Customer Success Specialist

2 weeks ago

East York, Canada Latte Booth Full time

**Latte Booth**
**Position Title**: Customer Success Specialist
**Location**:Toronto - Hybrid Flexible (4 days in office)
**Salary**:$45,000 Base + commission outreach based incentive plan of 5%

**About Us**:
Founded in 2016, Latte Booth is a Mobile espresso bar company dedicated to elevating the coffee experience through creativity, innovation, and organizational engagement. Our mission is to craft unforgettable moments fueled by exceptional coffee and genuine connections.

At Latte Booth, we pride ourselves on our commitment to excellence in every cup we serve. With a relentless focus on quality and craftsmanship, we aim to delight coffee enthusiasts and organizations alike with our signature blends and artisanal approach to brewing.

Driven by a love for coffee and a desire to make a positive impact, our team is dedicated to pushing the boundaries of what's possible in mobile coffee experiences. Whether serving up lattes at corporate events, weddings, or community gatherings, we're committed to delivering moments of joy and connection, one cup at a time.

**Role Overview**:
We seek a talented and motivated individual to join our team as a Customer Success Specialist. In this role, you will be responsible for representing the brand and working directly with the clients we serve. You will have the opportunity to learn the business inside out and grow with us in our vertical expansion.

**Key Responsibilities**:

- Manage all leads from our CRM Hubspot, while ensuring best practices and quality customer service
- Upselling and closing deals with clients and customers
- Lead quality control of participant information and registrations for events
- Support all aspects of event planning while following tight deadlines and working within the scope of the budget
- Gather and disseminate information to relevant stakeholders i.e., contact reports, timelines, commitments, etc
- Other ad hoc activities based on areas of interest

**Qualifications**:

- Excellent interpersonal, planning, organization, presentation, and professional communication skills (verbal & written)
- 1-3 years experience working in an organization with a focus on sales, customer success (and) or event management experience
- Ability to work cross-functionally and collaboratively to plan, execute and deliver all on-site events, working with suppliers, vendors, clients, etc
- A post-secondary degree/diploma or equivalent business experience
- Willingness and flexibility to work outside of regular operating hours, including extended hours, holidays, and weekends and travel as required
- Event, operations and conference facility management is an asset
- Proven ability to meet tight deadlines while handling multiple projects simultaneously and thriving in a fast-paced environment with changing priorities

**What We're Looking For**:

- You have a learning mindset and want to contribute to the continued growth of the business
- You are a team player who enjoys problem-solving and coming up with unique creative solutions
- You are adaptable & tech-savvy and aren't afraid of taking risks and moving the dial forward
- If you're passionate about coffee, creativity, and making a difference in the lives of others, we'd love to hear from you. Join us at Lattebooth and help us brew up something truly special.

**Why Join Us**:

- **Personal Growth**:We're committed to helping our team members grow professionally. Whether through hands-on training, mentorship programs, or opportunities for advancement, we're dedicated to supporting your development and helping you reach your full potential.
- **Creative Expression**: At Latte Booth, we believe in the power of creativity to transform the ordinary into the extraordinary. As a member of our team, you'll have the freedom to express yourself through the art of coffee, whether it's experimenting with new recipes, designing stunning latte art, or dreaming up innovative ways to engage our customers.
- **Impactful Work**:Every cup of coffee we serve is an opportunity to make someone's day a little brighter. Whether it's fueling a productive meeting, bringing joy to a wedding celebration, or simply sharing a moment of connection with a stranger, your work at Latte Booth has a tangible impact on the lives of others.
- **Collaborative Environment**: Great ideas are born from collaboration and diversity of thought. As part of the Lattebooth team, you'll have the opportunity to work alongside talented individuals from various backgrounds, each bringing their unique perspective to the table.
- **Passionate Community**:Coffee isn't just a beverage - it's a way of life. When you join Latte Booth, you become part of a passionate community of coffee lovers who are dedicated to spreading joy and building connections through experiences.
- **Equal Opportunity Employer**:_
- We are passionate about fostering inclusivity and diversity within our team and the communities we serve. Embracing the rich tapestry of backgrounds and pers

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