Customer Service Representative

16 hours ago


Terrace, Canada CityWest Cable and Telephone Corp Full time

We are seeking a Permanent Full-Time Customer Service Representative to join our team in Smithers, BC. As a key member of our customer service team, you will be responsible for providing exceptional customer experiences through sales and customer service-oriented interactions.

**Job Overview**

This role requires an individual with excellent customer service skills, organizational ability, and initiative when dealing with the demands of this position. You will handle customer service sales and/or inquiries by telephone, email, and in-person, ensuring accurate completion of work orders for installation, changes of service, and payments on accounts.

**Key Responsibilities**

✦ Maintain and develop positive relationships with CityWest customers to provide the best customer experience
✦ Manage customer requests for products and/or services information, order status, order requests, and supporting CityWest products
✦ Utilize fact-finding skills to qualify and quantify customer requirements to ensure that customized solutions provided meet customer expectations and business requirements
✦ Communicate CityWest products and services to existing and new customers via various channels, including in-person, phone, and outbound calling campaigns
✦ Respond to email requests and inquiries utilizing superior customer service and business writing skills
✦ Additional duties based on business needs

**Requirements**

✦ Secondary School Diploma
✦ Post-Secondary studies are an asset
✦ Minimum one year of experience in a computerized environment
✦ Minimum one year of customer service experience
✦ Experience with Microsoft Office 365 Suite (Excel, Word, Outlook, etc.)
✦ Ability to interact and communicate professionally with diverse groups (peers, customers, supervisors, managers, and subject matter experts)
✦ Good communication skills (oral and written)
✦ Strong problem-solving skills
✦ Organized, attentive to detail
✦ Ability to work through stressful situations
✦ Ability to work individually and as part of a team

**What We Offer**

* Competitive hourly rate: $24.25 per hour
* Overtime pay
* Comprehensive benefits package, including:
**Casual dress policy**,
**Company events**,
**Company pension**,
**Dental care**,
**Disability insurance**,
**Employee assistance program**,
**Extended health care**,
**Life insurance**,
**Paid time off**,
**Vision care**,
**Wellness program**
* Day shift schedule



  • Terrace, Canada CityWest Cable and Telephone Corp Full time

    CityWest is one of the biggest employers in Northern BC, whose team is driven to learn and embrace new challenges. Providing a dynamic and positive work environment in an ever-evolving industry, we strive to exceed expectations, and deliver a superior experience to our customers. With a growing customer base and a variety of capital expansion projects in...


  • Terrace, Canada CityWest Cable and Telephone Corp Full time

    CityWest is one of the biggest employers in Northern BC, whose team is driven to learn and embrace new challenges. Providing a dynamic and positive work environment in an ever-evolving industry, we strive to exceed expectations, and deliver a superior experience to our customers. With a growing customer base and a variety of capital expansion projects in...


  • Terrace, Canada CityWest Cable and Telephone Corp Full time €24

    CityWest is one of the biggest employers in Northern BC, whose team is driven to learn and embrace new challenges. Providing a dynamic and positive work environment in an ever-evolving industry, we strive to exceed expectations, and deliver a superior experience to our customers. With a growing customer base and a variety of capital expansion projects in...


  • Terrace, Canada Acklands-Grainger inc. Full time

    About UsAcklands-Grainger Inc. is a leading industrial distributor serving over 4.5 million customers worldwide with products delivered through innovative technology and deep customer relationships.Job DescriptionThis Field Operations Associate role supports both business functions in a particular market, requiring the ability to serve key customers in the...


  • Terrace, Canada Northern Savings Credit Union Full time

    MEMBER SERVICE REPRESENTATIVE Reports To: Assistant Branch Manager - Every employee must honour the vision, mission and values of Northern Savings Credit Union._ **Primary Purpose** The Member Service Representative (MSR) is a key position in the branch providing routine financial transaction through exemplary member service. The MSR is usually the...


  • TERRACE, Canada Royal Bank of Canada Full time

    We are seeking a dedicated and client-focused Financial Services Representative to join our team. As a key member of our branch, you will be responsible for delivering exceptional client experiences through proactive engagement, personalized advice, and expert guidance.Job SummaryThis is a part-time opportunity that requires a strong passion for...


  • Terrace, Canada Your Dollar Store With More #163 Full time

    Looking for flexible, punctual part and full time employees! If you think we're a right fit for you, please bring your resume in person to our store Manager! **Job Types**: Full-time, Part-time Part-time hours: 25-40 per week **Salary**: From $16.75 per hour Schedule: - 8 hour shift - Day shift Supplemental pay types: - Bonus pay Work Location: In...


