Business Operation Manager

4 weeks ago

Surrey, Canada BC Hydro Full time

Powered by water... and by people like you

Providing clean electricity to 4 million customers takes a diverse workforce and that’s where you come
in. We need your talent to help us build major projects to meet growing demand. To help our
customers find clean energy solutions for their homes and businesses and to be ready to respond
during storms and outages to keep our system reliable.

Working for BC Hydro is meaningful. And now, the stakes have been raised as we work towards a
solution to climate change while safely providing clean, affordable electricity to our customers.

We offer a healthy work life balance, training opportunities and career progression. We're proud to be
ranked as one of B.C.'s Top Employers and one of Canada's Best Diversity Employers. Join us as we
build an even cleaner B.C.

**JOB DESCRIPTION**
**Duties**:

- Reporting to the Director, Learning and Development, the Manager, Training Operations is
- responsible for overseeing the business planning and administrative support of the Learning and
- Development (L&D) team, and apprentice/ trainee program administration. The position is also
- accountable for managing the day-to-day and long-term operations of the Trades Training Centre
- (TTC). The TTC is the only Red Seal school in BC certified by SkilledTradesBC for BC Hydro’s
- Apprentice Powerline Technician training program which allows BC Hydro to train external
- apprentices.
- Key accountabilities:
- Leads business planning and reporting activities for L&D. This includes L&D’s dashboard and

action plans, framework, Board report, annual business plan and coordinating and authoring
- L&D’s Revenue Rate Application (RRA) activities.- Manages a team that currently consists of eight (8) direct reports; one M&P and seven MoveUp.
- Oversees the day-today and long-term operations of the TTC facility both as a training facility

and a headquarter for most L&D staff. This includes space optimization planning based on BC
- Hydro’s business needs and training facility best practices. It also includes scheduling of the
- facility and maintaining accreditation with federal agencies so external students can access
- funding. Oversees timely completion of annual TTC safety requirements.- Ensures resources are assigned to manage asset maintenance cycle at TTC assets.
- Manages the OMA budget for the Training Operations department and the capital budget for the

TTC.- Establishes, maintains, and oversees centralized and full-cycle training program administration
- support for multi-year apprentice and trainee programs (from orientation to graduation).- Liaises with Training Program Leads for various reasons such as contract service levels, ensure

adequate training program administration support and to maintain service levels for use of the
- TTC.- Ensures centralized resources support L&D’s Hydroweb, Hydroshare, J: Drive and related

document management requirements - this includes assigning a Web Lead to oversee all L&D’s
- Hydroweb pages.- Assigns resources to support L&D’s service contract, material requisition, sundry billing, and

general administrative support activities - this includes administration of centralized inboxes and
- switchboard and issue course feedback surveys.- Coordinates monthly team meetings and professional development sessions for Training

Operations team.- Works collaboratively with the L&D management team and other stakeholders and conducts

stakeholder needs assessment to develop solutions in response to complex and sensitive queries.- Acts as Facility Safety Lead delegate.

**Qualifications**:
***
- 10+ years' experience in business development and contract administration, or similar

experience in a regulated or comparable industry to BC Hydro.- A university degree or diploma in Commerce, Business Administration, or related discipline.
- Minimum of two (2) years experience in a people leader role within the past five (5) years.

Experience managing administrative roles is an asset.- Exceptional written and oral communication skills, with the ability to communicate complex

information simply and summarize key facts for decision makers.- Excellent relationship management, facilitation, and interpersonal skills.

**ADDITIONAL INFORMATION**
- ** This role is considered a Resident employee role
- please see BC Hydro's flexible work model
- role definitions below.**- This is an 18-month Full time temporary (FTT) M&P opportunity headquartered at the Trades

Training Centre (TTC) in Surrey.- This opportunity is best suited for an organized person who is a strategic, collaborative, and

creative thinker to foster innovative solutions to optimize resourcing and problem solve.- As part of the selection process, applicants may be required to take a written test/assessment or

do a presentation.
- We're always looking for exceptional people to bring new ideas, fresh thinking and the motivation
- to help shape the electricity system in B.C. It's an exciting

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