Client Services Supervisor

7 days ago

Terrace, Canada ALS Global Full time

Location ALS Environmental, Terrace

**Reports to**: Western Canada Regional Manager

**About the Position**:
Reporting to the Regional Manager, this role is responsible for the overall operation of the Terrace service centre as well as the supervision of the local service staff. This is a key position that assists the Regional Manager in the overall operation of the location with respect to sales, customer relationships and client services.
Specific Responsibilities

Client Services
- Provide logistics service advice to clients to assist them in meeting project or regulatory objectives;
- Coordinates the preparation of sampling supplies for client orders;
- Ensures the service provided meets and exceeds client expectations;
- Coordinate pickup and delivery of supplies/materials for clients;
- Input receipt and shipping information, waybills, etc. of shipments into the ALS Laboratory information management system.

Staff Supervision and Operations
- Meets with location staff on a continual basis to review the status of the location and ensure goals and objectives are being met;
- Ensures the required turnaround time for samples is achieved and maintained whilst ensuring that the highest quality of results for clients;
- Foster a team environment;
- Other duties as assigned by the Manager.

Business Development and Client Retention
- Provide information to clients on branch services, contacts and capabilities, etc., as required;
- Meet with/visit local area clients at a specified frequency to provide service support;
- Involved with the implementation of local business strategies (product positioning, key clients/markets and pricing);
- Develop business relationships with clients in conjunction with Management and Sales;
- Coordinate and participate in client visits as well as participate in industry and ALS organized events and organizations on behalf of ALS.

Quality
- Fosters a working environment that ensures quality targets are met or exceeded;
- Ensures root cause investigations are properly conducted for corrective actions and solutions are effective;
- Use correct methods in accordance with the established procedures and schedules while ensuring analytical quality.

Financial
- Ensuring that the location is controlling costs as much as possible in order to achieve financial targets;
- Manage local purchasing and order of supplies and inventory for both including approval of purchase requests.

Safety
- Ensures an HSE system is in place within all aspects of the business;
- Complies with all internal systems and procedures of the Company;
- Carry out the role as the local First Aid representative;
- Observe established safety regulations and comply with all ALS health and safety policies and procedures.

Human Resources & Corporate Compliance
- Assign with or carry out the required functions of ALS’s human resource programs as it relates to staff development and performance, and corporate compliance programs.

Required Knowledge, Skills & Abilities
- Strong organizational skills;
- Ability to work independently as well as part of a team
- Ability to work in a fast paced environment
- A strong customer service focus;
- Excellent time management skills;
- Proven leadership ability;
- Excellent communication skills, written and verbal;
- Experience in training staff an asset;
- Strong Microsoft Office Suite skills.

Required Qualifications
- Completion of post-secondary education (degree, certificate or diploma) in Science or a related discipline (preferred);
- Minimum 5 years work experience in the customer service;
- Minimum of 1 to 2 years leadership or supervision experience;
- First Aid Certificate or the ability to obtain one (optional);
- Valid Provincial Class 5 driver’s license with clean driving history (abstract required).

Physical Demands
- Able to lift 50lbs and carry for short distances;
- Ability to drive and travel to visit local clients on a regular basis (up to 5% of the time);
- Manual dexterity to perform intricate and/or repetitive tasks;
- Wear issued personal protective equipment (PPE) such as dust masks, gloves etc., when required;
- Ability to stand for a full shift;
Ability to sit at a desk and do general office work, which includes periodic sedentary responsibilities;

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