Service Desk Technician I

4 months ago

Vancouver, Canada Vancouver Community College Full time

**Pclass #**
- S9914**Who We Are**
- We acknowledge that Vancouver Community College (_VCC_) is located on the traditional unceded territories of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and səlilwətaɬ (Tsleil-Waututh) peoples who have been stewards of this land from time immemorial._

For over 55 years, VCC has been a leader in innovative, experiential post-secondary learning. We’re one of B.C’s top employers and we are proud to inspire students to discover their passions, gain essential skills, and learn what it takes to succeed in a competitive workforce.

At VCC, we respect and celebrate our differences, and are committed to the work of decolonization, accessibility, and inclusivity for all. Be a part of creating an inclusive community that provides equitable opportunities for Indigenous and diverse representation, participation, and success for everyone.**Position Summary**
- The Service Desk Technician I role is to ensure proper computer operation so that end users can accomplish business tasks. This includes actively resolving end user help requests as they are received within established Service Level Agreements (SLAs). Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual give in-person, hands-on help at the desktop level.**Duties & Responsibilities**

**Strategy and Planning**
1. Resolves computer issues to prevent future problems.
2. Alerts Service Technician II of systemic / recurring issues.

**Acquisition and Deployment**
3. Assists in software releases and roll-outs according to change management best practices.

**Operational Management**
4. Provides on the phone support.
6. Builds rapport with service desk customers.
7. Escalates problems (when required) to Service Desk Technician II.
8. Records, tracks and documents the service desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
9. Applies diagnostic utilities to aid in troubleshooting.
10. Accesses software updates, drivers, knowledge bases, and FAQ resources on the Internet/Intranet to aid in problem resolution.
12. Tests fixes to ensure problem has been adequately resolved.
13. Performs post-resolution follow-ups as required.
14. Reinforces SLAs to manage end-user expectations.
15. Ability to troubleshoot non-windows computing devices (Mac OS & hardware, mobile phone, Tablet, etc.).
16. Performs Print Services management (ability to troubleshoot jobs in print queue).
17. Performs initial triage, diagnosis and resolution of basic audiovisual equipment technical problems.
18. Accesses schematic diagrams, repair manuals and parts catalogs to aid with troubleshooting.
19. Coordinates equipment repairs to be completed by external agencies.
20. User management in Microsoft Active Directory and other systems.
21. Adheres to VCC IT Asset Management policies and procedures.
22. Performs other related duties as required.**Qualifications**

**Education and Experience**
- Completion of a 2-year Community College program with specific training in computer systems (hardware, software and network connectivity) and 2 years’ related experience in a networked computer environment or an equivalent combination of training and/or experience may be substituted for the required qualifications.

**Skills and Abilities**
- Knowledge of current computer hardware, including Intel i-Series processors, USB-C architecture, common laptop and MS Surface Pro hardware.
- Experience with desktop operating systems, including Windows 7 Enterprise, Windows 10 Enterprise and Mac OS.
- Working knowledge of an enterprise-class, windows server-based desktop environment.
- Working knowledge of Active Directory and SCCM operating framework.
- Prior working experience within the British Columbia higher education segment desirable, but not required.
- Working knowledge of a range of diagnostic utilities, software and hardware tools.
- Working knowledge of a wide range of audio/visual equipment and the ability to troubleshoot, diagnose and repair equipment.
- Experience working in an ITIL-driven environment, and working knowledge of VCC relevant ITIL principles and processes.
- Ability to administer Print Services in a Windows environment.
- Ability to conceptualize workflows in the Helpdesk IT support tool.
- Proven analytical and problem-solving abilities.
- Exceptional written and oral communication skills.
- Fluency in spoken and written English to a Grade 12 level with the ability to explain technical concepts to non-technical clients.
- Exceptional interpersonal skills, with a focus on rapport-building, listening and questioning skills.
- Strong documentation skills.
- Good troubleshooting skills.
- Ability to conduct basic research into a wide range of computing issues is required.
- Ability to absorb and retain information quickly.
- Ability to present ideas in user-friendly, busine

  • Service Desk Technician I

    6 months ago

    Vancouver, Canada Vancouver Community College Full time

    **Pclass #** - S9914**Job Summary** **Who We Are** - We acknowledge that Vancouver Community College (_ - VCC_ - ) is located on the traditional unceded territories of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and səlilwətaɬ (Tsleil-Waututh) peoples who have been stewards of this land from time immemorial._ For over 55 years, VCC...