  • TERRACE, Canada Grainger Full time

    Explore an exciting opportunity to serve customers in a dynamic and hybrid role at Grainger.Company Overview:Grainger is a leading industrial distributor with operations primarily in North America, Japan, and the United Kingdom. Our mission is to provide value for customers, foster an engaging culture for team members, and drive strong financial results.Job...


  • Terrace, Canada Speedy Cash Canada Full time

    Education: Secondary (high) school graduation certificate - Experience: 1 to less than 7 months **Screening questions**: - Are you currently legally able to work in Canada? - Do you have previous experience in this field of employment? **Health benefits**: - Dental plan - Health care plan - Paramedical services coverage - Vision care benefits **Financial...


  • Terrace, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...

  • Customer Service Agent

    7 months ago


    Terrace, Canada Executive Flight Centre Group Ltd Full time

    **Customer Service Agent - West Jet** **Part-Time** **Terrace, BC** Executive Flight Centre Aviation (EFC) has been setting standards in aviation fuel and airport services for over 75 years. Headquartered in Calgary, with operations in Alberta, British Columbia, and Saskatchewan, EFC offers a diverse range of aviation services to meet the needs of airports...

  • Customer Service Agent

    7 months ago


    Terrace, Canada Executive Flight Centre Group Ltd Full time

    **Customer Service Agent - West Jet** **Full-Time** **Terrace, BC** Executive Flight Centre Aviation (EFC) has been setting standards in aviation fuel and airport services for over 75 years. Headquartered in Calgary, with operations in Alberta, British Columbia, and Saskatchewan, EFC offers a diverse range of aviation services to meet the needs of airports...

  • Customer Service Agent

    7 months ago


    Terrace, Canada Central Mountain Air Full time

    At Central Mountain Air, we pride ourselves in providing vital air connectivity to remote communities nestled within the stunning landscapes of Alberta and British Columbia. Our commitment to safety, reliability, and exceptional customer service is at the core of everything we do. Join our dedicated team and become an integral part of bringing people...


  • Terrace, Canada GCOC Full time

    **Geared for the Driven** At GCOC Terrace, a franchisee of Great Canadian Oil ChangeSM (GCOC), it all starts with our people. We demonstrate that belief every day by living a safety culture that protects our team members and guests. Our drive-thru oil change experience lets you stay in your vehicle. Plus, we’ve stepped up extra safety measures in line...


  • Terrace, Canada Fountain Tire Full time

    Overview: **Fountain Tire Terrace** *** **(** **4641 Keith Ave** **)** is searching for friendly and dedicated individuals to perform **Insides Sales** duties. As part of the front-line staff, the Inside Sales Representative is responsible for ensuring that all customers are provided with top-notch customer service, consultation and explanation of required...


  • Terrace, Canada Sunbelt Rentals of Canada Full time

    Sunbelt Rentals - the fastest growing rental business in Canada - is seeking an Equipment Rental Specialist - You! The Equipment Rental Specialist is an inside sales role responsible for supporting telephone and walk-in customers with rentals of all types of construction/industrial equipment. This position is considered the Company’s front line of contact...


  • Terrace, Canada Sinclair Supply Full time

    Sinclair Supply Ltd., a leader in the wholesale distribution of HVACR products, has been proudly serving our employees, industry, and customers since 1946. Come join our team of likeminded individuals, and experience an outstanding company culture filled with growth-oriented opportunities. **Why You’ll Love Us** **Outstanding company culture.** **We run...


  • Terrace, Canada Timbermart Terrace Full time

    Duties shall include Welcoming customers as they are entering the store Helping locate items Operating scanners,and cash registers Operating point of sales Handling merchandise returns and exchanges Collecting payments by accepting cash, credit, debit cards and charge sales Maintain check out operations by following policies and procedures Helping...


  • Terrace, Canada Grainger Full time

    Job OverviewAs a leading industrial distributor, Grainger is dedicated to providing value for customers and fostering an engaging culture for team members. We're seeking a highly motivated Field Operations Associate to join our team as we continue to lead the industry over our next 100 years.We Keep The World Working by serving more than 4.5 million...


  • Terrace, Canada Coca-Cola Canada Bottling Limited Full time

    About This OpportunityCoca-Cola Canada Bottling is seeking a Key Account Sales Representative to join our team. As a key member of our sales team, you will be responsible for identifying and capitalizing on sales opportunities with a wide range of customers in the beverage industry.The successful candidate will have a strong analytical and organizational...