Coordinator, Housekeeping

1 month ago

Brampton, Canada City of Brampton Full time

**Job Description**:
**JOB TITLE**: Coordinator, Housekeeping

**DEPARTMENT**: Public Works & Engineering

**POSTING NUMBER**: 105747

**NUMBER OF POSITIONS**: 1

**JOB STATUS & DURATION**: Full Time Permanent

**HOURS OF WORK**: 40 hour workweek / shift work / variable hours

**LOCATION**: Hybrid Model*- when working onsite, you will report to the location of City Hall West Tower 1st floor.

**SALARY GRADE**: 5

**HIRING SALARY RANGE**: $84,403.00- $94,954.00 per annum

**MAXIMUM OF SALARY RANGE**: $105,504.00 per annum

**JOB TYPE**: Management and Administration

**POSTING DATE**: November 29, 2023

**CLOSING DATE**: December 12, 2023

**AREA OF RESPONSIBILITY**:
Reporting to the Supervisor, Operations, role is responsible to coordinate the operations and maintenance for a family of buildings and properties. Act as a key source of contact to meet operational needs and corporate service standards.

**OPERATION SUPPORT**
- With a focus on housekeeping provide day-to-day coordination, guidance and support for defined building and property systems programs, processes, policies, practices and project initiatives to meet operational needs and corporate service standards. Provide third party management services, event set-up, security coordination and courier and shipping operations.
- Provide first line response to issues regarding safety and escalates security issues to City Security Services staff.
- Develop and implement Standard Operating Procedures for cleanliness.

**STAFF GUIDANCE AND DIRECTION**
- Provide daily direction to unionized, part-time seasonal, & contract site staff.
- Prepare and review job requests, schedule and assign work duties. Ensures staff and external contractors follow all required regulations and legislation and comply with other applicable standards.
- Supervises & coordinates schedules with site operations staff & external contractors, for all building & property systems; all caretaking and housekeeping services and preventative housekeeping maintenance programs
- Responsible to provide and/or schedule training and instruct building staff regarding safe, efficient and effective work methods and procedures.
- Provide performance feedback and is engaged in the recruitment and orientation process of new employees.

**CUSTOMER SERVICE**
- Act as the first point of contact for caretaking duties performed by caretaking staff through the assignment of daily work and ensures that assigned duties are properly completed.
- Liaise with internal and external customers to ensure functions and events are effectively served. This may include closed Council sessions.
- Build and maintain a relationship with cross-functional departments, team and management to support coordination and ensure a thorough understanding of operational needs.
- Inspect sites or buildings to ensure safety and cleanliness standards.
- Escalate complex issues to appropriate level for resolution

**COMMUNICATION AND REPORTING**
- Prepare management reports, presentations and general ad hoc information as required accurately by established timelines.
- Create and maintain documentation and ensure necessary sign-offs and approvals meet policies and confidentiality.
- Maintain and document inventory of all caretaking supplies.
- Create ordering process in order to maintain stock levels

**CORPORATE CONTRIBUTION**
- Conduct research using internal and external resources to gain insight of market trends, current programs, processes and practices to support management and recommend ways to improve business processes, service solutions and best practices.
- Maintain knowledge of collective agreements, City policies and practices, legislation, regulations and Standard Operating Procedures (SOPs).
- Establish and monitor standards to ensure proper housekeeping, tenant compliance and building requirements are maintained.

**BUDGET SUPPORT**
- Use of effective resource and expense management at all times to meet corporate policies and guidelines.
- Responsible for developing and maintaining an annual operating budget.
- Provide project budget estimates.

**TEAMWORK AND COOPERATION**
- Participate in project coordination and team meetings as required to meet operational needs.
- Work well within diverse groups in support of operational goals and objectives.
- Demonstrate corporate values at all times.
- Participate as a member of cross-functional team.
- Provide support/backup as necessary.

**SELECTION CRITERIA**:
**EDUCATION**:

- Post-secondary degree or diploma in Building or Property Management Services, BOMA, FMA, IFMA, Professional Healthcare Housekeepers certificate, Hospitality Services or equivalent in related field.

**REQUIRED EXPERIENCE**:

- 3-5 years experience working in Building/Property Management (indoor)
- Experience in both public or unionized environment will be considered an asset

**OTHER SKILLS AND ASSETS**:

- Knowledge of heavy, light duty, and specialized cleaning procedures, operation and maintenance of c

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