Customer Experience Coordinator
6 months ago
Recochem is leading the way in offering global thermal management, emission control, vehicle care and household solutions that provide protection & safety to consumers and to the environment.
Recochem excels at turning consumer insights into innovation while driving In-depth category expertise and building power brands that align to consumer preference. Our innovative solutions are backed by R&D expertise and next-level education. Our progressive supply chain is unmatched, with 16 factories across the globe.
Recochem’s solutions include coolant/antifreeze, EV thermal fluids, performance fluids, diesel exhaust fluid, windshield washer fluids, car care, rust preventatives, household solvents & winterizing solutions.
We are looking for an enthusiastic and dedicated customer experience specialist to enhance our customer experiences. You will be tracking all points of customer engagement, addressing customer queries, and identifying ways to improve our customer services. For the right individual there is opportunity to grow into a Team Leader position.
To ensure success as a customer experience specialist, you should exhibit in-depth knowledge of customer engagement channels and experience in a similar industry. A top-notch customer experience specialist will be someone whose expertise results in excellent customer relationship management and a positive brand image.
**Responsibilities**:
- Handling of customer orders from receipt of order to delivery including interacting with Customer and internal departments such as Sales, Operations and Receivables
- Identifying customer needs and taking proactive steps to maintain positive experiences.
- Systems data analysis and maintenance
- System implementations and process improvements
- Handle a defined customer base of various markets which Recochem serves (Automotive Aftermarket, Retail, OEMs, domestic and overseas markets etc).
- Validate the accuracy of all aspects of the order (pricing, discounts, promos and bookings, lead times, min orders, shipping terms
- Follow up and respond to customer on inquiries about delivery dates, order changes or any issues which are brought forth by the customer.
- Handle all administrative requests from customers (requests for paperwork, MSDS, tote returns, credit notes etc)
- Assist in on-boarding new business and customers.
- Assist with and lead process improvements in the department, including creation of documentation and training.
- Invoicing customers and follow up.
**Qualifications**:
- Fluent in English and French
- University or college degree in Business Administration, Commerce or related field would be an asset.
- 3 - 5 years previous experience in sales administration, customer service or related.
- Excellent analytical and problem solving skills
- Leadership skills with drive and determination to succeed and grow within the organization
- The ability to look at a processes and determine if there is a more efficient way of doing things
- Superb multi tasking skills in a fast paced environment
Our Values
We deliver value to our customer
We maintain integrity
We work as a team with mutual respect
We act with a sense of urgency
We focus on safety, our environment and quality
-
Customer Experience Professional
6 months ago
Saint-Laurent, Canada Imperial Dade Full timeServicorp, a division of Imperial Dade Canada, leading national distributor, has a job open in Montreal. The role of a Customer Experience Professional (CXP) is to deliver a smooth, connected and consistent customer experience. A customer experience professional is responsible for interacting with customers across all channels and platforms, and coordinating...
-
Customer Experience Professional
4 months ago
Saint-Laurent, Canada Imperial Dade Full timeServicorp, a division of Imperial Dade Canada, leading national distributor, has a job open in Montreal. The role of a Customer Experience Professional (CXP) is to deliver a smooth, connected and consistent customer experience. A customer experience professional is responsible for interacting with customers across all channels and platforms, and coordinating...
-
Customer Experience Lead
6 months ago
Saint-Laurent, Canada CAE Full time**Role and Responsibilities** In the Customer Services organization, the Customer Experience Lead (CEL) establishes and maintains long-term relationship with CAE’s Defense & Security customers and regional partners worldwide. Through customer contact, the CEL identifies customer needs and business opportunities and works in collaboration with other...
-
Customer Experience Representative
7 months ago
Saint-Laurent, Canada Enterprise Holdings Full timeThe Customer Experience Representative will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The Customer Experience Representative will gain knowledge through local training and hands-on experience to provide administrative support, service...
-
Customer Experience Representative
4 weeks ago
Saint-Laurent, Canada Crown Lift Trucks ULC Full timeWe are currently hiring a Customer Experience Representative to join our growing team! Crown Lift Trucks is the premier material handling dealer in Canada. We are a leader in the industry and are considered a one-stop shop for all material handling needs. Crown Lift Trucks Canada operates eight full-service branches in both Ontario and Quebec offering...
-
Customer Experience Lead
7 months ago
Saint-Laurent, Canada CAE Full time**About This Role** **Customer Experience Lead** **Job Summary**: **Your challenges** - Drive customer loyalty by developing and securing long-term relationships with decision-makers in your account portfolio. - Develop and drive action plans to build an amazing customer experience for those decision makers. - Proactively escalate to get issue resolution...
-
Customer Experience Specialist
1 week ago
Saint-Laurent, Canada Crown Lift Trucks ULC Full timeWe are currently hiring a Customer Experience Representative to join our growing team! Crown Lift Trucks is the premier material handling dealer in Canada. We are a leader in the industry and are considered a one-stop shop for all material handling needs. Crown Lift Trucks Canada operates eight full-service branches in both Ontario and Quebec offering...
