Client Services Supervisor

2 months ago

Terrace, Canada ALS Global Full time

ALS fournit une large gamme de services de tests et d’analyses à une variété de marchés et d’industries à travers le monde. Nous sommes un chef de file dans l’industrie des services d’analyses et avons établi une réputation enviable en regard de la qualité de nos résultats et de services à la clientèle.

Location ALS Environmental, Terrace

**Reports to**: Western Canada Regional Manager

**About the Position**:
Reporting to the Regional Manager, this role is responsible for the overall operation of the Terrace service centre as well as the supervision of the local service staff. This is a key position that assists the Regional Manager in the overall operation of the location with respect to sales, customer relationships and client services.
Specific Responsibilities

Client Services
- Provide logistics service advice to clients to assist them in meeting project or regulatory objectives;
- Coordinates the preparation of sampling supplies for client orders;
- Ensures the service provided meets and exceeds client expectations;
- Coordinate pickup and delivery of supplies/materials for clients;
- Input receipt and shipping information, waybills, etc. of shipments into the ALS Laboratory information management system.

Staff Supervision and Operations
- Meets with location staff on a continual basis to review the status of the location and ensure goals and objectives are being met;
- Ensures the required turnaround time for samples is achieved and maintained whilst ensuring that the highest quality of results for clients;
- Foster a team environment;
- Other duties as assigned by the Manager.

Business Development and Client Retention
- Provide information to clients on branch services, contacts and capabilities, etc., as required;
- Meet with/visit local area clients at a specified frequency to provide service support;
- Involved with the implementation of local business strategies (product positioning, key clients/markets and pricing);
- Develop business relationships with clients in conjunction with Management and Sales;
- Coordinate and participate in client visits as well as participate in industry and ALS organized events and organizations on behalf of ALS.

Quality
- Fosters a working environment that ensures quality targets are met or exceeded;
- Ensures root cause investigations are properly conducted for corrective actions and solutions are effective;
- Use correct methods in accordance with the established procedures and schedules while ensuring analytical quality.

Financial
- Ensuring that the location is controlling costs as much as possible in order to achieve financial targets;
- Manage local purchasing and order of supplies and inventory for both including approval of purchase requests.

Safety
- Ensures an HSE system is in place within all aspects of the business;
- Complies with all internal systems and procedures of the Company;
- Carry out the role as the local First Aid representative;
- Observe established safety regulations and comply with all ALS health and safety policies and procedures.

Human Resources & Corporate Compliance
- Assign with or carry out the required functions of ALS’s human resource programs as it relates to staff development and performance, and corporate compliance programs.

Required Knowledge, Skills & Abilities
- Strong organizational skills;
- Ability to work independently as well as part of a team
- Ability to work in a fast paced environment
- A strong customer service focus;
- Excellent time management skills;
- Proven leadership ability;
- Excellent communication skills, written and verbal;
- Experience in training staff an asset;
- Strong Microsoft Office Suite skills.

Required Qualifications
- Completion of post-secondary education (degree, certificate or diploma) in Science or a related discipline (preferred);
- Minimum 5 years work experience in the customer service;
- Minimum of 1 to 2 years leadership or supervision experience;
- First Aid Certificate or the ability to obtain one (optional);
- Valid Provincial Class 5 driver’s license with clean driving history (abstract required).

Physical Demands
- Able to lift 50lbs and carry for short distances;
- Ability to drive and travel to visit local clients on a regular basis (up to 5% of the time);
- Manual dexterity to perform intricate and/or repetitive tasks;
- Wear issued personal protective equipment (PPE) such as dust masks, gloves etc., when required;
- Ability to stand for a full shift;
Ability to sit at a desk and do general office work, which includes periodic sedentary responsibilities;

  • Client Services Supervisor

    2 months ago

    Terrace, Canada ALS Global Full time

    Location ALS Environmental, Terrace **Reports to**: Western Canada Regional Manager **About the Position**: Reporting to the Regional Manager, this role is responsible for the overall operation of the Terrace service centre as well as the supervision of the local service staff. This is a key position that assists the Regional Manager in the overall...

