Service Desk
2 weeks ago
**Role: Service Desk / Help Desk / IT TECHNICIAN / Desktop Support - French & English**
**Location: Dorval ( Onsite)**
**Duration
- Long Term**
**Roles and Responsibility**
1. Knowledge on End User Computing Devices (Laptop / Desktop / VDI)
2. Expertise on windows 7/ 10 administrations
3. Good troubleshooting skills on MS Office, O365, Internet Explorer and other Operating system related issues
4. Knowledge on PC and peripheral Hardware troubleshooting (including print & scanning devices)
5. Hands on Experience on MS Office upgrades / deployments
6. Working knowledge on Dell laptops/Desktops hardware issues
7. Troubleshooting of Office 2016 issues
8. Knowledge in troubleshooting VPN related issues
9. Mobile Device Management support
10. Experience on Windows Imaging process using SCCM
11. Experience on Data Migration tools and O365 One drive
12. Knowledge on windows server operating system, DNS and DHCP
13. Knowledge on Switches and Routers
14. Good communication skills and should be good in French
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