![Young Drivers of Canada](https://media.trabajo.org/img/noimg.jpg)
Customer Support Agent, Csr F/t
4 weeks ago
**Job description**
Young Drivers of Canada is Canada's largest driver training organization. Since 1970, over 1.3 million students have graduated from our unique Young Driver course using our exclusive Collision_free_Approach. YD offers novice driver training, driver improvement, driver re-testing, fleet training and cognitive training.
**Position Duties**:
- **8 HOUR SHIFTS, SHIFT WORK 9 AM TO 5 PM AND 1 PM TO 9 PM M-F**:
- **THE HOURS OF OPERATION ARE 9 AM TO 9 PM M-F, AND 9 AM TO 5 PM SAT.**:
- Answer calls in a queue to coordinate appointments for Customers and Instructors for all YD Corporate Centres across Canada.
- Input and update Customer contact information in the YD BMS (Business Management System)
- Schedule road tests for Customers
- Deal with Customer and Instructor complaints professionally and escalate where necessary
- Assist in-car instructors with scheduling issues, as required
- Work in a team environment and offer assistance to others as requested and required.
- Perform Administrative tasks as requested
**Position Requirements**:
- Strong attention to detail
- Proven customer service skills
- Ability to work individually as well as a team member
- Strong verbal communication skills and strong command of the English language
- Knowledge of MS Office, as well as various business management software, an asset
- Strong communication and language skills
- Post-secondary education is an asset.
**Position Hours**:
Full-Time hours.
- 40 Hour work week
- Hours of operation, Monday to Friday, 9:00 am to 9:00 pm; Saturday, 9 am to 5 pm.
**Benefits**:
- Casual Dress code.
- Extended Health Care, Dental Care, and Vision care.
- Salary: $20.00 per hour
**Job Types**: Full-time, Casual
**Salary**: $19.00-$20.00 per hour
**Benefits**:
- Casual dress
- Dental care
- Extended health care
- Flexible schedule
- On-site parking
- Paid time off
- Vision care
Flexible Language Requirement:
- French not required
Schedule:
- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Weekend availability
Ability to commute/relocate:
- WOODBRIDGE, ON: reliably commute or plan to relocate before starting work (required)
**Education**:
- Secondary School (preferred)
**Experience**:
- Customer service: 2 years (required)
Work Location: One location
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