  • Culinary Services Supervisor

    3 weeks ago

    Terrace, Canada Comfort Inn & Suites, Terrace Full time

    Position OverviewThe Food Service Supervisor is responsible for overseeing the culinary operations within a hospitality setting, ensuring that all food service activities are conducted efficiently and to the highest standards.QualificationsEducation: Completion of secondary school is required.Experience: A minimum of 1 to 2 years in a supervisory role within...

  • Food Service Supervisor

    1 day ago

    Terrace, Canada Hull Enterprises Ltd oa Pizza Hut Full time

    Job SummaryWe are seeking a highly skilled Food Service Supervisor to join our team at Hull Enterprises Ltd o/a Pizza Hut. As a key member of our restaurant operations team, you will be responsible for ensuring the highest level of customer satisfaction and quality of service.Key ResponsibilitiesLeadership and SupervisionSupervise and coordinate the...

  • Culinary Service Supervisor

    3 weeks ago

    Terrace, Canada A&W Restaurants Inc Full time

    Position Overview: A&W Restaurants Inc. is looking for a dedicated and experienced Food Service Supervisor to oversee our culinary operations. This role is essential in ensuring that our food preparation and service meet the highest standards of quality and efficiency. Company Name: A&W Restaurants Inc. Job Title: Food Service Supervisor Employment Type:...

  • Culinary Services Supervisor

    3 weeks ago

    Terrace, Canada Comfort Inn & Suites, Terrace Full time

    Position OverviewThe Food Service Supervisor plays a crucial role in ensuring the smooth operation of dining services at Comfort Inn & Suites, Terrace. This position involves overseeing food preparation and service, maintaining high standards of quality and safety.Key ResponsibilitiesEducation: Secondary (high) school graduation certificate is required.Work...

  • Culinary Services Supervisor

    3 weeks ago

    Terrace, Canada Comfort Inn & Suites, Terrace Full time

    Position OverviewThe Food Service Supervisor plays a crucial role in overseeing the daily operations of our dining facilities at Comfort Inn & Suites, Terrace. This position requires a blend of leadership, organizational skills, and a commitment to quality service.Educational RequirementsCompletion of secondary (high) school graduation certificate is...

  • Food Service Supervisor

    3 months ago

    Terrace, Canada A&W Restaurants Inc Full time

    A&W in Terrace, BC, is seeking full-time, permanent, Food Service Supervisor, to start immediately.  The Company Operating Name:  C. Stewart Enterprises Inc. Title of Position: Food Service Supervisor Business Address:  Terrace - 4616 Keith Avenue Terrace, British Columbia V8G 4K1  No# of Positions:  4    Terms of Employment: 2 years...

  • Food Service Supervisor

    1 month ago

    Terrace, Canada COMPASS GROUP CANADA Full time

    Working Title: Food Service SupervisorEmployment Status: SeasonalStarting Hourly Rate: 16.75Address: 211 AV. Du Portage Dartmouth NS B2X 3T4New Hire Schedule: Monday-Friday, daytime hoursStart Date: September 4, 2024Important Information: Previous supervising experience in the food service industry is an asset.You might not know our name, but you know where...

  • Food Service Supervisor

    1 month ago

    Terrace, Canada COMPASS GROUP CANADA Full time

    Working Title: Food Service SupervisorEmployment Status: SeasonalStarting Hourly Rate: 16.75Address: 211 AV. Du Portage Dartmouth NS B2X 3T4New Hire Schedule: Monday-Friday, daytime hoursStart Date: September 4, 2024Important Information: Previous supervising experience in the food service industry is an asset.You might not know our name, but you know where...

  • Food Service Supervisor

    2 months ago

    Terrace, Canada A&W Restaurants Full time

    A&W in Terrace, BC, is seeking full-time, permanent, Food Service Supervisors, to start immediately . Positions: 4 Terms of Employment: 2 years, permanent Language Requirement(s): English Wage: $19.50 per hour Benefits: We offer various benefits which include an extensive single or family Medical/Dental Benefit which comprises of Pharmaceuticals, Hospital...

