Airport Desktop Support Technician

2 weeks ago


Dorval, Canada ESP Global Full time

En tant que technicien de support desktop, vous serez responsable de traiter les problèmes techniques transmis par le helpdesk, et de travailler avec l'utilisateur final pour résoudre les problèmes de matériels, de logiciels et de connectivités, tout en soutenant l'entreprise sur les exigences des projets du métier et IMACS.

**Qu’elles seront tes taches?**
- Répondre aux tickets transmis par le helpdesk et fournissez une assistance aux utilisateurs finaux concernant le matériel, les logiciels et la connectivité.
- Fournir une root cause des incidents répétés pour fournir une solution permanente.
- Responsable d'un large éventail de support opérationnel, des exigences basées sur les projets et des demandes d'installation, de déplacement, d'ajout et de modification d’IMAC.
- Effectuer des vérifications proactives (Floor Walking) pour assurer une disponibilité optimale des systèmes et des appareils informatiques.
- Diagnostiquer les erreurs ou les problèmes techniques et déterminer les solutions appropriées.
- Recueillir et analyser les données de performance pour fournir une assistance technique.
- Enregistrer les nouveaux appareils dans l’asset manager, gestion du cycle de vie des équipements informatiques jusqu'à l'élimination et le recyclage.

**Que recherchons nous?**
- Plus de 3 ans d'expérience solide dans l’assistance informatique y compris le dépannage de matériel, de logiciels, de connectivité et de problèmes de système d'exploitation
- Résoudre les problèmes sans affecter / violer la garantie matérielle ou les exigences de conformité en matière de sécurité du client.
- Expérience de niveau L2 dans l'installation, le dépannage technique et la résolution de problèmes matériels d'ordinateurs, d'imprimantes, d'ordinateurs portables et d'autres périphériques informatiques ainsi que de Software.
- Bonne compréhension et expérience avec O365, SCCM, Skype, Teams, VPN, appareils mobiles, Active Directory, mise en réseau et outils d'assistance à distance
- Connaissances de base des configurations et des concepts LAN et WAN d'entreprise
- Savoir effectuer des taches Smart Hand selon les procédures clients.
- Expérience des outils de Ticketing (ServiceNow / Remedy etc.)
- Idéalement, certification CompTIA A+ ou MTA ou autres certifications de fournisseurs des FEO (Dell, Toshiba, Lenovo, HP)
- This role is working Monday - Sunday - 4 days on 4 days off covering rotation hours of 06:00am - 18:00pm or 18:00pm - 06:00am (Training hours from 03:00am to 13:00pm for 4 weeks)_
- _
ESP offer competitive salary, shift allowance, health & medical benefits, pension plan contribution, life assurance and access to ongoing training and career development.

ESP Global Services is a world-class IT services organization that specializes in enterprise managed services, infrastructure engineering, and global field support, due to continued growth and customer acquisition are looking for a Bilingual Desktop Support Technician based at Montreal Airport-Dorval, QC
- ESP Global Services is an Equal Opportunity Employer._



  • Dorval, Canada ESP Global Full time

    As a Desktop Support Technician, you will be responsible for dealing with technical issues escalated from the helpdesk function and working with end user to troubleshoot hardware, software, and connectivity problems along with supporting the business on project-based requirements and IMACS. **What you will be doing?** - Respond to tickets escalated from the...

  • Service Desk

    4 weeks ago


    Dorval, Canada Atlantis IT group Full time

    **Role: Service Desk / Help Desk / IT TECHNICIAN / Desktop Support - French & English** **Location: Dorval ( Onsite)** **Duration - Long Term** **Roles and Responsibility** 1. Knowledge on End User Computing Devices (Laptop / Desktop / VDI) 2. Expertise on windows 7/ 10 administrations 3. Good troubleshooting skills on MS Office, O365, Internet...


  • Dorval, Canada Sheraton Montreal Airport Hotel Full time

    The Sheraton Montreal Airport Hotel is a reflection of who we are and why people consider us the best place to work in the first place, and for our guests as "THE" place to stay near the airport. Our associates are essential to our daily success. If you are a self-starter looking to make a positive impact on operations and activities, this is the opportunity...


  • Dorval, Canada Sheraton Montreal Airport Hotel Full time

    The Sheraton Montreal Airport Hotel is a reflection of who we are and why people consider us the best place to work in the first place, and for our guests as "THE" place to stay near the airport. Our associates are essential to our daily success. If you are a self-starter looking to make a positive impact on operations and activities, this is the opportunity...

  • Desktop Support

    4 weeks ago


    Dorval, Canada Atlantis IT group Full time

    **Role: Desktop Support (English and French)** **Location: Cote Vertu Ouest, Dorval,** **Quebec (Onsite)** Knowledge on End User Computing Devices (Laptop / Desktop / VDI) Expertise on windows 7/ 10 administrations Good troubleshooting skills on MS Office, O365, Internet Explorer and other Operating system related issues Knowledge on PC and peripheral...


