IT Service Technician

2 weeks ago


Toronto, Canada Smith + Andersen Full time

Smith + Andersen is a trusted Canadian engineering firm. At Smith + Andersen our employees contribute to some of the most sustainable building design projects in Canada. The work we do has meaningful impact on the community by contributing to landmark projects such as hospitals, transit stations, parks, federal and provincial government buildings and post-secondary institutions.

Our values drive and define everything we do, demonstrating a deep commitment to sustainability, mentorship and quality work that spans nearly six decades in business. We are proud of the highly collaborative culture we have built and for empowering our employees to do great work.

The Toronto office of Smith + Andersen is currently seeking an experienced IT Service Technician. You’re a self-starting individual with a passion for technology. You’re not afraid to speak up and ask tough questions, and you pride yourself on your friendly yet direct communication skills. That’s why, whether you’re solving problems on your own or as part of a team, you excel.

**Why choose Smith + Andersen?**

In addition to an exciting career filled with meaningful work, we offer:

- Competitive salary
- Flexible hours and half day Fridays (all year round)
- Comprehensive Group Health Benefits Program, including a Health Spending Account
- Group Retirement Savings Plan (Employer and Employee Contributions)
- Employee Share Ownership Program (ESOP)
- Purchase Time Off Program (PTO)
- Transit Subsidy Program

**Responsibilities**
- Provide daily support to over 500 employees on multiple sites. Troubleshoot, research and resolve software, hardware, and operating system issues reported to ticketing system.
- Setup computers via imaging process; image and deploy hardware for end user. Configure all software and setting for employee use.
- Prepare computers needing an image refresh for all office locations; coordinate with onsite contacts where required. Participate in the preparing and testing of image refresh process
- Responsible for coordinating, shipping and receiving hardware from remote offices.
- Physical installation of computers, peripherals and other IT hardware. Coordinate with local IT contacts for regional offices.
- Configure computers for the operation of Autodesk software. Ensure software is properly setup and working correctly.
- Maintain an inventory of hardware. Communicate to the Director of IT when inventory becomes low.
- Ensure that all offices have spare hardware available and are prepared for emergencies.
- Coordinate and assist system administrator with support issues

**Qualifications**
- Possess 2 to 4 years of experience supporting Windows 10/11 in an enterprise environment.
- Post-secondary education in a relevant technical field.
- Demonstrated ability to fix desktop workstations; take apart, assemble, and replace parts.
- Working knowledge of computer deployment using Microsoft Windows Deployment Services (WDS).
- Working knowledge of Microsoft MMC, Active Directory account management
- Exposure to Autodesk AutoCAD, Revit and BIM360 preferred
- Working knowledge of all Microsoft Office suites
- Excellent communication skills, both verbal and written, and excellent interpersonal skills.
- Able to work independently as well as part of a team.

**About Smith + Andersen**

**Accommodation**

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