Technical Analyst, Ft

2 days ago

Welland, Canada Niagara Health System Full time

**QUALIFICATIONS & TRAINING**:

- College Diploma in Computer Technology or University Degree in Computer Science and/or 5-10 years equivalent work experience
- Minimum 3 years' experience in Unified Communications platforms including Microsoft InTune, O365 & MS Exchange
- Experience with Vocera voice & secure text messaging platforms would be an asset
- Certifications in MCSA, MCSE & ITIL certification preferred
- Experience working with MS Active Directory & Azure AD
- Experience with the deployment of Mobile assets and dealing with telecom providers
- Self-starter with ability to self-manage at required service and work performance standards; Able to set high standards for results, and once achieved, able to raise the standards even higher
- Previous Healthcare Experience would be an asset
- Proven ability to create & maintain procedure documentation, ability to work with a wide range of stakeholders and to build strong relationships, analytical skills with an aptitude for process evaluation and problem-solving
- Actively involved in continuing education opportunities
- Ability to learn new areas of unfamiliar territory, to meet & prioritize and manage multiple simultaneous tasks and deadlines
- Evidence of effective customer service, organizational, interpersonal, communication, leadership, judgement, critical thinking and decision-making skills
- Consistent and regular attendance required
- Proficiency in English is required, French will be considered an asset.
- We are especially interested in connecting if you _
- Value diversity, equity and inclusion;_
- Are excited about being part of a respectful and hard-working team in the beautiful Region of Niagara;_
- Identify as a member of one or more of the following equity-deserving groups: Indigenous, racialized, persons with disabilities, persons of diverse sexual orientations and gender identities and all others who may contribute to the further diversification of ideas._
- Have background or expertise in the healthcare environment, supporting patient care and providing extraordinary customer-service._
- In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, Niagara Health will provide accommodations through the recruitment process to applicants with disabilities. If selected to participate in the recruitment and selection process, please inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation._

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