Director, Branch Oversight and Quality Assurance

2 months ago

Edmonton, Canada Sun Life Full time

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Reporting to the Assistant Vice President, Head of Oversight within Business Governance & Control (BG&C), this role focuses on leading and evolving oversight programs for Sun Life’s Mutual Fund Dealer, Sun Life Financial Investment Services Inc. (SLFISI).

Specifically, the Director, Branch Oversight and Quality Assurance, will lead the strategic direction, execution and ongoing evolution of SLFISI’s district regulatory review (DRR) program in line with Canadian Investment Regulatory Organization (CIRO) Mutual Fund Dealer Rule 500 - Branch Review Requirements (as they may be amended from time to time). The Director, Regulatory Oversight will also be responsible for building and leading the Branch Review programs to support Sun Life’s new Investment Dealer, Sun Life Canada Securities Inc. (SLCSI). The Director will also be responsible for building, leading and evolving BG&C’s quality assurance (QA) program.

To be successful, you will have a breadth of experience in the wealth management industry as well as in-depth knowledge of the regulatory requirements and environment in this space. You will also have experience in designing and executing oversight / supervision programs that meet regulatory expectations using risk-based principles and are deployed in an advisor
- and client-centric way. Finally, you have demonstrated experience in building strong relationships within a complex, matrixed organization, which includes field leaders, advisors as well as Compliance, Legal and Risk professionals.

**What will you do?**
- Develop, execute and lead review planning-related processes and activities across the DRR program
- Identify and support the DRR team in identifying trends, control weaknesses, and other operational opportunities to assess and help shape the overall compliance of the business
- Identify emerging changes planned/undertaken by the business as well as changes in the regulatory environment and within industry that will impact the review plan and/or DRR program (including changes as a result of CIRO rulebook consolidation)
- Ensure the DRR program reports are consistent and clear and, provide practical and actionable insights to the stakeholders
- Manage appropriately the prioritization of branch reviews, using a risk-based approach to ensure scope and extent of work is completed in accordance with regulatory expectations and enterprise standards
- Build and execute a QA program to ensure effectiveness of other first line oversight programs within BG&C
- Lead an advisor
- and client-focused, diverse high-performing team and instil and promote a positive and inclusive culture within the team, the function and our business
- Maintain thorough understanding of the business and its risks and processes and through the DRR and QA programs enhance the compliance ecosystem within the business
- Through a proactive and coaching mindset and culture, collaborate with other BG&C teams, Compliance and field leadership to ensure compliance with regulatory, industry and best practices expectations for similar functions

**What do you need to succeed?**
- University degree with a minimum of 10 years of related experience in the financial services industry with a minimum of 5 years of wealth management experience
- Successful completion of the Canadian Securities Course; completion of the Conduct and Practices Handbook and Branch Manager Course would be an asset
- Previous experience in a large, OSFI-regulated financial institution / matrixed organizational structure, with alignment to a three lines of defense model.
- Demonstrated record of success in the management and administration of a testing, audit or supervision programs
- General knowledge of audit and QA practices and methods and technology.
- Excellent oral and written communication skills with demonstrated relationship management and conflict resolution skills
- Excellent coach and mentor with proven success at leading and developing a high performing team and driving transformation in ways of thinking and executing on work
- Strong understanding of how people go through change, with prior experience leading a team through change; comfortable with ambiguity and making risk-based decisions
- Strong project and program management skills
- Data analytics experience is preferred
- As this position is posted in several locations, we specify that bilingualism (French, En

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