Branch Assistant

2 weeks ago

Oakville, Canada Town of Oakville Full time

**Employment Status**: Permanent Full-Time (CUPE 5348)
**Pay Range**: $30.73 - $36.15 per hour
**Location**: White Oaks branch
**Hours**: 35 hours per week with ability to work all shifts (days, evenings, and weekends)

Are you an energetic worker who thrives in a busy work environment? Do you step up to support where needed? Are you highly organized and have superior customer service skills? Oakville Public Library has seven library branches that are dedicated to serving the diverse community of Oakville. In this role, you’ll support the public, collection and library operations within a branch to provide services that strive to Inspire Oakville.

**What you'll do**
**As a Branch Assistant you will**:

- Provide inclusive customer service, adhering to AODA’s customer service standard, and OPL’s Five Customer Experience Values, which includes but not limited to assistance with circulation of materials and account information
- Act as the in-charge person when Branch Supervisors and/or Managers are not present
- Understand and promote OPL resources, programs and services
- Conduct in-depth reference and inclusive readers’ services to the public, in person, by telephone and digitally.
- Prepare, moderate and facilitate in-person, offsite and virtual programs and outreach to customers of all ages. Provide input for possible future programs. Create and maintain relationships with external groups.
- Support and guide users with ongoing digital literacies in an evolving digital world, including software and equipment, online and print information, mobile devices and 3D printing.
- Support and promote self-service technology and provide technical support to customers
- Assist with collection maintenance and promote diverse library collections
- Advocate for continuous improvement to support the evolving needs at the branch
- Engage in professional development opportunities and continuous skils development.
- Work in compliance with the provisions of the Occupational Health & Safety Act, the Workplace Safety and Insurance Act, other relevant health and safety legislation, and the OPL’s Health & Safety Program
- Input data as required for programs, room rentals and library services
- Support and supervise summer student volunteers
- Perform other duties as assigned

**Is this a good fit for you?**
**We're looking for someone who can**:

- Provide excellent customer service to both internal and external customers
- Be flexible, adaptable andproactive in a fast-paced branch service environment
- Perform work requiring accuracy and attention to detail
- Advocate for change based on community needs, demographics, and supporting metrics
- Use extensive knowledge of OPL print and online resources to support reference and readers’ services for customers of all ages
- Prepare and conduct instructional programs, presentations and facilitate group discussions
- Exercise good judgment and decision making skills
- Exhibit excellent interpersonal and relationship building skills that foster team success.
- Work independently and as part of a team
- Be aware of new and emerging trends in library services and programs

**Your experience and educational background**:

- Master in Library and Information Science (MLIS) or undergraduate degree with Library and Information Technician diploma
- A minimum of two (2) years of related library work experience
- Experience with an integrated library system
- Working knowledge of 3D printers, RFID, and Microsoft Office

**Who are we?**
Oakville Public Library strives to fulfill our mission of cultivating discovery and creativity in every phase of life. We are focused on exceptional customer service to meet the needs of the children, youth, adults, and seniors utilizing our physical or online services. We continue to be agile in our mandate to meet the needs of the residents of Oakville.

**What's it like to work at Oakville Public Library?**
It's challenging, stimulating, and hugely rewarding. Our positions offer tremendous diversity and excellent opportunities for professional growth. Every day, we commit to providing access to tangible resources and programs that inspire, encourage, and provoke thought for the residents of Oakville.

A Security Clearance Check with Vulnerable Sector Screening will be required for all employees and volunteers of the Oakville Public Library. Successful applicants must submit the Security Checks (dated within the last six months) prior to or on the first day of employment.

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