-
Customer Experience Representative
7 months ago
Saint-Laurent, Canada Crown Lift Trucks ULC Full timeWe are currently hiring a Customer Experience Representative to join our growing team! Crown Lift Trucks is the premier material handling dealer in Canada. We are a leader in the industry and are considered a one-stop shop for all material handling needs. Crown Lift Trucks Canada operates eight full-service branches in both Ontario and Quebec offering...
-
Customer Experience Lead
2 months ago
Saint-Laurent, Canada CAE Full time**About This Role** As a Customer Experience Lead you are the link between CAE customers in Europe, the Middle East and/or India and the technical support department. You ensure our customers are serviced by analyzing their needs and providing them the best solution possible. If you are both passionate about relationship management and aviation, this role...
-
Customer Experience Lead
6 months ago
Saint-Laurent, Canada CAE Full time**About This Role** **The role we are offering you**: - Develop and secure, key long term relationships with decision makers in your customer portfolio. - Develop and drive action plans to amaze those decision makers customer experience. - Proactively escalate to get issue resolution on behalf your customers. - Be responsible and accountable for internal...
-
Customer Experience Associate
7 months ago
Saint-Laurent, Canada TD Bank Full time**Customer Experience Associate**: - 417248BR **Job Category - Primary** - Retail Banking - Customer Service **Work Location** - 1825 O'Brien Boulevard **Employment Type** - Regular **City** - St-Laurent **Time Type** - Full Time **Province/State** - Quebec **Hours** - 37.5 **Workplace Model** - Onsite **Pay Details** **Department Overview** At...
-
Customer Experience Associate
7 months ago
Saint-Laurent, Canada TD Bank Full time**Customer Experience Associate**: - 416348BR **Job Category - Primary** - Retail Banking - Customer Service **Work Location** - 1825 O'Brien Boulevard **Employment Type** - Regular **City** - St-Laurent **Time Type** - Full Time **Province/State** - Quebec **Hours** - 37.5 **Workplace Model** - Onsite **Pay Details** **Department Overview** At...
-
Customer Service Coordinator
6 months ago
Saint-Laurent, Canada Groupe Parima Full time**Customer Service Coordinator** - **The Customer Service Coordinator**_ is responsible for planning, directing and organizing customer service activities for commercial products. **Responsibilities**: - Respond to customer request for commercial products - Maintain respectful business relationships with customers by responding to questions and concerns in...
-
Logistics Coordinator and Customer Service
6 months ago
Saint-Laurent, Canada MJS AmeriTrans Logistics, Inc. Full time**1. Transportation Coordination**: - Facilitate the movement of goods by coordinating with carriers, drivers, and other logistics partners. - Negotiate and secure transportation services, ensuring cost-effectiveness and timely deliveries. - Monitor and track shipments to provide real-time updates to customers. 2. **Customer Service**: - Act as the...
-
Customer Experience Lead, Oem
2 weeks ago
Saint-Laurent, Canada CAE Full time**About This Role** **Customer Experience Lead, OEM** Montreal, Québec. **The role we are offering you** If you’ve taken a plane to any destination in the world, chances are, your pilot was trained by CAE. CAE’s Business Aviation Customer Experience team leads the development of CAE’s global Business Aviation customer experience strategy and...
-
Customer Experience Centre Manager
3 months ago
Saint-Laurent, Canada Imperial Dade Full timeImperial Dade Canada, leading national distributor, has a job open in Mississauga or Montreal. The role of the Customer Experience Centre Manager (CXCM) is to provide leadership to the company’s Customer Experience Centre and its teams. The CXCM is responsible for the operation and performance of a centre that is focused on providing an exceptional...
-
Customer Experience Representative Bilingual French
3 months ago
Saint-Laurent, Canada Benjamin Moore & Co Full timeOverview: Chez Benjamin Moore, nous donnons aux membres de notre équipe les moyens d'atteindre leurs objectifs et d'avoir un impact positif sur nos communautés. Nous offrons un environnement de travail gratifiant et inspirant qui favorise la créativité, la collaboration et un fort sentiment de camaraderie. Notre culture de l'excellence et de la...
-
Transportation and Customer Service Coordinator
7 months ago
Saint-Laurent, Canada Nature's Touch Frozen Foods Full time**Who are we?** Nature's Touch is one of the largest suppliers of frozen fruit to retailers in North America, Australia, Taiwan and Japan. We offer a full range of products and support multiple private-label programs in addition to our own brands. We are one of the largest fruit buyers globally each year and continue to enjoy strong growth in this emerging...
-
Transportation and Customer Service Coordinator
6 months ago
Saint-Laurent, Canada Nature's Touch Frozen Foods Full time**Who are we?** Nature's Touch is one of the largest suppliers of frozen fruit to retailers in North America, Australia, Taiwan and Japan. We offer a full range of products and support multiple private-label programs in addition to our own brands. We are one of the largest fruit buyers globally each year and continue to enjoy strong growth in this emerging...
-
Sales & Customer Service Coordinator
7 months ago
Saint-Laurent, Canada Conglom Full time**What we offer you** Competitive Salary commensurate with experience. Comprehensive individual and family benefits coverage (extended health care, dental and vision care, long-term disability benefits, travel, and life insurance). Voluntary retirement savings plan with employer contribution. Paid personal/sick days. Fully equipped fitness...