Customer Success Manager

6 months ago

North York, Canada SHIPHYPE Fulfillment Full time

We are looking for a **Full-Time Customer Success Manager.** This is a great opportunity for someone who is looking to learn new skills and enjoys being part of an exceptional team. If you are someone who enjoys work and brings their A game every day, this is a workplace with lots of room to grow.

**Work Commitment**
- You will be required to work from 10AM to 6PM daily (Monday to Friday and sometimes weekends).
- First month will only be 4 hours per day.
- Ability to work full-time, 40 hours per week.
- This is a long-term employment opportunity (1-5 Years).

As a **Customer Success Manager, **you will be the primary point of contact between our clients and SHIPHYPE. You will co-ordinate client requests with the warehouse team to ensure assignments are completed.

Job also includes:

- Managing Clients' Requests.
- Communicating with Other Team Members.
- Following up with Warehouse Team.
- Keeping Inventory Updated and Organized.
- Ensuring Accuracy of Information.
- Taking Meetings with Clients/Attending Calls.
- Answering Client Inquiries and Providing Customer Service.
- Resolving Client Issues.
- Running Internal Investigations.
- & More
- Gets Things Done
- Shows Leadership
- Has good Time Management skills
- Cares about their Job
- Demonstrates Positive Attitude
- Is able to Communicate one's point effectively to others
- Wants to grow in the company

**Minimum Requirements**
- Experienced with Microsoft Excel/Google Spreadsheets.
- Desire to work in a fast-paced, organized and positive warehouse environment.

**About Us**
SHIPHYPE is an eCommerce 3PL (third-party-logistics company) based out of **Canada.** We provide storage and fulfillment services. Our clients consists of eCommerce businesses selling on online marketplaces such as Shopify, Amazon etc. We currently have 25 employees across 3 locations.

We are a company that recognizes hard work and potential. We provide opportunities for those who are looking to advance.

If you're looking to be part of an exceptional team and a great work atmosphere, we encourage you to apply.

**COVID-19**
As an essential business, SHIPHYPE plays an important role in the supply chain for other essential businesses by helping keep organizations operational and productive. To protect the health and safety of our employees, we have modified our normal operating policies in response to COVID-19.

**Pay**
The pay range is $25 per hour.

**Start Date**
Flexible.

**Job Types**: Full-time, Permanent

Pay: $25.00 per hour

**Benefits**:

- Casual dress
- On-site parking

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Application question(s):

- How would you rate your proficiency with Microsoft Excel?
- How many years of customer service experience do you have?
- What project management tools have you used before (if any)?
- How open are you to also having to work on weekends/holidays?
- Are you able to commit for 3+ years?

**Education**:

- Bachelor's Degree (required)

Work Location: In person

  • Customer Success Manager

    4 weeks ago

    North York, ON, Canada iLobby® Facility & Visitor Management Full time

    About iLobby Visitor Management: iLobby is the global leader of SaaS-based enterprise visitor management system, with an easy, reliable and innovative platform that has become an integral part of day-to-day operations for major governments, banks, airports, manufacturers, and Fortune 500 companies worldwide. With iLobby, we help clients succeed in...

  • Customer Success Manager

    4 weeks ago

    North York, ON, Canada iLobby® Facility & Visitor Management Full time

    About iLobby Visitor Management: iLobby is the global leader of SaaS-based enterprise visitor management system, with an easy, reliable and innovative platform that has become an integral part of day-to-day operations for major governments, banks, airports, manufacturers, and Fortune 500 companies worldwide. With iLobby, we help clients succeed in...

  • Customer Success Manager

    4 weeks ago

    North York, ON, Canada iLobby® Facility & Visitor Management Full time

    About iLobby Visitor Management: iLobby is the global leader of SaaS-based enterprise visitor management system, with an easy, reliable and innovative platform that has become an integral part of day-to-day operations for major governments, banks, airports, manufacturers, and Fortune 500 companies worldwide. With iLobby, we help clients succeed in...

  • Customer Success Specialist

    4 months ago

    North York, Canada InCom Real Estate Web and e-Marketing Solutions Full time

    InCom Web Solutions & e-Marketing (InCom) is a leading provider of Real Estate Web & e-Marketing Solutions for Real Estate professionals. We are seeking a highly motivated, focused and results-driven **Customer Success Specialist.** With InCom's all-in-one lead generation platform and managed advertising services, Realtors can generate real estate leads,...

  • Director of Customer Success

    4 months ago

    North York, Canada Loyalty Markets Full time

    **Job Description - Director of Customer Success** **About Us**: - Managing external Operations and offsite supervisors and employees who oversee our largest Customer - Amazon - Schedule regular customer relationship check in visits - Manage all escalations to completion. Customers for life mentality - Handles technical service calls and follows up to...

  • Customer Success Manager

    2 days ago

    North York, Canada NurseAchieve Full time

    **Customer Success Manager - Nursing Schools** **Job description** **OVERVIEW** NurseAchieve is a leading provider of software products that support nursing schools. We provide preparatory courses through a combination of clinical excellence and technology leadership that enables a personalized curriculum approach that benefits all our students. We help...