  • Service Desk Technician I

    7 months ago

    Vancouver, Canada Vancouver Community College Full time

    **Pclass #** - S9914**Who We Are** - We acknowledge that Vancouver Community College (_VCC_) is located on the traditional unceded territories of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and səlilwətaɬ (Tsleil-Waututh) peoples who have been stewards of this land from time immemorial._ For over 55 years, VCC has been a leader in...

  • Service Desk Technician Ii

    6 months ago

    Vancouver, Canada Vancouver Community College Full time

    **Pclass #** - S9913**Who We Are** - We acknowledge that Vancouver Community College (_VCC_) is located on the traditional unceded territories of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and səlilwətaɬ (Tsleil-Waututh) peoples who have been stewards of this land from time immemorial._ For over 55 years, VCC has been a leader in...

  • Service Desk Technician Ii

    2 months ago

    Vancouver, Canada Vancouver Community College Full time

    **Pclass #** - S9913**Who We Are** - We acknowledge that Vancouver Community College (_VCC_) is located on the traditional unceded territories of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and səlilwətaɬ (Tsleil-Waututh) peoples who have been stewards of this land from time immemorial._ For over 55 years, VCC has been a leader in...

  • Service Desk Technician II

    2 weeks ago

    Vancouver, Canada Vancouver Community College Full time $2,399 - $2,811

    Pclass # S9913 Who We Are We acknowledge that Vancouver Community College (VCC) is located on the traditional unceded territories of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and səlilwətaɬ (Tsleil-Waututh) peoples who have been stewards of...

  • Service Desk Technician Iii

    3 months ago

    Vancouver, Canada Vancouver Community College Full time

    **Pclass #** - S9912**Who We Are** - We acknowledge that Vancouver Community College (_VCC_) is located on the traditional unceded territories of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and səlilwətaɬ (Tsleil-Waututh) peoples who have been stewards of this land from time immemorial._ For over 55 years, VCC has been a leader in...

  • Service Desk Technician

    6 months ago

    North Vancouver, Canada Seaspan ULC Full time

    We are seeking a highly motivated and customer-oriented IT Service Desk Technician to join our team. This position will be embedded within our business, providing technical support, and maintaining efficient IT operations while prioritizing exceptional customer service and aligning IT activities with our overall business objectives. As a service desk...

  • Service Desk Technician 1

    2 weeks ago

    Vancouver, Canada E-Comm 9-1-1 Full time

    **WHO WE ARE** At E-Comm 9-1-1, we are committed to building a diverse and inclusive workforce that represents the many communities that we proudly serve. **OUR VALUES** RESPECT | ACCOUNTABILITY | INTEGRITY | SERVICE | COLLABORATION **Service Desk Technician 1** We are seeking an experienced Service Desk Technician who possesses strong technical...

  • Virtual Medical Office Coordinator

    6 months ago

    Vancouver, Canada Ginger Desk Full time

    **Virtual Medical Office Coordinator** **Ginger Desk gets practitioners back to doing what they love. Treating patients.** Ginger Desk provides Virtual Assistants (VAs) who are pre-trained, trusted professionals in medical administration. We pride ourselves on delighting patients and practitioners. We have the efficiency of an automated service, **but with...

  • Virtual Medical Administrative Coordinator

    6 months ago

    Vancouver, Canada Ginger Desk Full time

    **Virtual Medical Administrative Coordinator** **Ginger Desk gets practitioners back to doing what they love. Treating patients.** Ginger Desk provides Virtual Assistants (VAs) who are pre-trained, trusted professionals in medical administration. We pride ourselves on delighting patients and practitioners. We have the efficiency of an automated service,...

