Service Technician

4 weeks ago

Toronto, Canada Paladin Technologies Full time

We have a best-in-class delivery team supporting a diverse range of clients with various systems across most verticals. The Service Technician will be responsible for servicing electronic security systems from leading manufacturers such as Lenel, Genetec, Axis, Milestone and Avigilon.

We expect all employees to represent Paladin in a professional manner in line with our values of a leadership mindset, people development, team, and client-focused.

RESPONSIBILITIES:

- Service and maintenance of integrated security systems including access control, CCTV and alarms
- Troubleshooting and repair of hardware and software of our integrated systems
- Work with manufacturers’ technical support teams to resolve system issues
- Consistently provide high levels of customer service
- Provide customer with training for proper system usage, and respond to technical inquiries
- Complete detailed and accurate paperwork, and assist with as-built documentation
- Adhere to Paladin’s Quality and Safety program
- Be prompt, enthusiastic and take direction from the service team, and operations
- Be available and willing to participate in a after hours On-Call rotation
- Build confidence with clients and stakeholders and enhance the organizations reputation throughout the industry
- You may be required to be “on-call” before or after your regularly scheduled hours, and/or on a day when you are not regularly scheduled to work
- You may be required to work “night shifts” when needed based on project/service requirements

QUALIFICATIONS:

- Experience as a Service Technician in the security, electronics, telecommunication, or IT industry
- Proven service experience of complex physical security systems such as Lenel, Genetec, AMAG, Milestone, etc.
- Post-secondary training in electronics or equivalent
- Valid Driver’s License with clean abstract
- Able to work independently
- Strong command of the English language along with good written and verbal communication skills.
- Awareness of productivity and profitability of the work carried out
- Willingness and capability to learn and develop
- Able to pass varying levels of security clearance
- Available to complete out-of-town work on an ad hoc basis
- Personal hand tools required

**Company Info**:
Paladin Technologies is a premier North American complex systems integrator for building technology solutions, including IP security, alarms & monitoring, audio visual, low-voltage infrastructure, and networking. As a leader in the design, deployment, optimization, management, and maintenance of communication and digital networks, Paladin can meet the needs of clients on a national scale, while providing local support. Our team is the best in the industry, with manufacturer trained technicians, PMP-certified project managers, CTS- and RCDD-certified design engineers, coordinators, and administrative resources.

Paladin has offices coast to coast and nearly 1,500 talented and committed professionals dedicated to custom-crafting and installing technology solutions for clients requiring Integrated Security, Network Infrastructure, Audio Visual, Fiber Optics/OSP, Structured Cabling, and more. Our team is the best in the industry, always at the forefront of the changing technology landscape. Through continued training, complex client projects, and company support, we provide our colleagues with exciting challenges and a rewarding career as Paladin continues to grow.

Paladin Technologies is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment is decided on the basis of qualifications, merit, and business need.

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