Help Desk Technician

6 months ago

Vancouver, Canada On Side Restoration Full time

On Side Restoration is growing and it’s an exciting time to join our team We are seeking an exceptionally talented Helpdesk Technician.

As a Helpdesk Technician (HT), you will work with our entire organization supporting our branches across the country. Your responsibilities will include providing support and solutions to the entire business. As a key member of the team, we will count on you to provide technical assistance and support for issues related to our systems, software, and hardware.

This job is a perfect role for someone who wants to expand their technical knowledge and has a demonstrated ability to build processes, work efficiently, effectively and provide excellent customer service. If you are looking for a new challenge with an opportunity for growth this is probably the position for you

**Responsibilities**:

- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
- Provide training including developing “how to” guides.
- Maintain daily performance of computer systems.
- Run diagnostic programs to resolve problems.
- Install, modify, and repair computer hardware and software including peripherals.
- Resolves technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
- Provide reporting to Network Administrator to determine recurrent malfunctions.
- Participate in IT projects as required.
- Provide On Call support, as required.
- Provide direction or support in other areas as requested/required.
- Diagnose, recommend, and execute hardware repairs as directed.
- Design and maintain effective workflows to ensure efficiency is maintained within the IT department.
- Deployment of computers

**Qualifications and Requirements**:

- Post-secondary education, college, or university degree.
- A+, Microsoft Certified Professional (MCP) or equivalent.
- Previous experience (minimum 3 years) in a helpdesk or IT related role.
- Previous experience in customer service or dealing directly with end users of technology.
- Demonstrated knowledge of personal computing hardware, software, and peripherals.
- Diagnostic and repair of computer related technology.
- Knowledge and practice of anti-virus, malware, and spyware tools.
- Knowledge of Microsoft operating system and productivity suites.
- Internet research skills.

**Skills and competencies**:

- Strong communication skills, both oral and written.
- Ability to work independently and within a team environment.
- A self-starter, can-do attitude.
- Strong customer orientation.
- Demonstrates corporate citizenship and social responsibility.
- Demonstrates support for innovation and organizational change.

**Of Note**:

- Disasters can strike at any time so an after-hours rotating schedule on-call work is a requirement.
- This position requires in-person full-time attendance at our Vancouver office.

**What’s in it for you?**

We’re an established company in a growing industry and we need awesome people We WANT you to be fulfilled by your work, we WANT you to enjoy the people you work with, and we WANT to provide you with learning and advancement opportunities. We also love that we’re able to provide an employee assistance program, excellent health plan which includes extended medical (chiropractic, massage, acupuncture, vision, and more) dental, long-term disability (LTD) and life insurance.

We provide on the job training with opportunity for development—promotions and national career movement are yours for the taking (well, with a few months under your belt). At On Side we work hard to embrace diversity and inclusion and encourage everyone to bring their authentic selves to work every day.

**Get on our side**

Both major weather disasters and minor accidents involving water, fire, and more happen every day, and in our industry this is how we keep busy, restoring properties 24 hours per day, 7 days a week. Mother Nature usually doesn’t wait for an invitation, but we’re in the business of dealing with party crashers, and we’ve done it for over 40 years

We have branches from Victoria, BC to St. John’s, Newfoundland and (almost) everywhere in between. Our fantastic team of over 1,800 employees stretches far and wide across Canada, and we’re growing—YOU could be the next great addition

Pay: $50,000.00-$55,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- RRSP match
- Vision care
- Wellness program

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- On call

Application question(s):

- This role is based out of the Vancouver branch and will require you to be in office daily. Do you currently reside in the Lower mainland or do you have relocation plans in place?
- Have you worked in a ticketed helpdesk environment? Tell u

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