  • Customer Success Manager

    4 days ago

    North York, Canada NurseAchieve Full time

    **Customer Success Manager - Nursing Schools** **Job description** **OVERVIEW** NurseAchieve is a leading provider of software products that support nursing schools. We provide preparatory courses through a combination of clinical excellence and technology leadership that enables a personalized curriculum approach that benefits all our students. We help...

  • Customer Success Manager

    3 days ago

    North York, Canada NurseAchieve Full time

    **Customer Success Manager - Nursing Schools** **Job description** **OVERVIEW** NurseAchieve is a leading provider of software products that support nursing schools. We provide preparatory courses through a combination of clinical excellence and technology leadership that enables a personalized curriculum approach that benefits all our students. We help...

  • Customer Success Analyst

    7 months ago

    North York, Canada YuJa Inc. Full time

    YuJa is looking for talented individuals to work within our Toronto office and play a full-time role on our team. Our team is passionate, excited about growth opportunities, and very creative. We are looking for people who are like-minded in vision but also can contribute to the diverse thinking our team requires. With offices in the heart of Silicon...

  • Success Manager

    4 weeks ago

    North York, ON, Canada iLobby® Facility & Visitor Management Full time

    About iLobby Visitor Management: iLobby is the global leader of SaaS-based enterprise visitor management system, with an easy, reliable and innovative platform that has become an integral part of day-to-day operations for major governments, banks, airports, manufacturers, and Fortune 500 companies worldwide. With iLobby, we help clients succeed in...

  • Customer Success Manager

    6 months ago

    North Vancouver, Canada Novarc Technologies Inc. Full time

    _**Join us on the journey to help build the world using applied robotics and AI!**_ Novarc Technologies is a full-stack robotics company helping to build the world using applied robotics and AI. Recognized as one of the fastest-growing companies in the Americas by the Financial Times for two consecutive years, we are at the epicenter of innovation and...

  • Client Success Manager

    24 hours ago

    North York, Canada iNCOM Web & eMarketing Solutions Full time

    InCom Web & e-Marketing Solutions works closely with real estate professionals, from the local to national levels throughout USA & Canada. Our team of web developers, designers and digital marketing specialists know how to develop and deliver a superior service to our customers. With InCom's all-in-one lead generation platform and managed advertising...

  • Customer Success Manager

    7 months ago

    North Vancouver, Canada Intranet Connections Full time

    As an essential member of the **Customer Experience Team at IC**, this is one exciting opportunity! It’s also an extremely rewarding job, building close relationships, and proactively steering customers to greater outcomes in their work. **IC** focuses on customer centricity and works hard to connect people with the tools and resources they need to be...

  • Client Success Manager

    2 months ago

    North York, Canada Pacston Technology Group Inc. Full time

    **Responsibilities**: - **Be the client's advocate**: Ensure a smooth and successful immigration process by proactively identifying clients' needs to recommend the appropriate service and collaborate with internal teams. **Required Qualifications**: - A passionate communicator with exceptional customer service skills. - A detail-oriented individual with a...

  • Client Success Manager

    6 months ago

    North York, Canada Pacston Technology Group Inc. Full time

    Ideal applicants should be able to work 40 hours every week. **What You'll Do**: - **Be the client's advocate**: Ensure a smooth and successful immigration process by proactively identifying clients' needs to recommend the appropriate service and collaborate with internal teams. **Who You Are**: **Essential Skills**: - A passionate communicator with...

  • Customer Success Specialist

    7 months ago

    East York, Canada Latte Booth Full time

    **Latte Booth** **Position Title**: Customer Success Specialist **Location**:Toronto - Hybrid Flexible (4 days in office) **Salary**:$45,000 Base + commission outreach based incentive plan of 5% **About Us**: Founded in 2016, Latte Booth is a Mobile espresso bar company dedicated to elevating the coffee experience through creativity, innovation, and...

  • Client Success Manager

    6 months ago

    North York, Canada Pacston Technology Group Inc. Full time

    Ideal applicants should be able to work 40 hours every week. **Job Duties and Responsibilities**: 2. Learn the Case Management System used by the company to be able to communicate effectively with incoming inquiries 3. Learn to identify clients' needs in order to recommend the appropriate service or direct them to the relevant team 4. Provide accurate,...

  • Customer Success Specialist/administrative Assistant

    2 days ago

    North York, Canada Straga Products Full time

    About the Role: Hours: 8:00am to 4:30pm, Monday through Friday. This is not a remote position and requires light customer service (2 hours) remote weekend coverage on a rotational basis. Duties and Responsibilities: - Attend to showroom inquiries, including customer pick-ups, in-store transactions, and phone calls - Provide top-notch customer service for...

  • Client Success Coordinator

    7 months ago

    North York, Canada Glass Repair Canada Full time

    Glass Repair Canada is a leading provider of professional glass repair and replacement services across Canada. We specialize in restoring and enhancing the functionality and appearance of residential and commercial properties through high-quality glass solutions. Committed to excellence and customer satisfaction, we pride ourselves on delivering superior...

  • Customer Relationship Manager

    4 months ago

    North York, Canada MTFX Full time

    **Who we are ?** MTFX is a leading FinTech Company with a 28-year track record in the foreign exchange and international payment industry. We are looking for experienced Customer Success Managers that can help our growing customer base across Canada and the United States. We are looking for smart and high energy professionals to join our dynamic and...