Scheduling Specialist

3 days ago


North York, Canada Affinity Health Full time

**Overview of Affinity health**

**Affinity Health** is a national staffing agency for Long Term Care Homes, Retirement Homes, Hospitals, private employers and In-Home Care that specializes in care by design. Supporting caregivers, residents, and clients in a way that meets their health needs, personal preferences & budgets.

We are currently seeking a highly motivated, self starter, Shift Fulfillment specialists. Their primary focus is to increase shift fulfillment with our client base. This individual will have a high sense of urgency coupled with technical problem solving skills and salesmanship to overcome barriers to a shift being filled with our clients. One of our clients provides opportunities within an app on a cell phone.

If you are eager to be a part of an up and coming technology platform that supports linking client needs with healthcare workers, we would love to hear from you

**Responsibilitie**s:

- _Maintaining low cancellation rates by caregivers and clients (Targets will be defined)_
- _Support with maintaining profile accuracy for approved staff_
- _Effective liaison with Application support team for related questions and concerns regarding usage and shift details for staff._
- _Clear and effective communication regarding shift availabilities_
- _Visit/Shift Verification and follow up with staff to ensure visits are verified within appropriate timelines_
- _Documenting and communicating manual shifts and discrepancies to allow for clean data validation for billing and payroll processes_
- _Documenting and/or transcribing shifts into our internal scheduling tool; Alayacare_
- _Adherence to policies and procedures as outlined by Affinity Health and BookJane for platform related tasks._
- _Additional Duties as assigned, as program evolves_

**Qualifications**:

- _Self motivated and driven to increase sales_
- _Key interest in problem solving and solution-based response practices_
- _Customer service focused e.g High level of service excellence_
- _Effective written and verbal communication practices particularly with those who do not speak English as a first language_
- _Ability to support basic/level 1 technical concerns with health care workers_
- _Efficient and Effective Time Management Skills and PracticeSchedule Coordination Experience (healthcare preferred)_
- _Strong work ethic, organization, and time management skills_
- _Adaptability in an ever change environment both internal and external factors_
- _Proficiency with Excel and the Microsoft suite_
- _Effective Team Player_- (We’re a small team, but a mighty one)
- _Independent work practices (Know and own your tasks, if you need assistance, no shame in asking for clarification or help)_

**Trainable Skills although strongly considered assets**
- _Experience with Alayacare_
- _Bilingual Communication Skills_
- _Experience working in a start up environment (We have great roots but we’re ever changing, ever growing)_
- _Understanding of the scope of practice within caregiver fields (RN/RPN/PSW/Companion)_

**Job Types**: Full-time, Permanent

**Salary**: $40,000.00-$45,000.00 per year

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Application question(s):

- Able to work Fulltime hours.

**Experience**:

- administration: 1 year (preferred)
- scheduling: 1 year (preferred)

Shift availability:

- Day Shift (preferred)



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