Customer Experience Lead

7 months ago


SaintLaurent, Canada CAE Full time

**About This Role**

**Customer Experience Lead**

**Job Summary**:
**Your challenges**
- Drive customer loyalty by developing and securing long-term relationships with decision-makers in your account portfolio.
- Develop and drive action plans to build an amazing customer experience for those decision makers.
- Proactively escalate to get issue resolution on behalf your customers.
- Be responsible and accountable for internal communication of customer priorities and the needs for all post-RFT items.
- Be proactive and responsible to define portfolio’s priorities and delivery of an issue resolution plan that exceeds customer expectations.
- Lead governance presentations to accurately identify situations and related action plans.
- Communicate with stakeholders during the management of a critical failure of a simulator (AOG).
- Adapt well to an unpredictable/high pressure environment and be able to remain focused on priorities.
- General technical knowledge about flight simulator and aircraft, an asset.
- Identify business opportunities for CAE and be a Promoter for CAE.
- Actively participate in various continuous improvement activities.
- Remain the focal point for your customers in all situations.

**Your strengths**
- Minimum of five (5) years of experience in a customer interaction role, in the aviation domain.
- Any combination of relevant training and experience will be considered.
- Strong communication and interpersonal skills.
- Bilingualism (French and English).
- Knowledge of Mandarin or other Asian languages is an asset.
- Be culturally aware and comfortable navigating Asian cultural norms.
- Influence leadership skills and team spirit.
- Strong ability to prepare oral and written communications.
- Results-oriented & Customer focused.
- Organized and pro-active.
- Lead critical situations on behalf of your customer.
- Excellent problem-solving and negotiation skills.
- Ability to play an influential role.
- General technical knowledge about flight simulator and aircraft, an asset.
- Experience working in a complex products environment.
- Flexible daily schedule to adjust to customers' availabilities.
- Ability to travel multiple times per year for a duration of approximately two weeks at a time.

**CAE will offer you**:

- A dynamic and innovative environment in which to grow.
- A flexible work schedule and work from home policy.
- A flexible vacation program tailored by you and for you.
- A physical well-being program.
- A supplementary parental leave compensation program.
- Multiple opportunities to travel at our customers sites (50+ countries).
- A flex collective insurance program allowing you to tailor your coverage to your needs.
- A defined benefits pension plan and a group RRSP.
- An employee stock purchase plan with contribution from the employer.
- Free parking and a public transport fare subsidy program.
- A period of paid leave during the Holiday season.
- The opportunity to work on a variety of projects within a multidisciplinary team.
- A stimulating career path and internal mobility.
- Recently renovated open spaces offices, facilitating collaboration, and improving ergonomics.
- A cafeteria and cafés offering a wide variety of quality meals.

Be part of the Vision

Nothing great in the world has ever been accomplished without passion

Come, share your passion__

LI-CG1

**Position Type**

Regular

CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.

**Equal Opportunity Employer**:
CAE is an equal-opportunity employer committed to diversity, equity, and inclusion. As "One CAE," we take affirmative action to ensure equal opportunity for all applicants regardless of race, nationality, colour, religion, sex, gender identity and expression, sexual orientation, disability, neurodiversity, Veteran status, age, or other legally protected characteristics.



  • Saint-Laurent, Canada CAE Full time

    **About This Role** As a Customer Experience Lead you are the link between CAE customers in Europe, the Middle East and/or India and the technical support department. You ensure our customers are serviced by analyzing their needs and providing them the best solution possible. If you are both passionate about relationship management and aviation, this role...


  • Saint-Laurent, Canada CAE Full time

    **About This Role** **The role we are offering you**: - Develop and secure, key long term relationships with decision makers in your customer portfolio. - Develop and drive action plans to amaze those decision makers customer experience. - Proactively escalate to get issue resolution on behalf your customers. - Be responsible and accountable for internal...


  • Saint-Laurent, Canada CAE Full time

    **Role and Responsibilities** In the Customer Services organization, the Customer Experience Lead (CEL) establishes and maintains long-term relationship with CAE’s Defense & Security customers and regional partners worldwide. Through customer contact, the CEL identifies customer needs and business opportunities and works in collaboration with other...


  • Saint-Laurent, Canada CAE Full time

    **About This Role** **Customer Experience Lead, OEM** Montreal, Québec. **The role we are offering you** If you’ve taken a plane to any destination in the world, chances are, your pilot was trained by CAE. CAE’s Business Aviation Customer Experience team leads the development of CAE’s global Business Aviation customer experience strategy and...


  • Saint-Laurent, Canada Recochem inc. Full time

    Recochem is leading the way in offering global thermal management, emission control, vehicle care and household solutions that provide protection & safety to consumers and to the environment. Recochem excels at turning consumer insights into innovation while driving In-depth category expertise and building power brands that align to consumer preference. Our...


  • Saint-Laurent, Canada Crown Lift Trucks ULC Full time

    We are currently hiring a Customer Experience Representative to join our growing team! Crown Lift Trucks is the premier material handling dealer in Canada. We are a leader in the industry and are considered a one-stop shop for all material handling needs. Crown Lift Trucks Canada operates eight full-service branches in both Ontario and Quebec offering...


