Switchboard Operator, Switchboard 486
3 weeks ago
Sinai Health is a leading academic health science centre with a provincial, national and international reputation for discovering and delivering life-changing care. Since 2015, we have provided excellent and compassionate care in hospital, community and home. Comprised of Mount Sinai Hospital, Bridgepoint Active Healthcare, the Lunenfeld-Tanenbaum Research Institute and our system partner Circle of Care, we translate scientific breakthroughs, push boundaries for health solutions, and educates future clinical and scientific leaders.
At Sinai Health, we care, create possibilities and offer hope. We are looking for an experienced **Switchboard Operator** to support our **Switchboard** department.
**Job Outline**:
The Switchboard Operator is responsible for performing all duties associated with the operation of the Attendant console, overhead/internal/external paging systems, handling emergency communication and providing central, efficient and courteous switchboard operation and patient information inquiry services to the public. Provides advanced level support in assisting Physiotherapists and Occupational Therapists in the provision of individual and group rehabilitative programs for patients.
**Accountabilities**:
- Ensure all switchboard operation, patient inquiry functions and reception are carried out efficiently and in a courteous manner.
- Ensure up-to-date and accurate patient information is entered on the hospital telephone and paging system.
- Ensure all telephone and reception inquiries are handled professionally and in a timely manner.
- Provide excellent customer service to all internal and external users of the hospital telephone system at all times.
**Responsibilities**:
- Performs all duties associated with the operation of the Attendant console and overhead/internal/external paging systems.
- Handles all emergency codes in accordance with Hospital policy and emergency protocol.
- Provides professional, courteous and efficient telephone service to all users of the Hospital telephone system.
- Makes authorized announcements and emergency code calls on overhead PA system.
- Provides patient inquiry functions observing the hospital’s policy on privacy and confidentiality at all time.
- Maintains up-to-date and accurate information of Hospital/Staff/Patient online directory, on-call personnel, any other relevant communication policies and procedures and other necessary records.
- Tests and changes phone as requested for all staff and patients.
- Assists with pager and cell phone administration.
- Maintains accurate record keeping (log) of batteries, pager/cell phone signing sheet, locating sheets, emergency code paging sheets and on call schedules.
- Maintains statistical workload and documentation as required by department Manager/Supervisor.
- Meets, greets and directs the public as necessary.
- Communicates to security immediately any emergency situations observed.
- Assists access of patients and authorized personnel to/from hospital after hours, in conjunction with Security.
- Performs clerical functions, such as checking long distance call charges, issuing taxi chits/batteries, and controlling key issue/return.
- Performs other duties as assigned.
**Education & Qualifications**:
- Minimum one (1) year experience in switchboard operations, preferably in Cisco and Softchoice systems and online telephone directories.
- Professional telephone manners with clear announcement skills.
- Excellent interpersonal and communication skills dealing with client population, families, staff, physicians and general public.
- Must be polite, courteous and possess a good attendance record.
- Capable of setting priorities, multi-task and handle calls in a fast paced, culturally diverse environment.
- Capable of working independently and under stressful situations.
- Reliable, flexible, well organized and accurate, with the ability to pay attention to details.
- Dependable, neat in appearance, co-operative and conscientious.
-
Switchboard Operator IT
4 weeks ago
Toronto, Ontario, Canada St Michael's hospital Full timeSwitchboard Operator IT - Communication Services (Job ID: 4284)Unity Health Toronto, comprised of Providence Healthcare, St. Joseph¿s Health Centre and St. Michael¿s Hospital, works to advance the health of everyone in our urban communities and beyond. Our health network serves patients, residents and clients across the full spectrum of care, spanning...
-
Switchboard Operator IT
2 days ago
Toronto, Ontario, Canada St Michael's hospital Full timeSwitchboard Operator IT - Communication Services (Job ID: 4682)Unity Health Toronto, comprised of Providence Healthcare, St. Joseph¿s Health Centre and St. Michael¿s Hospital, works to advance the health of everyone in our urban communities and beyond. Our health network serves patients, residents and clients across the full spectrum of care, spanning...
-
Switchboard Operator IT
2 weeks ago
Toronto, Ontario, Canada St Michael's hospital Full timeSwitchboard Operator IT - Communication Services (Job ID: 4407)Unity Health Toronto, comprised of Providence Healthcare, St. Joseph's Health Centre and St. Michael's Hospital, works to advance the health of everyone in our urban communities and beyond. Our health network serves patients, residents and clients across the full spectrum of care, spanning...
-
Switchboard Operator
2 weeks ago
Toronto, Canada Michael Garron Hospital Full timeOverview Receives and directs incoming telephone calls to the appropriate department through a multi-line Switchboard. Ensures all emergency services are coordinated in accordance to the nature of the emergency such as paging: medical and hospital staff, codes and emergency alarms through our locating system. Education - Minimum of Grade 12. -...
-
Switchboard Operator IT
4 days ago
Toronto, Canada Unity Health Toronto Full timeUnity Health Toronto, comprised of Providence Healthcare, St. Joseph¿s Health Centre and St. Michael¿s Hospital, works to advance the health of everyone in our urban communities and beyond. Our health network serves patients, residents and clients across the full spectrum of care, spanning primary care, secondary community care, tertiary and quaternary...
-
Switchboard Operator IT
2 days ago
Toronto, Canada St Michael's hospital Full timeSwitchboard Operator IT - Communication Services (Job ID: 4682)Unity Health Toronto, comprised of Providence Healthcare, St. Joseph¿s Health Centre and St. Michael¿s Hospital, works to advance the health of everyone in our urban communities and beyond. Our health network serves patients, residents and clients across the full spectrum of care, spanning...
