Switchboard (Pbx)

3 weeks ago

Toronto, Canada Princes Gates GP Inc ao Hotel X Toronto Full time

**Role and Responsibilities**
- Responsible contact for entering rooming list, group resumes, setting up billing, pre-blocking, preparing vouchers if needed.
- Respond to inbound calls for reservations, guest service questions, and appropriate transfers to other departments.
- Update and compile reservation and revenue related reports.
- Liaising with Sales/Catering and Front Office teams regarding group bookings/room blocks.
- Audit future reservations from all internal and external sources.
- Create group masters, enter rooming lists, Create corporate account profiles in Hotel's computer system.
- Ensure proper selling techniques and strategies are utilized to maximize room revenue
- Inform the Revenue Manager of any obvious market trends, keep abreast with the selling of room’s inventories on various extranets and be able to participate in yield meetings when necessary.
- Be conversant with the property's room types, and different sale packages to inform guests calling in to make reservations.
- Training all associates on reservations functions.
- Assistance may be required by other dept and other duties as may be assigned by the Director of Front Office.
- Assist Front desk as necessary

**Qualifications**

Minimum of 3 years front desk, reservations experience in a Hotel or related industry; experience within a luxury hotel environment is a plus.

Must have excellent oral/written communication and interpersonal skills and must be able to interact with all levels of guests in a professional and cordial manner.

The Group Coordination will have a pleasant telephone voice, exceptional organizational/problem solving skills, must be self-motivated and very detail oriented.

Flexible shift availability including evenings, weekends and holidays.

**_ Hotel X Toronto is committed to accommodating people with disabilities as part of our hiring process. If you have special requirements, please advise Human Resources during the recruitment and selection process._**

**We thank all applicants; however, only those selected for an interview will be contacted.

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