  • Virtual Medical Administrative Coordinator

    6 months ago

    Vancouver, Canada Ginger Desk Full time

    **Virtual Medical Administrative Coordinator** **Ginger Desk gets practitioners back to doing what they love. Treating patients.** Ginger Desk provides Virtual Assistants (VAs) who are pre-trained, trusted professionals in medical administration. We pride ourselves on delighting patients and practitioners. We have the efficiency of an automated service,...

  • Motorcycle Service Technician

    7 months ago

    Vancouver, Canada Motorrad Dealer Technician Opportunities Full time

    Company Description *** **Job Description**: **Job description** This top quality Motorrad Dealership is growing and looking for talented and motivated Motorcycle Service Technicians, from Entry Level to Experienced to work with. Motorrad Service Technicians who are passionate about customer service, take pride in their work, and enjoy being part of a...

  • Manager, IT Service Desk

    6 months ago

    Vancouver, Canada Doctors of BC Full time

    At Doctors of BC our vision is to promote a social, economic, and political climate in which members can provide the citizens of BC with the highest standard of health care, while achieving maximum professional satisfaction and fair economic reward. Together, we make a difference so our doctors can make theirs. Join us today! **THE JOB**:Manager, IT...

  • Help Desk Technician

    4 months ago

    Vancouver, Canada Uniserve Communications Corporation Full time

    **Uniserve Communications Corporation** Uniserve Communications is growing quickly. We are looking for a full-time Help Desk Technician to be part of our team in Vancouver. We provide the latest technologies in digital phone, high speed internet, cloud and managed services. We take pride in giving our business and residential customers the most personalized...

  • Service Desk Team Lead

    6 months ago

    Vancouver, Canada Vancouver Community College Full time

    **Pclass #** - S9969**Who We Are** - We acknowledge that Vancouver Community College (_ - VCC_ - ) is located on the traditional unceded territories of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and səlilwətaɬ (Tsleil-Waututh) peoples who have been stewards of this land from time immemorial._ - For over 55 years, _ - VCC_ - has been...

  • Service Desk Team Lead

    6 months ago

    Vancouver, Canada Vancouver Community College Full time

    **Pclass #** - S9969**Who We Are** - We acknowledge that Vancouver Community College (_ - VCC_ - ) is located on the traditional unceded territories of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and səlilwətaɬ (Tsleil-Waututh) peoples who have been stewards of this land from time immemorial._ For over 55 years, VCC has been a leader...

  • Maintenance Technician I

    6 months ago

    Vancouver, Canada The City of Vancouver Full time

    **Requisition ID**:39963 **Organization** Located on the traditional, ancestral and unceded lands of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and səlilwətaɬ (Tsleil-Waututh) Peoples, Vancouver has a commitment to becoming a City of Reconciliation. Vancouver consistently ranks as one of the world’s most liveable cities and is...

  • IT Service Desk Team Lead

    4 months ago

    Vancouver, Canada E-Comm 9-1-1 Full time

    **WHO WE ARE** At E-Comm 9-1-1, we are committed to building a diverse and inclusive workforce that represents the many communities that we proudly serve. *** **OUR VALUES** RESPECT | ACCOUNTABILITY | INTEGRITY | SERVICE | COLLABORATION We are looking for a proactive and experienced **IT Service Desk Team Lead** to join our Technology Services division....

  • IT Help Desk Technician

    1 month ago

    Vancouver, Canada Tit Mouse Inc Full time

    **Titmouse **is seeking an **experienced IT Help Desk Technician** to join our Vancouver team. This non-exempt hourly position reports directly to the IT Manager. **KNOWLEDGE, SKILLS AND REQUIRED ABILITIES**: - 3 years of experience in Help Desk responsibilities within an animation studio or entertainment industry. - Strong working knowledge of animation...

  • Global Service Desk Analyst

    7 months ago

    Vancouver, Canada Long View Systems Full time

    **Are you passionate about end user experience and want to put your exceptional customer service skills to use in a company that values FUN?** We are looking for a professional and eager **French Bilingual Global Service Desk Overnight Analyst** for our Integrated Global Services team located across the following locations **Calgary, Edmonton, Toronto, or...