Client Services Technician

2 weeks ago

Toronto, Canada Humber Full time

**Client Services Technician, ITS - (24 month I/O)**
- (26988)

**Find Your Spot at Humber**

At Humber, our career paths open up a world of infinite possibilities for you to explore. People are at the heart of the Humber experience. Here, every day we work shoulder to shoulder to deliver excellence, and in doing so, we redefine what it means to be a leader in polytechnic education. Humber employees are a diverse group of committed, caring and fun-loving people.

We take finding and growing the right talent very seriously. We strive to find and nurture extraordinary employees who bring their best each day.

If you are interested in working in higher education and are looking to contribute to the largest polytechnic College in Ontario, as we shape the future of our students and communities, here is your opportunity to join our team.

**Job Details**

**Position Title**:Client Services Technician

**Status**: 24 month I/O (Initiatives & Opportunities)

**Number of Positions**:2

**Hours**: 40 hours per week

**Faculty/Department**:Client Services / Information Technology Services

**Campus/Location**:IGS (International Graduate School)

**Payband/ Hourly Range**:Payband G $33.38 - $38.75

**What you will do**:
Client Services Technicians, under the general direction of the I.T. Planning & Client Services leadership team, support the delivery of technical services to Humber’s students, employees, suppliers, and guests.

Day-to-day responsibilities include the following:

- Ensuring resolution/fulfillment time objectives are met
- Providing on-site technical support to resolve/fulfill escalated tickets
- Maintaining a good working knowledge of all services, policies, and procedures
- Understanding the role and responsibilities of related support functions
- Upholding and enhancing customer satisfaction
- Documenting and sharing knowledge
- Providing accurate information to students, employees, suppliers, and guests
- Staying informed about Humber and the information technology industry

Examples of common activities include the following: deploying hardware and software, resolving hardware faults/failings, assisting with audio/visual issues, and beta testing new technologies.

Technicians are expected to log their activities as tickets in a tracking tool, and should an incident/request exceed their service mandate or skill level, escalate said ticket to an appropriate functional group.

**What you bring to the role**:
**Education**

**Certifications**
- HDI - Desktop Support Technician
- ITIL v3 Foundations
- InfoComm CTS or CompTIA A+

**Experience**
- Minimum two years of experience providing technical support in a busy environment to Clients with diverse backgrounds.

**What’s In it for you?**
- An opportunity to have an impact with a post-secondary institution, poised to do great things.
- Diverse, hard-working, committed team of people who care about each other.
- Tools and technology that will allow you to succeed at your job.
- Amazing perks
- Highly supportive work culture

We thank you for your interest in working with Humber College. Only applicants selected for an interview will be contacted. Consideration for Support Staff and Academic positions will be given to internal employees in accordance with the respective Collective Agreements.

**Equity, Diversity and Inclusion**

Humber College is committed to a workforce that reflects the diversity of our students and our city. We actively seek Indigenous Peoples and individuals from equity-deserving groups with demonstrated skills and knowledge to deal with all aspects of equity, diversity and inclusion in a post-secondary environment.

**Accommodation**

Humber College is committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Our HR Generalists will work with applicants requesting accommodations at any stage of the hiring process. This document is available in alternate formats upon request.

**Anti-Discrimination Statement**

**Hours Per Week** 40

**Position Type** FT Support

**Payband** H

**Minimum Salary** 33.38

**Maximum Salary** 38.75

**Work Locations** International Graduate School 59 Hayden St Toronto M4Y 2P2

**Job Family** Information Technology

**Duration of Need** 24 months

**Deadline to Apply** September 8, 2023

**Job Posting** 8/25/23

**Department** Client Services ITS

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