Client Care Coordinator

6 months ago

Toronto, Canada South Riverdale Community Health Centre Full time

South Riverdale Community Health Centre is a non-profit, multi-service organization that provides primary healthcare, social and community outreach services with an emphasis on health promotion and disease prevention primarily to people of East Toronto. Our mission is to improve the lives of people that face barriers to physical, mental, spiritual and social well-being. We do so by meaningfully engaging our clients and communities, ensuring equitable access to primary health care and delivering quality care through a range of evidence informed programs, services and approaches. As a leader in community health, our locally and internationally recognized community services include cutting-edge primary health services, health promotion, harm reduction, environmental health, community food centre and population-based community programs for marginalized peoples. We value health equity and inclusion and respect in our work and in the delivery of our services.

The Client Care Coordinator will work with clients with complex needs by engaging in psycho social assessment, trauma informed counselling and brief case management over 6-10 sessions. This will include navigating the services available both within and outside SRCHC. The Client Care Coordinator will work across three organizational teams (Integrated Primary Care, Substance Use & Mental Health, and Chronic Disease) as a member of a multidisciplinary team.

This position is expected to work onsite.

**Responsibilities**:

- Engage in psycho social assessment, trauma informed counselling and brief case management with a range of clients
- Act as a frontline community contact person and assist clients with complex needs in navigating the services available within SRCHC and the external health and social services and settlement sectors
- Dependent on own team, responsible to provide outreach and support to newcomer communities, support to CATCH project, outreach clinic and women’s drop-in programs
- Provide centralized intake support to new SRCHC clients with complex needs
- Provide case management supports, crisis supports and systems coordination, navigation and community bridging to improve access to health, social, legal and other services for individuals and their families
- Provide cross organizational on-call crisis response as required
- Assist in locating required community resources by liaising with community groups and other health/social service agencies to provide referral information for clients, and to make referrals to other community health centre professionals to ensure a care continuum of health and social services
- Ensure all available and required resources are in place and are accessed appropriately
- Provide relevant short-term counselling services as appropriate
- Facilitate cultural interpretation for clients’ appointments
- Facilitate transports and/or accompany clients to medical appointments, court, community programs and other appointments
- Advocate for clients on individual and systemic issues where appropriate
- Maintain up-to-date client files as specified by the recording procedure
- Participate as a member in all team functions e.g. program planning, team meetings, chart reviews, case conferences, etc.
- Collaborates within own team and other teams across the organization to identify and provide health education to target groups
- All other duties as required

**Qualifications**:

- Masters degree in Social Work or Bachelors degree in Social Work, coupled with relevant experience
- Certification or eligibility for membership in Ontario College of Social Workers or Social Service Workers
- 3 - 5 years’ psycho social assessment, trauma informed counselling and case management experience preferably in a community health setting
- Thorough knowledge of and proficiency in psycho social assessment, trauma informed counseling and case management, harm reduction techniques
- Solid client, and systems advocacy skills and experience
- knowledge of community programs, health, social, legal and other service systems in Toronto as well as an awareness of and sensitivity to the health issues of a diverse community
- A strong desire and experience working with undocumented individuals, with people who are homeless, living with mental illness or substance use and/or with complex health needs
- Ability to deal effectively with people experiencing crises, mental health challenges and/or diverse cultural interpretations of health
- Strong oral and written communication skills
- Excellent diplomatic and interpersonal skills
- Strong commitment to health promotion and community development
- Proven skills in reframing potential conflict situations
- Non-judgemental / non-confrontational attitude
- The ability to use creative strategies that address systemic barriers, increase access to community resources and improve the quality of life of clients
- Demonstrated respect for diversity, equity, anti-racism and accessibility with the ability to

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