Store Leader

6 months ago

Richmond, Canada Kate Spade Full time

Since its launch in 1993 with a collection of six essential handbags, Kate Spade New York has always stood for optimistic femininity. Today, the brand is a global life and style house with handbags, ready-to-wear, jewelry, footwear, gifts, home décor and more. Polished ease, thoughtful details and a modern, sophisticated use of color—Kate Spade New York’s founding principles define a unique style synonymous with joy. Under the vision of creative director Nicola Glass, the brand continues to celebrate confident women with a youthful spirit.

Kate Spade New York is part of the Tapestry portfolio - a global house of brands powered by optimism, innovation, and inclusivity.

The successful individual will leverage their proficiency in retail to

Client & Service Expert:

- Development of business driving initiatives that build a repeat business or that attracts a new customer.
- Communicate and achieve store productivity targets including sales per hour, adt, upt, and capture rate.
- Ensure all associates and leadership complete the sales training program and develops strong product knowledge across all categories.
- Model and supervise the selling environment, provide consistent coaching on sales training process in order to ensure the highest level of customer service and sales.

Leadership Presence/Steward of Talent:

- Achieve financial success through improvement of measurable statistics that positively impact the store performance.
- Hire, train and motivate a qualified sales team that effectively represents and communicates the kate spade new york brand to our customers.
- Provide specific development for the assistant manager and supervisor by assigning accountabilities and training with consistent follow-up and feedback.
- Perform annual performance evaluations with quarterly review of employee goals.
- Attend, on average, two annual company management meetings.

Building Brand Equity:

- Understand and able to communicate the kate spade new york brand aesthetic, brand philosophy and lifestyle to the sales team and customer.
- Ensure visual merchandising directives are implemented efficiently as per direction and visual standards are maintained at all times.
- Analyze and react to business trends regarding assortment, communicating sell-through, stock levels, opportunities to increase sales.
- Communicate to District Leader customer feedback and quality issues in order to improve customer service and sales.

Operational Excellence:

- Perform and supervise store opening and closing procedures including counting register funds, completing bank deposits, opening and closing registers and securing facility.
- Conduct regular store meetings to ensure accurate and consistent communication with employees.
- Maintain payroll budget and weekly hours to ensure appropriate sales floor coverage by reviewing store schedule and adjusting as necessary to meet the needs of the business.
- Supervise operational responsibilities to ensure the timely and accurate processing of all markdowns, transfers, damages, shipping and receiving in order to maintain the integrity of the inventory.
- Oversee loss prevention policies and procedure to be 100% compliant.

The accomplished individual will possess...
- Professional sales development and exceptional interpersonal skills
- Strong leadership qualities and the ability to communicate effectively with all levels within the organization and our client base
- Ability to analyze selling reports, identify business trends and react quickly to the needs of the business
- Comfortable in making decisions and mediating conflict within a team-environment
- Proficient in windows-based software such as excel, word and outlook

An outstanding professional will have...
- Minimum 3 years management experience in luxury goods or a comparable retail environment
- College degree preferred
- Prior luxury goods experience preferred

Physical requirements
- Available to work store schedule, as needed, including evenings and weekends
- Standing for extended periods of time
- Able to safely lift boxes up to 40 pounds
- Comfortable climbing ladders

Our Competencies for All Employees
- Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
- Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
- Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
- Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outsid

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