Daycare Administrator

1 week ago


Toronto, Canada Kidz Kare Full time

**Kidz Kare Daycare is located in the heart of downtown Toronto, across from Union Station, inside of Maple Leaf Square. We are looking for a dynamic, energetic and charismatic customer-oriented service representative to join our team**

**Responsibilities**:

- Effectively manage large amounts of incoming calls
- Generate and track sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships of trust through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Complete tours of the centre with new families interested in enrolling
- Support classrooms and Front office team as needed
- Other duties as requested

**Requirements**:

- Previous Customer Service Experience
- Strong phone and listening skills
- Personable and ability to adapt/respond to different types of clients
- Excellent communication skills
- Organized and dependable
- Ability to multi-task and prioritize
- Great time-management skills
- Proficient with Microsoft Office
- Advanced skills in all areas of Administration

**Above & Beyond**:

- Knowledge in Early Childhood Education
- Familiarity with CRM systems and practices

**Job Types**: Full-time, Permanent

**Salary**: $20.00-$25.00 per hour

**Benefits**:

- Company events
- Dental care
- Discounted or free food
- Extended health care
- Life insurance
- On-site childcare
- On-site parking
- Paid time off
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday

Application question(s):

- Do you have at least 2 doses of the Covid-19 Vaccine?

**Experience**:

- Administrative: 5 years (required)

**Language**:

- English (required)

Work Location: In person


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