Student Support Specialist, Centre for Business

4 weeks ago

Toronto, Canada George Brown College Full time

**CLOSING DATE**:September 9, 2024

**Land**_ _**Acknowledgement**
- George Brown College is located on the traditional territory of the Mississaugas of the Credit First Nation and other Indigenous peoples who have lived here over time. We are grateful to share this land as treaty people who learn, work, and live in the community with each other._

**Equity Statement**_ _**

**GBC Vision**
- To be _a college renowned for its inclusion, excellence, relevance, impact, and leadership._ _

**Key Responsibilities**:

- Advises students with respect to academic standing, program status, student services and academic transactions.
- Ascertains student needs and goals and advises students concerning programs and alternative means available to achieve goals.
- Ensures academic status reflects planned program. Intervenes effectively on behalf of students and applies conflict resolution skills and follow-up skills to facilitate correction and/or problem solving as it pertains to academic status, billing, graduation eligibility, and related escalated situations.
- Documents solutions to problems identified by current and/or past students, staff and general public, ensuring timely and accurate responses to requests, whether telephone, electronic, in person or virtual platform.
- Works to identify and correct root causes of problems due to mix of highly integrated processes combined with program features.
- Acts as departmental contact, liaison, and advocate for new, returning, domestic and international Students, taking a proactive role in troubleshooting and problem solving for the student.
- Provides support with activities pertaining to both start-up and end-of-term processes/procedures such as processing academic holds, entering grade amendments, substitutions and adjusting graduation statuses in Banner.
- Compiles and maintains records; updates other relevant data reports such as Database and Program Curriculum Overview Sheets (Pathways documentation).
- Other duties as assigned.

**Educational and Experience Requirements**:

- Three-year diploma or degree from a recognized post-secondary institution in Business Administration, or Office Management.
- Minimum three (3) years’ experience working in post-secondary school and/or office environment.
- Experience with student information systems or database management systems.

**Skills and Attributes:
- Excellent analytical and demonstrated problem-solving skills are required.
- Excellent time management and organizational skills, discretion, sound judgment; demonstrated ability to maintain confidentiality while working within the College policies.
- Accurate data entry skills and strong aptitude for detail and accuracy.
- Excellent communication, collaboration, teamwork, and interpersonal skills at a professional level.
- Demonstrated commitment to uphold the College’s priorities on diversity and equity.

**Interview process may consist of a practical skills component.**

**Notes**:

- The College requires proof of degrees, credentials or equivalencies from accredited regional or federal post-secondary institutions and/or their international equivalents. Credentials may require validation at the time of interviews or offer.

**About Us**:
George Brown College prides itself on educating students through real-world learning, in the heart of Toronto. Our faculty and employees make this vision a reality, and we support them by making George Brown a great place to work. See why we are consistently ranked as one of GTA’s top employers.

**Why work here?**

George Brown College offers hybrid work opportunities, a competitive pension plan, generous holiday and vacation time, a tuition assistance program, discounted rates for employees taking Continuing Education courses, and an equitable work environment where everyone matters.

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