Winery Supervisor

2 months ago

NiagaraontheLake, Canada Palatine Hills Estate Winery Full time

**Winery Supervisor**

**About Palatine Hills Estate Winery**:
Palatine Hills Estate Winery, located in the heart of Niagara-on-the-Lake, is a family-owned estate with deep roots in the region's wine culture. Originally a fruit farm founded by John Sr. and Barbara Neufeld, the estate began cultivating premium wine grapes in the 1990s, officially becoming a true estate winery in 2003. Today, the winery, led by second-generation Neufeld brothers Johnny and Charles, is known for its family values, commitment to innovation, and respect for the land. Visitors enjoy our rustic charm, welcoming atmosphere, and expertly crafted wines that celebrate Niagara’s unique terroir.

**Position Overview**:
**Responsibilities**:

- Oversee daily operations in the tasting room, retail area, and bar/patio to maintain smooth service flow and high standards.
- Cultivate a memorable guest experience by upholding Palatine Hills' standards of hospitality and wine education.
- Drive revenue by coaching staff in effective sales techniques and fostering product knowledge.
- Maintain organization and cleanliness in all front-of-house areas.
- Lead by example in delivering excellent customer service and modeling effective sales practices.
- Manage merchandising and décor in retail and tasting areas to align with our brand.
- Ensure adherence to cash and inventory control procedures; support monthly inventory checks.
- Facilitate staff training on product knowledge to empower their sales efforts and enhance customer engagement.

**Qualifications**:

- Demonstrated excellence in guest service and a strong work ethic.
- Supervisory experience in a fast-paced restaurant, bar, or retail environment.
- Proven ability to recognize and act on the needs of guests and team members.
- Proficiency in computer-based POS systems and cash handling.
- Wine education or previous winery experience (strongly preferred).
- Familiarity with Shopify and Excel (preferred).
- Smart Serve certification (required).

**Perks & Benefits**:

- Tips and monthly wine allotment.
- Opportunity to work in a dynamic, family-owned winery with a passionate team.

**Additional Details**:

- Weekends and holidays are required for this role.

**Work Remotely**: No

Pay: $45,000.00 per year

Additional pay:

- Tips

**Benefits**:

- Flexible schedule
- Store discount

Schedule:

- Holidays
- Monday to Friday
- Weekends as needed

**Experience**:

- Hospitality: 3 years (preferred)
- Supervisory: 1 year (preferred)

Licence/Certification:

- Food Handler Certification (preferred)
- Smart Serve Certification (required)

Work Location: In person

Application deadline: 2024-11-15
Expected start date: 2024-12-02

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