- Replies to “Consigned customers” within 24 hours
- Replies for “Boards only” within 48 hours
- “New Customers” response within 3 days
- “Turnkey orders” within 5 days
- Track obsolescence and NCNR (Non-returnable, non-cancellable) components; convey reports to customers, and provide solution.
- Ensure customer’s purchase orders are processed daily, and delivery confirmed within 24 hours.

**o Update and ensure the accuracy of Dynamic data**:

- Client information - Address, contact names, products sold, special requests.
- Sales Order, Production Order, Finished Good Item Card is complete and updated.
- Respond to all client enquiries in a timely manner.
- Identify large volume customers (over $80,000CAD annual volume), and bring to the attention of your manager.
- Proactively solicit and action customer feedback.
2. Procurement and Quoting of Materials
- Verify customer’s most up-to-date information on file, and import BOMs.
- Ensure material orders are placed in a timely manner, committing to your LPIH (Last Part in House) date.
- Update MSI BOM on the fileserver to reflect spending.
- Perform MRO (Maintenance, repair and operations) purchasing on an ongoing basis.
3. Other duties as assigned by management team.

**Qualifications**:

- 1-2 years customer service work experience, ideally in electronics manufacturing environment
- Able to work in a high changed / fast-paced environment under tight deadlines
- Experience with MRP systems (ideally Dynamics)
- Knowledge of MS Office (Excel skills)
- Effective communication skills to interact effectively with all levels of the organization
- Effective organizational, time management and interpersonal skills
- Excellent analytical skills and attention to detail
- Dedicated, professional attitude; enthusiastic and willing to learn
- Bonus if completed or aiming to complete PMAC/CGP or other related supply chain/logistics courses

To bend over backwards for our customers and to grow our family of people, customers and supply partners treating all with care & attention.

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