-
Communications Operator
3 weeks ago
Toronto, Canada Sinai Health Full timeSinai Health is a leading academic health science centre with a provincial, national and international reputation for discovering and delivering life-changing care. We provide excellent and compassionate care in hospital, community and home. Comprised of Mount Sinai Hospital, Hennick Bridgepoint Hospital, the Lunenfeld-Tanenbaum Research Institute and our...
-
supervisor - retail
3 weeks ago
Toronto, Canada Switchboard Wireless Full timeEducation: Secondary (high) school graduation certificateExperience: 1 year to less than 2 yearsWork settingVarious locationsRetail businessTasksAssign sales workers to dutiesHire and train or arrange for training of staffOrder merchandiseAuthorize return of merchandiseSell merchandisePrepare reports on sales volumes, merchandising and personnel matters...
-
supervisor - retail
3 weeks ago
Toronto, Canada Switchboard Wireless Full timeEducation: Expérience: EducationSecondary (high) school graduation certificateWork settingVarious locationsRetail businessTasksAssign sales workers to dutiesHire and train or arrange for training of staffOrder merchandiseAuthorize return of merchandiseSell merchandisePrepare reports on sales volumes, merchandising and personnel matters Resolve issues that...
-
Switchboard (Pbx)
7 days ago
Toronto, Canada Princes Gates GP Inc ao Hotel X Toronto Full time**Role and Responsibilities** - Responsible contact for entering rooming list, group resumes, setting up billing, pre-blocking, preparing vouchers if needed. - Respond to inbound calls for reservations, guest service questions, and appropriate transfers to other departments. - Update and compile reservation and revenue related reports. - Liaising with...
-
Receptionist (Full-time, On-site)
4 days ago
Toronto, Canada LG Electronics Canada Full timeThe Receptionist is responsible for attending to visitors and dealing with inquiries on the phone and face to face. Also supplies information regarding the organization to the general public, clients and customers. Complete administrative and mailing duties and assisting other departments as needed while maintaining a positive demeanor as being the first...
-
Receptionist (Full-time, On-site)
4 weeks ago
Toronto, Canada LG Electronics Canada Full timeThe Receptionist is responsible for attending to visitors and dealing with inquiries on the phone and face to face. Also supplies information regarding the organization to the general public, clients and customers. Complete administrative and mailing duties and assisting other departments as needed while maintaining a positive demeanor as being the first...
-
Family Law Clerk
1 week ago
Toronto, Canada The Hiring Partner Inc Full timeEducation: College/CEGEP - Experience: 3 years to less than 5 years - or equivalent experience **Work setting**: - General law practice **Tasks**: - Prepare financial statements and reports - Review and proofread documents and correspondence to ensure compliance with legal procedures and grammatical usage **Supervision**: - Receptionists and switchboard...
-
dental receptionist
3 weeks ago
Toronto, Canada Toronto Lakeshore Dental Full timeEducation: Secondary (high) school graduation certificateExperience: Will trainTasksGreet people and direct them to contacts or service areasProvide basic information to clients and the publicObtain and process information required to provide customer serviceOperate switchboard or telephone systemRecord and relay informationSchedule and confirm...
-
Billingual Receptionist
6 days ago
Toronto, Canada Quantum Full timePosition: Bilingual Receptionist / Administrative AssistantLocation: Toronto, North York (On-site, 5x/week, Near Sheppard West Station)Salary: $30 per hourJob Type: 2-3 month contractOur client is looking for a Bilingual Receptionist / Administrative Assistant (French and English). You will be assisting with managing the reception desk, answering...
-
Customer Service Coordinator
3 days ago
Toronto, Canada BMW Toronto Full timeBMW Toronto is currently hiring a Full-time Appointment Coordinator. As a key member of our Customer Service Team you will be responsible for answering all inbound calls while providing the highest levels of customer service. Responsibilities of this role will include: - Answering incoming telephone calls via switchboard - Directing all customer inquiries...
-
dental receptionist
2 weeks ago
Toronto, Canada Toronto Lakeshore Dental Full timeEducation: Expérience: EducationSecondary (high) school graduation certificateTasksGreet people and direct them to contacts or service areasProvide basic information to clients and the publicObtain and process information required to provide customer serviceOperate switchboard or telephone systemRecord and relay informationSchedule and confirm...
-
Customer Service Coordinator
3 days ago
Toronto, Canada BMW Toronto Full timeBMW Toronto is currently hiring a Full-time Appointment Coordinator. As a key member of our Customer Service Team you will be responsible for answering all inbound calls while providing the highest levels of customer service. Responsibilities of this role will include: - Answering incoming telephone calls via switchboard - Directing all customer inquiries...
-
receptionist
3 weeks ago
Toronto, Canada HAIRSTYLES & BARBER Full timeEducation: College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 yearExperience: 1 to less than 7 monthsTasksGreet people and direct them to contacts or service areasProvide basic information to clients and the publicObtain and process information required to provide customer serviceOperate switchboard or...
-
receptionist
2 weeks ago
Toronto, Canada HAIRSTYLES & BARBER Full timeEducation: Expérience: EducationCollege, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 yearTasksGreet people and direct them to contacts or service areasProvide basic information to clients and the publicObtain and process information required to provide customer serviceOperate switchboard or telephone...