  • Dorval, Canada Emirates Full time

    1. JOB PURPOSE Ensure a safe, efficient, cost effective and timely airport operation so that Emirates’ image, reputation and customer service levels are maintained and enhanced, as per the criteria set forth by the Company’s commercial, safety and security policies, standards and procedures. Plan, organise and control all aspects of the overall...


  • Dorval, Canada Emirates Full time

    1. JOB PURPOSE Ensure a safe, efficient, cost effective and timely airport operation so that Emirates’ image, reputation and customer service levels are maintained and enhanced, as per the criteria set forth by the Company’s commercial, safety and security policies, standards and procedures. Plan, organise and control all aspects of the overall...


  • Dorval, Canada Air Canada Full time

    **Description** **Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.** As a Customer Experience Manager - Airports, you will play an important leadership role in our ambition...


  • Dorval, Canada Air Canada Full time

    Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.As a Customer Experience Manager – Airports, you will play an important leadership role in our ambition to...

  • IT Support Technician

    4 weeks ago


    Dorval, Canada ABB Full time

    **IT support technician**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are...


  • Dorval, Canada Sheraton Montreal Airport Hotel Full time

    The Sheraton Montreal Airport Hotel is a reflection of who we are and why people consider us the best place to work in the first place, and for our guests as "THE" place to stay near the airport. Our associates are essential to our daily success. If you are a self-starter looking to make a positive impact on operations and activities, this is the opportunity...


  • Dorval, Canada Menzies Aviation Full time

    Job Details Description **Main Accountabilities Include**: - Ensure accuracy of all weight and balance requirements. - Promptly handle all customer service complaints with a focus on positive resolution. - Complete all check-in procedures including the handling of reservations, ticketing, seat assignments, airport announcements and checking for proper...

  • IT Support Technician

    4 weeks ago


    Dorval, Canada Isologic Innovative Radiopharmaceuticals Full time

    _** An English description will follow **_ **ISOLOGIC Radiopharmaceutiques Novateurs** vous offre une opportunité exceptionnelle de rejoindre notre équipe dynamique en tant que Technicien(ne), Support Informatique! Si vous avez une passion pour l'informatique et souhaitez contribuer de manière significative aux soins des patients, tout en évoluant dans...


  • Dorval, Canada Sheraton Montreal Airport Hotel Full time

    **Auditeur de nuit** L’hôtel Sheraton Aéroport de Montréal est à la recherche d’un(e) individu hors de l’ordinaire à se joindre à nous au poste **d’Auditeur de nuit - Service à la clientèle**. Notre hôtel est le reflet de qui nous sommes et la raison pour laquelle les gens nous considèrent en premier lieu comme l’endroit idéal pour...


  • Dorval, Canada First Onsite Full time

    **Position Summary**: The Lead Water Damage Technician supports the emergency response and restoration project to ensure the goals and needs of the insurance companies and our customers are being met. The Lead Water Damage Technician will provide assistance and support as required to move projects along in a timely manner. Responsibilities will include use...


  • Dorval, Canada Unilode Full time

    **ABOUT UNILODE** **POSITION OVERVIEW** The Customer Success Coordinator will work to build an effective community amongst all parties involved with ‘on the ground’ pooling operations. He/she will facilitate the day-to-day supply of ULDs to all Unilode customers, whilst safeguarding the assets. The role will be to serve as Unilode ambassador at the...

  • Banquet Server

    4 weeks ago


    Dorval, Quebec, Canada Montreal Airport Marriott In-Terminal Hotel Full time

    POSITION SUMMARY Complete final breakdown of function, by cleaning the room, and cleaning and returning equipment to its proper location. Complete closing duties, including storing all reusable goods, locking doors, breaking down goods, etc. Set up, stock, and maintain work areas. Monitor and maintain cleanliness, sanitation, and organization of assigned...


  • Dorval, Canada Transat AT Full time

    Job Description Reporting to the Human Resources Manager, the individual will play an essential role as a business partner within the airport services teams, providing expertise in human resources management. This strategic position aims to effectively support employees at Montreal-Trudeau International Airport (YUL), including ramp crews, PAX agents, and...


  • Dorval, Canada Transat AT Full time

    Job Description Reporting to the Human Resources Manager, the individual will play an essential role as a business partner within the airport services teams, providing expertise in human resources management. This strategic position aims to effectively support employees at Montreal-Trudeau International Airport (YUL), including ramp crews, PAX agents, and...


  • Dorval, Canada Transat AT Full time

    Job Description Reporting to the Human Resources Manager, the individual will play an essential role as a business partner within the airport services teams, providing expertise in human resources management. This strategic position aims to effectively support employees at Montreal-Trudeau International Airport (YUL), including ramp crews, PAX agents, and...