  • Saint-Laurent, Canada Crown Lift Trucks ULC Full time

    We are currently hiring a Customer Experience Representative to join our growing team! Crown Lift Trucks is the premier material handling dealer in Canada. We are a leader in the industry and are considered a one-stop shop for all material handling needs. Crown Lift Trucks Canada operates eight full-service branches in both Ontario and Quebec offering...


  • Saint-Laurent, Canada Crown Lift Trucks ULC Full time

    We are currently hiring a Customer Experience Representative to join our growing team! Crown Lift Trucks is the premier material handling dealer in Canada. We are a leader in the industry and are considered a one-stop shop for all material handling needs. Crown Lift Trucks Canada operates eight full-service branches in both Ontario and Quebec offering...


  • Saint-Laurent, Canada Imperial Dade Full time

    Servicorp, a division of Imperial Dade Canada, leading national distributor, has a job open in Montreal. The role of a Customer Experience Professional (CXP) is to deliver a smooth, connected and consistent customer experience. A customer experience professional is responsible for interacting with customers across all channels and platforms, and coordinating...


  • Saint-Laurent, Canada Imperial Dade Full time

    Servicorp, a division of Imperial Dade Canada, leading national distributor, has a job open in Montreal. The role of a Customer Experience Professional (CXP) is to deliver a smooth, connected and consistent customer experience. A customer experience professional is responsible for interacting with customers across all channels and platforms, and coordinating...


  • Saint-Laurent, Canada Imperial Dade Full time

    Imperial Dade Canada, leading national distributor, has a job open in Mississauga or Montreal. The role of the Customer Experience Centre Manager (CXCM) is to provide leadership to the company’s Customer Experience Centre and its teams. The CXCM is responsible for the operation and performance of a centre that is focused on providing an exceptional...


  • Saint-Laurent, Canada Grainger Canada Full time

    **Role Overview**: This role proactively ensures personal performance meets or exceeds targets and works closely with Contact Center Manager or supervisor to develop Individual Development plan. **Principal Duties & Responsibilities**: - Accurately performs fundamental work assignments to deliver a superior customer experience by listening to their needs...


  • Saint-Laurent, Canada Crown Lift Trucks Full time

    We are currently hiring a Customer Experience Representative to join our growing team! Crown Lift Trucks is the premier material handling dealer in Canada. We are a leader in the industry and are considered a one-stop shop for all material handling needs. Crown Lift Trucks Canada operates eight full-service branches in both Ontario and Quebec offering...


  • Saint-Laurent, Canada Grainger Canada Full time

    **Role Overview**: This role proactively ensures personal performance meets or exceeds targets and works closely with Contact Center Manager or supervisor to develop Individual Development plan. **Principal Duties & Responsibilities**: - Demonstrated specific product or industry expertise - Has a deep knowledge of specific industry information or nuances -...


  • Saint-Laurent, Canada TD Bank Full time

    **Customer Experience Associate**: - 417248BR **Job Category - Primary** - Retail Banking - Customer Service **Work Location** - 1825 O'Brien Boulevard **Employment Type** - Regular **City** - St-Laurent **Time Type** - Full Time **Province/State** - Quebec **Hours** - 37.5 **Workplace Model** - Onsite **Pay Details** **Department Overview** At...


  • Saint-Laurent, Canada SSENSE Full time

    Company Description Group Atallah SSENSE (pronounced [es-uhns]) is a global technology platform operating at the intersection of culture, community, and commerce. Headquartered in Montreal, it features a mix of established and emerging luxury brands across womenswear, menswear, kidswear, and Everything Else. SSENSE has garnered critical acclaim as both an...


  • Saint-Laurent, Canada Medisca Pharmaceutique Inc Full time

    Medisca, on behalf of its affiliate LP3 Network and Medisca’s Compounding Services is currently looking for a Sales and Customer Experience Representative. The Sales and Customer Experience Representative will work directly with customers to recommend products and services that best fit their needs. It is a hybrid function providing customer service while...


  • Saint-Laurent, Canada Trudell Healthcare Solutions Full time

    Do you have an interest in the Healthcare industry and have a passion for helping people? Do you possess excellent bilingual communication skills and are able to foster strong customer relationships? Do you consider yourself to be very organized, detail-oriented and creative to think outside the box to resolve issues? We at Trudell Healthcare Solutions...


  • Saint-Laurent, Canada Enterprise Holdings Full time

    The Customer Experience Representative will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The Customer Experience Representative will gain knowledge through local training and hands-on experience to provide administrative support, service...


  • Saint-Laurent, Canada Transport Dsquare Full time

    **Company Core Values** - **Persistence to Win - Display Honesty & Respect - B.I.G. (Big, Innovative & Grow) - Deliver a Red-Carpet Experience - Be Happy & Have Fun - Safety Wins: Period**_ **Company Description** Transport DSquare an industry leader in customer service, safety, and productivity. Today, we can proudly say that we are one of the most...