IT Support Analyst

5 months ago


Welland, Canada Bosch Group Full time

**Company Description**
Do you want beneficial technologies being shaped by your ideas? Whether in the areas of mobility solutions, consumer goods, industrial technology or energy and building technology - with us, you will have the chance to improve quality of life all across the globe. Welcome to Bosch.

This is a one year contract with possibility for extension. Hybrid work is available, with 3 days on site per week as an average.
- Provide IT support for facility computer systems, computers, and peripherals. This includes installing, diagnosing, maintaining, and upgrading/replacing hardware while ensuring optimal performance.
- Troubleshoot moderate to complex IT problems in a timely and accurate fashion and provide customer enabling for a standard suite of IT products.
- Participate in team meetings and contribute to team’s goals.

**Qualifications**
- University degree or college diploma in computer science, Information technology or related field.
- Ability to effectively prioritize and execute tasks.
- Ability to work in a team-oriented and collaborative environment.
- Possess a strong customer-service awareness/orientation.
- Possess a technical familiarity of PC hardware.
- Ability to analyze complex situations and provide sound solutions in a timely manner.
- Hands-on hardware and operating system troubleshooting experience.
- Time management skills; capable to deliver results on time for all tasks assigned.
- Possess effective interpersonal and relationship-building skills.
- Able to present ideas in easy to understand and user-friendly language/manner.
- Capable to develop a good understanding of local business requirements and the ability to translate them into IT solutions for the business.

**Additional Information


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