Cage Supervisor

7 months ago


Terrace, Canada Chances Terrace Full time

**Major Responsibilities and Duties**:

- Responsible for supervising cashiering activities and the operation of the cage on a scheduled shift.
- Covering open cashier shifts
- Interviews, trains, and develops Cashiers including conducting performance appraisals, employee meetings, and providing ongoing feedback and support.
- Supervises Cashiers by providing instruction and direction as needed, coordinating break times, monitoring compliance with policies and procedures, and administering disciplinary action as required. Oversees monthly Cashier meetings.
- Serves as a dynamic and energetic leader, fostering teamwork, employee morale, motivation and open communication.
- Creates and ensures a fun-filled and exciting work environment
- Sets an example of excellent customer service standards for all staff.
- Ensures the integrity of all cage transactions and is held accountable for the accuracy and thoroughness of departmental paperwork.
- Verifies and authorizes currency and value chip transactions and other relevant cage transactions.
- Verifies Cashier opening and closing floats.
- Conducts hot seat draws
- Investigates and reports on variances and liaises with Surveillance and the Shift Manager.
- Ensures that Cashiers follow proper protocol and procedure for Large Cash Transactions in conformity to the Federal Money Laundering Act.
- Creates and reviews Large Cash Transaction Reports, enters the reports into Fintrak, and files the hard copies.
- Verifies cash deliveries
- Ensure casino cash vault is balanced
- Promotes various casino drives - encore enrollments etc.
- Manages process to deal with found money, postponed jackpots, unclaimed prizes, and counterfeit currency.
- Performs daily and monthly audit and reconciliation of gaming software system accounts and forwards relevant information to the applicable departments.
- Reconciles daily and monthly chip inventories and completes monthly site chip transfers.
- Verify weekly deposits (Table Games, Slots, Bingo, Food and Beverage)
- Oversees bait money books and liaises with Surveillance.
- Completes daily shift report and other internal or regulatory reports as necessary.
- Completes voucher investigations.
- Completes year end audits.
- Completes month end audits
- Conducts Regional Prize Payouts
- Oversees Self Service Terminal - Lottery
- Update Daily Lottery Signage
- Oversees, and troubleshoots ATM
- Oversees Lottery inventory, and ordering
- Conducts the necessary research to effectively resolve cage disputes.
- Liaise with Game-Sense Advisors as required, and promoting Game-Sense to our guests.
- Liaises with gaming regulator regarding policies and procedures, gaming software system, and other items.
- Ensures a well-organized and safe work space and oversees and records Cage equipment cleaning and maintenance. Liaises with equipment provider and regulator as necessary.
- Maintains effective lines of communication with all departments that relate to the Cage.
- Performs Count Team Supervisor duties as required in the absence of the Count Team Supervisor.
- Performs some Count Team Member duties as required in the absence of the Count Team Member
- Performs additional duties as required.

**Skills, Knowledge, & Abilities Required**:

- Must be 19+
- A commitment to continually increase your knowledge of our products and services in order to offer exceptional experiences to our guests
- Understanding of yourself and others when communicating with team members and Guests
- Previous casino cashier experience
- Ability to maintain calm and perform duties under stressful conditions.
- Exceptional interpersonal and communications skills (verbal and written).
- Demonstrated report writing and incident investigation skills.

**Experience, Training, Certification, & Education**
- High school diploma or equivalent required, post-secondary education an asset
- The ability to successfully obtain a Criminal Record Check through the Gaming Policy and Enforcement Branch (GPEB)
- First Aid Level 1 mandatory. First Aid Level 2 an asset but not required
- WHMIS an asset
- Appropriate Response Training to be completed prior to working
- Anti-Money Laundering to be completed prior to working
- Counterfeit Training
- Must have Serving It Right certification prior to working
- Strong communication and public relations skills
- Ability to multi-task and prioritize
- Ability to be adaptable and flexible with work schedule
- Exceptional organizational, problem solving and conflict resolution capabilities
- Good knowledge of MS Office and Outlook
- Can understand, speak and write English; fluency in other languages an asset
- English only on the gaming floor.
- A commitment to continually increase your knowledge of our products and A willingness to learn, develop and achieve new skills for personal and professional development services in order to offer exceptional experiences to our guests
- Responsible for providing professional and exceptional customer service in acc