Contact Centre Agent
2 weeks ago
Groupe Nordik is the leading creator of wellness spa villages, including the largest Spa in North America (Chelsea, QC) as well as largest event sauna (Whitby, ON).
- Since we first opened our doors in 2005 we have grown to over 500 000 visits per year from our 3 existing locations (Nordik Spa-Nature | Chelsea (QC), Thermëa by Nordik Spa-Nature | Winnipeg (MB) et Thermëa Spa Village | Whitby (ON)).
- Our team of 600 employees brings our operations to life with their innovative approach to wellness. Each team at Groupe Nordik has an important role to play in making our ambitious creations achievable.
- Each one of our colleagues is a passionate individual that wants to make a difference. This passion meets innovation and allows us to grow.
- **What you will do**:
Our Contact Center Agents are the starting point of our wellness experience. From managing bookings to educating customers on the benefits of our wellness spas our Contact Center Agents are at the heart of our operations.
We are currently looking for full time representatives for the following shift: Mon-Fri 9AM to 5PM.
**Responsibilities in this role**:
- Receive and manage calls from a variety of customers
- Gather information and document call details to ensure appropriate action to client’s request
- Recognize and utilize opportunities to upsell
- Follow call center standards of customer service excellence, including scripts and procedures
- Follow up on all internal requests as needed
**To be successful in this position you will need**:
- High school diploma
- Minimum **1 (one)** year of experience in sales and/or customer service
- Bilingualism in French and English is essential
- Call center experience is considered an asset
**Your profile stands out because of your**:
- Strong communication skills (oral and written) in French and English
- Ability to multitask
- Excellent interpersonal skills
- Analytical mind and attention to detail
**Salary & Benefits**:
- Competitive salary
- Comprehensive benefits package (including telemedicine)
- Investment in your skills (company paid training, conferences, and more)
- Free access to the spa for you and a plus one
- Discounts on food, massage therapy, esthetic services, and more
- Free access to an exercise room at the workplace
**Work schedule and status**:
- Sunday to Thursday
- **, **37.5 hours/week (Full-time) (9AM-5PM)
-
Contact Centre Agent
4 weeks ago
Gatineau, Canada Groupe Nordik Full timeGroupe Nordik is the leading creator of wellness spa villages, including the largest Spa in North America (Chelsea, QC) as well as largest event sauna (Whitby, ON). Since we first opened our doors in 2005 we have grown to over 500 000 visits per year from our 3 existing locations (Nordik Spa-Nature | Chelsea (QC), Thermëa by Nordik Spa-Nature | Winnipeg...
-
Contact Centre Agent
4 weeks ago
Gatineau, Canada Groupe Nordik Full timeGroupe Nordik is the leading creator of wellness spa villages, including the largest Spa in North America (Chelsea, QC) as well as largest event sauna (Whitby, ON). Since we first opened our doors in 2005 we have grown to over 500 000 visits per year from our 3 existing locations (Nordik Spa-Nature | Chelsea (QC), Thermëa by Nordik Spa-Nature | Winnipeg...
-
Contact Centre Agent
5 days ago
Gatineau, Canada Groupe Nordik Full timeGroupe Nordik is the leading creator of wellness spa villages, including the largest Spa in North America (Chelsea, QC) as well as largest event sauna (Whitby, ON). Since we first opened our doors in 2005 we have grown to over 500 000 visits per year from our 3 existing locations (Nordik Spa-Nature | Chelsea (QC), Thermëa by Nordik Spa-Nature | Winnipeg...
-
Contact Centre Agent
2 weeks ago
Gatineau, Canada Groupe Nordik Full timeGroupe Nordik is the leading creator of wellness spa villages, including the largest Spa in North America (Chelsea, QC) as well as largest event sauna (Whitby, ON). Since we first opened our doors in 2005 we have grown to over 500 000 visits per year from our 3 existing locations (Nordik Spa-Nature | Chelsea (QC), Thermëa by Nordik Spa-Nature | Winnipeg...
-
Agent Bilingue Centre de Contacts
2 months ago
Gatineau, Canada Groupe Nordik Full timeGroupe Nordik est le principal créateur de villages de spas de bien-être, incluant le plus grand Spa en Amérique du Nord (Chelsea, QC) ainsi que le plus grand Sauna d'événement (Whitby, ON). Depuis que nous avons ouvert nos portes en 2005, nous sommes passés à plus de 500 000 visites par an dans nos 3 sites existants (Nordik Spa-Nature | Chelsea...
-
Agent(E), Centre de Contacts
2 months ago
Gatineau, Canada Groupe Nordik Full timeGroupe Nordik est le principal créateur de villages de spas de bien-être, incluant le plus grand Spa en Amérique du Nord (Chelsea, QC) ainsi que le plus grand Sauna d'événement (Whitby, ON). - Depuis que nous avons ouvert nos portes en 2005, nous sommes passés à plus de 500 000 visites par an dans nos 3 sites existants (Nordik Spa-Nature | Chelsea...
-
Agent(E), Centre de Contacts
5 days ago
Gatineau, Canada Groupe Nordik Full timeGroupe Nordik est le principal créateur de villages de spas de bien-être, incluant le plus grand Spa en Amérique du Nord (Chelsea, QC) ainsi que le plus grand Sauna d'événement (Whitby, ON). - Depuis que nous avons ouvert nos portes en 2005, nous sommes passés à plus de 500 000 visites par an dans nos 3 sites existants (Nordik Spa-Nature | Chelsea...
