Student Support Specialist, Centre for Business

2 days ago

Toronto, Canada George Brown College Full time

**CLOSING DATE**:September 9, 2024

**Land**_ _**Acknowledgement**
- George Brown College is located on the traditional territory of the Mississaugas of the Credit First Nation and other Indigenous peoples who have lived here over time. We are grateful to share this land as treaty people who learn, work, and live in the community with each other._

**Equity Statement**_ _**

**GBC Vision**
- To be _a college renowned for its inclusion, excellence, relevance, impact, and leadership._ _

**Key Responsibilities**:

- Advises students with respect to academic standing, program status, student services and academic transactions.
- Ascertains student needs and goals and advises students concerning programs and alternative means available to achieve goals.
- Ensures academic status reflects planned program. Intervenes effectively on behalf of students and applies conflict resolution skills and follow-up skills to facilitate correction and/or problem solving as it pertains to academic status, billing, graduation eligibility, and related escalated situations.
- Documents solutions to problems identified by current and/or past students, staff and general public, ensuring timely and accurate responses to requests, whether telephone, electronic, in person or virtual platform.
- Works to identify and correct root causes of problems due to mix of highly integrated processes combined with program features.
- Acts as departmental contact, liaison, and advocate for new, returning, domestic and international Students, taking a proactive role in troubleshooting and problem solving for the student.
- Provides support with activities pertaining to both start-up and end-of-term processes/procedures such as processing academic holds, entering grade amendments, substitutions and adjusting graduation statuses in Banner.
- Compiles and maintains records; updates other relevant data reports such as Database and Program Curriculum Overview Sheets (Pathways documentation).
- Other duties as assigned.

**Educational and Experience Requirements**:

- Three-year diploma or degree from a recognized post-secondary institution in Business Administration, or Office Management.
- Minimum three (3) years’ experience working in post-secondary school and/or office environment.
- Experience with student information systems or database management systems.

**Skills and Attributes:
- Excellent analytical and demonstrated problem-solving skills are required.
- Excellent time management and organizational skills, discretion, sound judgment; demonstrated ability to maintain confidentiality while working within the College policies.
- Accurate data entry skills and strong aptitude for detail and accuracy.
- Excellent communication, collaboration, teamwork, and interpersonal skills at a professional level.
- Demonstrated commitment to uphold the College’s priorities on diversity and equity.

**Interview process may consist of a practical skills component.**

**Notes**:

- The College requires proof of degrees, credentials or equivalencies from accredited regional or federal post-secondary institutions and/or their international equivalents. Credentials may require validation at the time of interviews or offer.

**About Us**:
George Brown College prides itself on educating students through real-world learning, in the heart of Toronto. Our faculty and employees make this vision a reality, and we support them by making George Brown a great place to work. See why we are consistently ranked as one of GTA’s top employers.

**Why work here?**

George Brown College offers hybrid work opportunities, a competitive pension plan, generous holiday and vacation time, a tuition assistance program, discounted rates for employees taking Continuing Education courses, and an equitable work environment where everyone matters.

  • Marketing Specialist and Student Recruiter

    3 weeks ago

    Toronto, Canada Business and Technical Training College Full time

    **Title: Marketing Specialist and student recruiter** Company: Business and Technical Training College Location: 411- 1280 Finch Ave West, North York, ON M3J 3K6 **About us**: Established in 1996, Business and Technical Training College (BTT) successfully provides the Canadian marketplace and students with unique training programs. At Business and...

  • Student Supports Coordinator

    3 weeks ago

    Toronto, Canada Centennial College Student Association Full time

    **Job Title**: Student Supports Coordinator **Reports To**: Manager, Student Supports **Job purpose** The Student Supports Coordinator works with a team of professional staff that support the student leadership and goals of the organization. This position is responsible for the development, operation and support of CCSAI services and support, including...

  • Student Support Services Officer

    3 weeks ago

    Toronto, Canada International Business University Full time

    **Position Title**: Student Support Services Officer **Reports to**: Director Enrolment Services & Student Success **About IBU** International Business University (IBU) is a new and unique teaching-focused university specializing in business education that is looking for highly talented, motivated, and qualified faculty and professionals, ready for the...

  • International Student Support Officer

    2 weeks ago

    Toronto, Canada International Business University Full time

    **Position Title**: International Student Support Officer **Reports to**: International Student Support Manager **Location**:Toronto, ON **About IBU** International Business University (IBU) is a dynamic, teaching-focused institution dedicated to delivering excellence in business education. We seek talented and motivated professionals who are passionate...

  • Community Care Centre Support Staff

    4 weeks ago

    Toronto, Canada Student Association of George Brown College Full time

    **Position Title**:Community Care Centre Support Staff **Manager**: Equity and Advocacy Manager **Unionized/ Non-unionized**: OPSEU Local 557 **Position Type**:Full-time **Compensation**:Starting Wage $35,820 (union grid) **About the Student Association and CCC Department** The Student Association at George Brown College is the official student union on...

  • Community Care Centre Support Staff

    3 weeks ago

    Toronto, Canada Student Association of George Brown College Full time

    **Position Title**: Community Care Centre Support Staff **Manager**: Equity and Advocacy Manager **Position Type**: Full-time Permanent **Compensation**: Starting Wage $34,320 (union grid) **Unionized**: OPSEU Local 557 **Deadline**:_*posted until filled_ **How to Apply**: Submit cover letter AND résumé **About the Student Association** The Student...

