Quality Assurance and Training Lead

7 months ago

Edmonton, Canada Alberta College of Pharmacy Full time

Reporting to the Professional Practice Director, the Quality Assurance and Training Lead is responsible for developing and implementing measurement tools and training to support pharmacy practice and pharmacy operations inspections. This includes training pharmacy practice consultants (PPCs) and sterile compounding assessors (SCAs), collaborating on the analysis and reporting of aggregate performance data, and providing input on standards development.

**Key responsibilities**

**Quality assurance**

**Design and implementation of measurement tools**
- Collaborate with the Professional Practice Director on the development, implementation and maintenance of measurement tools and performance indexes to be used by the practice team in inspections to support quality improvement, quality assurance, and compliance with pharmacy practice and pharmacy operations standards.
- Recommend and implement changes to measurement tools and their configurations in the professional practice module in the ACP database to facilitate inspections by PPCs, and self-evaluations and correction of deficiencies by licensees.
- Collaborate with the Professional Practice Director and other departments on the development of performance indexes specific to pharmacy practice and pharmacy operations inspections.

**Implementation of standards and reporting**
- Lead the ongoing review and implementation of approved changes to the sterile and non-sterile compounding standards.
- Collaborate with the Professional Practice Director and Business Intelligence Analyst to develop business intelligence reporting including performance dashboards about professional practice inspections and data collected from these inspections.
- Ensure records management principles and guidelines for record keeping are followed.

**Inspections training**
- Provide training to PPCs and SCAs on interpretation of legislation, standards, and policies; and field training on conducting inspections and writing inspection reports in accordance with the Health Professions Act (HPA) and the Pharmacy and Drug Act (PDA),
- Be the first point of contact for PPCs and SCAs to answer questions about inspections, and to triage challenging situations, escalating issues to the Professional Practice Director as needed.
- Occasionally conduct inspections in tandem with PPCs on an as-needed basis to assess pharmacy practice, operations, and systems to achieve quality assurance and improvement to the standards.
- Develop and revise training programs for PPCs and SCAs including identifying training needs, developing and revising training material, developing and implementing inspection consistency training, and identifying external training opportunities.
- Develop and share expertise about pharmacy practice and pharmacy operations processes and keep team members up to date about practice trends, challenges, and issues that may require policy development.
- Collaborate with ACP team members on policy development.
- Consistently communicate project priorities in the professional practice department.
- Other duties as required.

**About you**
- You’re self-motivated with excellent time management and organization skills. You’re detail-oriented and able to manage a heavy workload, deal with multiple priorities, and maintain composure while progressing toward desired outcomes efficiently and effectively.
- You take ownership of your work and take pride in meeting standards for quality, service, and professionalism.
- You’re a collaborative team player, who builds, maintains, and supports colleagues in delivering their services and acts in the best interest of the team.
- You demonstrate excellent critical thinking skills including big picture thinking, bringing insightful perspectives and understanding others’ broad perspectives when delivering solutions for highly complex problems.
- You’re able to work independently with mínimal supervision once clear expectations have been set.
- You are analytical and an excellent problem-solver, good at determining how to measure and track progress.
- You’re a skilled communicator who is clear, concise, effective, and respectful in all forms of communication.
- You value, build, and leverage relationships - you use compelling communications to reinforce messages or build buy-in and can influence others.
- You listen actively to understand, negotiate skillfully to promote a common cause, comfortably confront and work through conflict, and value tact and diplomacy in all your communications.

**Qualifications**
- Undergraduate or graduate pharmacy degree is required. Master’s degree in related health sciences or business is an asset.
- Eligibility for registration on the clinical register of the Alberta College of Pharmacy.
- At least five years’ experience in pharmacy practice.
- At least three years of leadership and management experience.
- Skills, experience, education or a strong interest in statistics, data analytics, data reporting, a

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