Coordinator, Development

4 weeks ago

Brampton, Canada City of Brampton Full time

**Job Description**:
**JOB TITLE**:Coordinator, Development & Training

**DEPARTMENT**:Community Services

**POSTING NUMBER**:105416

**NUMBER OF POSITIONS**:1

**JOB STATUS & DURATION**:Full Time Permanent

**HOURS OF WORK**:40 hour workweek

**LOCATION**:Hybrid Model - when working onsite, you will report to the location of 8 Nelson Street West.

**SALARY GRADE**:5

**HIRING SALARY RANGE**:$84,403.00 - $94,954.00 per annum

**MAXIMUM OF SALARY RANGE**:$105,504.00 per annum

**JOB TYPE**:Management and Administration

**POSTING DATE**:May 19, 2023

**CLOSING DATE**:May 30, 2023

**AREA OF RESPONSIBILITY**:
Reporting to the Recreation Supervisor, Program Development & Training, this position ensures the provision of quality recreation program delivery and customer service excellence to meet current and changing needs of the community. This position provides direction and oversight to various training and learning initiatives that support the business and operational needs within Recreation. This position works collaboratively with internal and external stakeholders to lead various community programs and initiatives.

**Business Distinctions**
- Program Services
- Community Engagement/Development
- Development and Training
- Administrative Services

**Supervision, Leadership and Staff Development**
- Recruit, train, manage, coach and provide guidance to promote effective full and part time employee relations and encourage increased moral, innovation and productivity to meet business needs
- Form action plan to ensure program quality assurance
- Manage adherence to governing legislations and regulations; corporate policies, procedures, standards and guidelines
- Evaluate training needs, and manage execution of staff trainings, orientations and meetings
- Ensure current self-knowledge of technical skills for staff development
- Available for crisis support, physical/behaviour interventions, hands-on assistance and decision-making

**Administration**
- Prepare reports for Recreation Supervisor which may include the collection and analysis of data, customer satisfaction, revenue and expenses, etc.
- Manage and review daily, weekly and sessional statistics and checklists
- Manage membership extensions, suspensions and payroll verification
- Adherence to all mandated deadlines
- Participation in facility team’s quality assurance program
- Coordinate payments/documentation for all invoices in accordance to corporate standards

**Customer Service and Community Development**
- Continuous improvement of customer experience through anticipating, managing and resolving concerns, requests inquires and successes
- Liaise and develop partnerships with community leaders, groups, sponsors and external groups and agencies
- Act as a City of Brampton representative on external committees, associations, and working groups to gather information, discuss emerging trends, best practices and challenges, and to develop partnerships
- Ongoing assessment of community needs
- Participate in preparing grant proposals and/or developing fundraising initiatives/ projects to generate funds for distribution to individuals with disabilities and/or unique needs requiring financial assistance to support recreation service fees
- Manage community events (including analyzing follow-up reports and debriefing)

**Program Development**
- Report on trends and areas of growth including future opportunities
- Manage quality programming through ongoing program visits
- Manage program development and brochure development processes
- Form and implement action plans to meet targets and potential growth
- Assist Recreation Supervisor with marketing and business plan
- Promote and create awareness of programs and develop strategies to increase customer recruitment and retention
- Manage internal marketing of programs within community centre

**Budget**
- Build revenue strategies to increase financial stability
- Collect, coordinate, analyze, monitor and report budget submissions, actuals and forecast to Supervisor
- Manage current budget of expenditures related to program area ensure budget compliance meet necessary sign offs and approvals

**SELECTION CRITERIA**:
***

**EDUCATION**:

- Post-secondary degree or diploma preferably in related field ( Bachelor of Education and/or adult teaching/training, Gerontology, Recreation & Leisure, Kinesiology, Physical Education, Behavioural Sciences, Social Work, Psychology)

**REQUIRED EXPERIENCE**:

- Minimum 3 years experience in recreation programming and/or facility management

**OTHER SKILLS AND ASSETS**:

- Excellent public relations skills and ability to effectively deal with the public
- One year supervisory/team lead experience working with staff and volunteers
- Knowledge of provincial and other legislative regulations pertinent to program discipline
- Exposure to budgeting and financial management
- Proficiency in MS Office

**Mandatory Requirements**
- Able to work variable, scheduled hours including eve

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