  • Student Support Specialist

    4 weeks ago

    Toronto, Canada Pearson Full time

    **Summary** The Student Support Specialist’s primary responsibility is to build an effective, trusting relationship with each student that ultimately promotes student persistence. This includes communicating with the student in an effective manner, setting goals, advising students on effective problem solving, assessing student risk factors and responding...

  • Information Specialist, Contact Centre

    3 weeks ago

    Toronto, Canada George Brown College Full time

    **Land Acknowledgement** **_George Brown College is located on the traditional territory of the Mississaugas of the Credit First Nation and other Indigenous peoples who have lived here over time. We are grateful to share this land as treaty people who learn, work, and live in the community with each other._** **_At George Brown College, we have established...

  • Contact Centre Information Specialist

    2 weeks ago

    Toronto, Canada George Brown College Full time

    **Land**_ _**Acknowledgement** **_George Brown College is located on the traditional territory of the Mississaugas of the Credit First Nation and other Indigenous peoples who have lived here over time. We are grateful to share this land as treaty people who learn, work, and live in the community with each other._** **_At George Brown College, we have...

  • Student Welcome

    2 weeks ago

    Toronto, Canada York University Full time

    **Purpose**: This role will act as the main reception support for the Lassonde Student Welcome and Support Centre. This role is part of the main interface for students, staff, faculty, and the general public with the Student Service inLassonde. The role will provide critical support to the Community and all staff in the Centre during peak periods of time....

  • Student Welcome

    2 weeks ago

    Toronto, Canada York University Full time

    **Purpose**: This role will act as the main reception support for the Lassonde Student Welcome and Support Centre. This role is part of the main interface for students, staff, faculty, and the general public with the Student Service in Lassonde. The role will provide critical support to the Community and all staff in the Centre during peak periods of time....

  • Transfer Student Support Specialist

    3 weeks ago

    Toronto, Canada York University Full time

    **Purpose**: The Atkinson Centre for Mature and Part-time Students (ACMAPS) was established to provide a pan-university physical and philosophical home for mature and part-time students. ACMAPS has developed a wide range of student supports, including annual Orientation events, the Mature Student First-Year Experience Program, a Peer Mentor program, and...

  • Student Support Workers

    2 weeks ago

    Toronto, Canada Beyond Support Services Full time

    **Position Type: Full-time flexible contracts (Independent Contractors) based on your availability for schools and section classrooms.** **Job Region: Toronto, Etobicoke, Newmarket, Aurora, Richmond Hill, Markham, Woodbridge, Maple, Stouffville, Barrie** Beyond Support Services (BSS) provides educational support to guide students with special needs from...

  • Information Specialist, Contact Centre

    7 days ago

    Toronto, Canada George Brown College Full time

    Competition Number: REQ 6257 TITLE:  Information Specialist, Contact Centre DIVISION:  Office of the Registrar SALARY:  Payband F, starting rate $ per hour HOURS:  Monday to Friday (varied) HOURS PER WEEK:  35 LOCATION:  51 Dockside Drive STATUS:  Full Time Support EFFECTIVE DATE:  Immediately CLOSING DATE:  August 12,...

  • Patient and Family Centred-care Clinical Specialist

    3 weeks ago

    Toronto, Canada Centre for Addiction and Mental Health Full time

    Reporting to the Manager, Patient and Family Experience, the full-time, temporary (until October 31, 2025) Patient and Family Centred-Care (PFCC) Clinical Specialist will support the Patient and Family Experience Office with the development and implementation of a framework for family support at CAMH. This will involve supporting the completion of an...

  • Customer Support Specialist

    3 weeks ago

    Toronto, Canada Corporate Finance Institute Full time

    **CUSTOMER SUPPORT SPECIALIST** **Purpose** The Customer Support Specialist is able to lead processes independently, however, should leverage cross-team collaboration and communication with other departments to ensure all inquiries are handled appropriately and in a timely manner. Cross-departmental work ensures students receive a top-notch learning...

  • Student Services Specialist

    3 weeks ago

    Toronto, Canada ILAC Full time

    The Company ILAC Education Group is a leading provider of international education and comprises four distinct divisions. Our offerings range from Language training, University Pathways, Higher Education offering Vocational and Public Private Partnerships programs and Language Testing Centre. Located in Toronto and Vancouver, our mission is to provide the...

  • Simulation Specialist

    2 weeks ago

    Toronto, Canada Sunnybrook Health Sciences Centre Full time

    Under the direction of the Director of the Sunnybrook Canadian Simulation Centre (SCSC), the Simulation Specialist will be responsible for equipment maintenance, including hardware and software, simulation set up, scenario delivery, and various operational aspects of the SCSC. **Summary of Duties**: - Maintain Simulation Centre as a clean, safe, and...

  • Information Specialist, Student Services

    1 week ago

    Toronto, Canada George Brown College Full time

    **CLOSING DATE**:October 25, 2024 **Land**_ _**Acknowledgement** - George Brown College is located on the traditional territory of the Mississaugas of the Credit First Nation and other Indigenous peoples who have lived here over time. We are grateful to share this land as treaty people who learn, work, and live in the community with each other._ **Equity...

  • Student Welcome

    3 weeks ago

    Toronto, Canada York University Full time

    **Purpose**: The Student Welcome and Support Centre Assistant will provide reception services for the unit, acting as the first point of contact for students, staff, faculty and the general public. **Education**: High School Diploma. **Experience**: A minimum of 6 months previous office experience (experience must include reception, data entry and general...