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Customer Success Consultant

4 months ago

North York, Canada Alert Driving Full time

**Customer Success Consultant for a Global SaaS Technology Company**

We need a highly motivated and action oriented individual to join our strategic Global Customer Success team in Toronto. Alertdriving® has been the innovative leader in the global driver risk management space for almost 25 years. Its world-class enterprise technology platform, FleetDefense®, is used by many of the biggest and brightest companies on the planet.

**Key responsibilities and skills**:

- You will be responsible for building and maintaining positive long-term relationships with new and existing clients.
- Ensure our clients receive exceptional customer service and support through effective communications, teamwork, and accountability.
- Have effective communication skills with the ability to both understand and articulate challenges and solutions.
- Champion the resolution of customer issues as they arise by utilizing team resources.
- Easily connect and build trust with cross-functional customer teams in numerous diverse industries.
- Strong business acumen, with exceptional critical thinking and analytical skills and the ability to problem solve independently and quickly within set guidelines and parameters
- Sharp attention to detail with excellent decision-making skills.
- Friendly, lively, and persuasive presentation style and skills.

**Job Characteristics**:

- Creating, selling, and guiding customers through annual account plans that generate a positive R.O.I.
- Communicate the clients needs and provide appropriate direction to the internal teams to ensure client initiatives are implemented with strategic intent and delivered on time.
- Develop project plans in collaboration with project management and effectively prioritize deliverables for the internal team.
- Effectively explaining the complexities of a solution in easy-to-understand terms.
- The ability to plan, prioritize and work independently and collaboratively on multiple accounts.

**Helpful experience**:

- A post secondary education and an interest in technology.
- Minimum of 2-3 years of experience in an Account Management or Customer Success role.
- A solid understanding how to build and leverage relationships to get things done.
- Proven track record in managing several projects simultaneously while dealing with competing priorities to correctly identify and prioritize critical organizational tasks.