  • Food Service Supervisor

    1 day ago

    Terrace, Canada Comfort Inn & Suites, Terrace Full time

    Job SummaryWe are seeking a highly skilled Food Service Supervisor to join our team at Comfort Inn & Suites, Terrace. As a key member of our hospitality team, you will be responsible for ensuring the highest level of customer satisfaction and quality service in our food and beverage operations.Key ResponsibilitiesLeadership and SupervisionSupervise and...

  • Food Service Supervisor

    2 months ago

    Terrace, Canada A&W Restaurants Full time

    A&W in Terrace, BC, is seeking full-time, permanent, Food Service Supervisors, to start immediately Positions:4 Terms of Employment: 2 years, permanent Language Requirement(s): English Wage: $19.50 per hour Benefits: We offer various benefits which include an extensive single or family Medical/Dental Benefit which comprises of Pharmaceuticals, Hospital Care,...

  • Operations Supervisor

    3 months ago

    Terrace, Canada Securiguard Full time

    Do you enjoy working in a team environment and working in the Field? Can you manage people with empathy, honesty, and respect? If so, this may be the role for you**! Securiguard** is currently hiring a full-time **Operations Supervisor **to support our security operations in the **North Coast** **Job/Skill Requirements** The Operations Supervisor is...

  • Food Service Supervisor

    1 day ago

    Terrace, Canada Terrace Domino's Full time

    Job SummaryWe are seeking a highly skilled and experienced Food Service Supervisor to join our team at Terrace Domino's. As a key member of our operations team, you will be responsible for ensuring the smooth day-to-day running of our food service establishment.Key ResponsibilitiesLeadership and SupervisionSupervise and co-ordinate the activities of a team...

  • Client Service Representative

    3 months ago

    Terrace, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...

  • Culinary Operations Supervisor

    3 weeks ago

    Terrace, Canada Hull Enterprises Ltd oa Pizza Hut Full time

    Position OverviewThe role of a Food Service Supervisor at Hull Enterprises Ltd o/a Pizza Hut involves overseeing the daily operations within a fast-paced restaurant environment. This position is essential for ensuring that our food quality and service standards are consistently met.QualificationsEducation: Completion of secondary (high) school graduation...

  • Culinary Operations Supervisor

    3 weeks ago

    Terrace, Canada Hull Enterprises Ltd oa Pizza Hut Full time

    Position OverviewThe Food Service Supervisor plays a crucial role in ensuring the smooth operation of our restaurant. This position requires a blend of leadership, organizational skills, and a commitment to quality service.QualificationsEducation: Completion of secondary (high) school graduation certificate is required.Experience: A minimum of 2 years and up...

  • Hotel Operations Supervisor

    3 weeks ago

    Terrace, Canada Comfort Inn & Suites, Terrace Full time

    Position OverviewThe Hotel Operations Supervisor plays a crucial role in ensuring the smooth functioning of our establishment. This position involves overseeing daily operations and providing exceptional service to our guests.QualificationsEducation: Completion of secondary (high) school graduation certificate is required.Experience: A minimum of 1 to 2...

  • Food Service Supervisor

    1 day ago

    Terrace, Canada Bear Country Inn Ltd. Full time

    About the RoleWe are seeking a highly skilled and experienced Food Service Supervisor to join our team at Bear Country Inn Ltd. as a Hospitality Leader. This is a permanent position, working 30 hours per week, with a focus on leading our culinary team to deliver exceptional food and service to our guests.Key ResponsibilitiesTeam Leadership: Supervise and...

  • Warehouse Supervisor

    1 month ago

    Terrace, Canada Adecco Canada Full time

    Adecco is currently hiring a temporary full-time independent contractor for the position of Warehouse Supervisor to work for our client in Kitimat, BC. In this role you will be responsible for the management of teams and day to day warehouse operations . You will work closely with the inventory controllers, external and internal stakeholders to ensure...