Customer Support Agent, Csr F/t

4 weeks ago


Woodbridge, Canada Young Drivers of Canada Full time

**Job description**

Young Drivers of Canada is Canada's largest driver training organization. Since 1970, over 1.3 million students have graduated from our unique Young Driver course using our exclusive Collision_free_Approach. YD offers novice driver training, driver improvement, driver re-testing, fleet training and cognitive training.

**Position Duties**:

- **8 HOUR SHIFTS, SHIFT WORK 9 AM TO 5 PM AND 1 PM TO 9 PM M-F**:

- **THE HOURS OF OPERATION ARE 9 AM TO 9 PM M-F, AND 9 AM TO 5 PM SAT.**:

- Answer calls in a queue to coordinate appointments for Customers and Instructors for all YD Corporate Centres across Canada.
- Input and update Customer contact information in the YD BMS (Business Management System)
- Schedule road tests for Customers
- Deal with Customer and Instructor complaints professionally and escalate where necessary
- Assist in-car instructors with scheduling issues, as required
- Work in a team environment and offer assistance to others as requested and required.
- Perform Administrative tasks as requested

**Position Requirements**:

- Strong attention to detail
- Proven customer service skills
- Ability to work individually as well as a team member
- Strong verbal communication skills and strong command of the English language
- Knowledge of MS Office, as well as various business management software, an asset
- Strong communication and language skills
- Post-secondary education is an asset.

**Position Hours**:
Full-Time hours.
- 40 Hour work week
- Hours of operation, Monday to Friday, 9:00 am to 9:00 pm; Saturday, 9 am to 5 pm.

**Benefits**:

- Casual Dress code.
- Extended Health Care, Dental Care, and Vision care.
- Salary: $20.00 per hour

**Job Types**: Full-time, Casual

**Salary**: $19.00-$20.00 per hour

**Benefits**:

- Casual dress
- Dental care
- Extended health care
- Flexible schedule
- On-site parking
- Paid time off
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Weekend availability

Ability to commute/relocate:

- WOODBRIDGE, ON: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 2 years (required)

Work Location: One location



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