-
Agent Bilingue Centre de Contacts
1 day ago
Gatineau, Canada Groupe Nordik Full timeGroupe Nordik est le principal créateur de villages de spas de bien-être, incluant le plus grand Spa en Amérique du Nord (Chelsea, QC) ainsi que le plus grand Sauna d'événement (Whitby, ON). Depuis que nous avons ouvert nos portes en 2005, nous sommes passés à plus de 500 000 visites par an dans nos 3 sites existants (Nordik Spa-Nature | Chelsea...
-
Agent(E), Centre de Contacts
2 months ago
Gatineau, Canada Groupe Nordik Full timeGroupe Nordik est le principal créateur de villages de spas de bien-être, incluant le plus grand Spa en Amérique du Nord (Chelsea, QC) ainsi que le plus grand Sauna d'événement (Whitby, ON). - Depuis que nous avons ouvert nos portes en 2005, nous sommes passés à plus de 500 000 visites par an dans nos 3 sites existants (Nordik Spa-Nature | Chelsea...
-
Agent Bilingue Centre de Contacts
2 weeks ago
Gatineau, Canada Groupe Nordik Full timeGroupe Nordik est le principal créateur de villages de spas de bien-être, incluant le plus grand Spa en Amérique du Nord (Chelsea, QC) ainsi que le plus grand Sauna d'événement (Whitby, ON). Depuis que nous avons ouvert nos portes en 2005, nous sommes passés à plus de 500 000 visites par an dans nos 3 sites existants (Nordik Spa-Nature | Chelsea...
-
Agent(E), Centre de Contacts
2 weeks ago
Gatineau, Canada Groupe Nordik Full timeGroupe Nordik est le principal créateur de villages de spas de bien-être, incluant le plus grand Spa en Amérique du Nord (Chelsea, QC) ainsi que le plus grand Sauna d'événement (Whitby, ON). - Depuis que nous avons ouvert nos portes en 2005, nous sommes passés à plus de 500 000 visites par an dans nos 3 sites existants (Nordik Spa-Nature | Chelsea...
-
Contact Centre Agent
4 weeks ago
Gatineau, Canada Groupe Nordik Full timeGroupe Nordik is the leading creator of wellness spa villages, including the largest Spa in North America (Chelsea, QC) as well as largest event sauna (Whitby, ON). Since we first opened our doors in 2005 we have grown to over 500 000 visits per year from our 3 existing locations (Nordik Spa-Nature | Chelsea (QC), Thermëa by Nordik Spa-Nature | Winnipeg...
-
Bilingual Contact Centre Agent
4 weeks ago
Gatineau, Canada Groupe Nordik Full timeGroupe Nordik is the leading creator of wellness spa villages, including the largest Spa in North America (Chelsea, QC) as well as largest event sauna (Whitby, ON). Since we first opened our doors in 2005 we have grown to over 500 000 visits per year from our 3 existing locations (Nordik Spa-Nature | Chelsea (QC), Thermëa by Nordik Spa-Nature | Winnipeg...
-
Bilingual Contact Centre Agent
2 weeks ago
Gatineau, Canada Groupe Nordik Full timeGroupe Nordik is the leading creator of wellness spa villages, including the largest Spa in North America (Chelsea, QC) as well as largest event sauna (Whitby, ON). Since we first opened our doors in 2005 we have grown to over 500 000 visits per year from our 3 existing locations (Nordik Spa-Nature | Chelsea (QC), Thermëa by Nordik Spa-Nature | Winnipeg...
-
Bilingual Contact Centre Agent
1 day ago
Gatineau, Canada Groupe Nordik Full timeGroupe Nordik is the leading creator of wellness spa villages, including the largest Spa in North America (Chelsea, QC) as well as largest event sauna (Whitby, ON). Since we first opened our doors in 2005 we have grown to over 500 000 visits per year from our 3 existing locations (Nordik Spa-Nature | Chelsea (QC), Thermëa by Nordik Spa-Nature | Winnipeg...
-
Agent Principal-centre de Contacts
2 weeks ago
Gatineau, Canada Groupe Nordik Full timeGroupe Nordik est le principal créateur de villages de spas de bien-être, incluant le plus grand Spa en Amérique du Nord (Chelsea, QC) ainsi que le plus grand Sauna d'événement (Whitby, ON). Depuis que nous avons ouvert nos portes en 2005, nous sommes passés à plus de 500 000 visites par an dans nos 3 sites existants (Nordik Spa-Nature | Chelsea...
-
Préposé(E), Centre de Contacts
2 months ago
Gatineau, Canada Groupe Nordik Full timeGroupe Nordik est le principal créateur de villages de spas de bien-être, incluant le plus grand Spa en Amérique du Nord (Chelsea, QC) ainsi que le plus grand Sauna d'événement (Whitby, ON). Depuis que nous avons ouvert nos portes en 2005, nous sommes passés à plus de 500 000 visites par an dans nos 3 sites existants (Nordik Spa-Nature | Chelsea (QC),...
-
Préposé(E), Centre de Contacts
2 weeks ago
Gatineau, Canada Groupe Nordik Full timeGroupe Nordik est le principal créateur de villages de spas de bien-être, incluant le plus grand Spa en Amérique du Nord (Chelsea, QC) ainsi que le plus grand Sauna d'événement (Whitby, ON). - Depuis que nous avons ouvert nos portes en 2005, nous sommes passés à plus de 500 000 visites par an dans nos 3 sites existants (Nordik Spa-Nature | Chelsea...
-
Damage Insurance Agent
2 weeks ago
Gatineau, Canada Royal Bank of Canada Full time**Come Work with Us!** At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose. Whether you’re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work...
-
Damage Insurance Agent
2 months ago
Gatineau, Canada Royal Bank of Canada Full time**Come Work with Us!** At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose. Whether you’re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work...
