Order Coordinator

2 weeks ago

Quebec City, Canada Vessel Packaging Full time

A Day In The Life

At Vessel we build great relationships with customers, vendors and people. The Order Coordinator is

dedicated to supporting our customers day to day, helping them reach their full potential by guiding

orders throughout Vessel’s systems, performing data entry and validation, status updates and providing.

troubleshooting and solutions along the way. The Order Coordinator works closely with many teams;
including the Sales, Graphics, Production, Shipping, Administrative and Finance Teams to provide the best

possible customer experience, contributing to continuously improving Vessel’s process.

The Order Coordinator is an advocate for the customer, passionate about finding solutions to ensure that

expectations are met or exceeded as their project moves through the Vessel system in conjunction with

the Customer Relationship Specialist.

Accountabilities
- Enter, validate and process orders in a timely manner including inventory and AR checks
- Support the flow of information and communication to various internal stakeholders and

ensure that the customer experience is at the forefront
- Attend regular internal departmental and cross departmental meetings
- Contribute to the development of internal processes and tools for continuous improvement

the customer’s experience
- Takes a proactive approach to the financial impact of the day to day, understanding the

quarterly and annual financial results
- Utilize existing technologies and processes to best serve our customers; and adopt new

systems as Vessel evolves our processes including pulling and understanding reports
- Report on metrics and ensure those metrics are linked to business outcomes
- Share insights from customers
- Participate in ongoing technical and personal development
- Other duties as assigned

**Qualifications**:

- Must be fluent both French and English with strong verbal and written communication skills
- Strong empathy, problem-solving and relationship building skills
- 1-3 years in customer experience role preferred, knowledge of Vessel’s products an asset
- Experience creating and generating reports
- Proficiency with Microsoft Systems
- Experience with NetSuite & Salesforce preferred

What We Look For

Our values are what drive our business and keep us on track for success We Exist to Serve Our

Customers being at our core. The values below are the most important qualities we look for in our hiring process:
Do The Right Thing, Always - Ownership, Honesty, Humility

We win by doing things right, owning our mistakes along the way

Committed to Better - Contribute, Improve, Deliver

With an entrepreneurial spirit, we continuously strive for growth and better results

Cultivate Belonging - Respectful, Genuine, Team-minded, Fun

We are better when we celebrate each other's authentic selves

For Why We Think You Would Like Working for Us
- We have some exciting growth plans up our sleeve, we’d love to have you grow your career with

us
- Onsite fitness facilities to help you stay balanced or to engage in some healthy competition - choose your adventure
- We start with 3 weeks of vacation and go up from there. All our team members receive a bank of

personal hours - sick days, long weekends, or just a “you” day, it’s up to you
- Extended health and dental benefits for you and your dependents
- RRSP matching program
- Free parking at all our facilities
- Represent Vessel with complimentary swag to wear around town

Who is Vessel Anyways?

Vessel offers everything from mobile canning and design services to printed cans and pressure sensitive

labeling to our customers. We’ve grown into a one stop shop, which means we’re doing everything from

prepping the canning line at dawn to running the labeling lines at dusk. Today, we're a big team growing

across the country to keep the cogs turning and the beverages flowing.

We all share a passion for the brands we work with, and the pride we take in the hard work that we do. If

we’ve learned one thing over the years, it’s that in this business, your only limit is your ambition. We’re

passionate about pushing our customers to think beyond their current potential, because it means that

we do too. When you join Vessel, you’re part of a collaborative, fun-loving and dedicated team that is

driven to elevate our industries, communities and people.

Vessel is an equal opportunity employer. We are proud to work with our team to create a diverse

workplace, which accommodates people of all backgrounds, abilities and identities. We welcome and

hiring process and we’ll do our best to accommodate you. New employees, like all employees at Vessel,

will be required to comply with the Company’s Vaccination Policy. The Policy takes into account the

possibility that some employees will be unable to become vaccinated for reasons associated with a

protected ground under the Human Rights Code and accommodation options will be explored on a case-by-case basi

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