Customer Care Support Specialist

3 weeks ago

Saskatoon, Canada Crestline Coach LTD. Full time

Headquartered in Saskatoon, Crestline is part of an industry-leading group of companies; Demers Ambulances, Braun Industries and Medix Specialty Vehicles.Together, we strive to be the **partner of choice**, dedicated to **safety** and **innovation**, delivering an **exceptional customer experience** through **empowered employees**.

If you're ready for a new challenge, Crestline is seeking a **Customer Care Support Specialist **to join our Engineering Team. Designed to swiftly resolve issues and drive Parts Sales growth, this position aims to minimize vehicle downtime and keep our customers on the road. As the go-to resource for tough challenges, you will not only assist Customer Care but also expand Parts Sales with unique aftermarket offerings.

Measured by Quality, Cost, and Delivery performance indicators, this role is committed to constant improvement in alignment with engineering standards and our company Mission, Vision, and Values. Operating within our ISO 9001 certified manufacturing unit, you will drive continuous enhancement, deliver superior value to customers, and ensure efficient operations.

**Key Responsibilities**:
As the Customer Care Specialist you will:
Customer Care Liaison:

- Facilitate clear communication between technical and non-technical teams to ensure comprehensive understanding of identified issues and the proposed solutions.
- Use your knowledge in electrical V12 systems to support technicians in diagnosing and repairing customer vehicles beyond initial contact limitations.
- Liaise with engineering authorities to resolve issues in line with design standards.
- Track and monitor escalated issues and time to resolution.
- Periodically review and identify themes for improvement in various areas.

Support Increased Parts Sales:

- Create unique and tailored assemblies for vehicle repair or upgrade.
- Process internal work orders and procure assemblies from suppliers.
- Track and monitor progress of internal work orders and advise customers on delivery dates.
- Monitor custom modifications and spare parts sales.
- Control costs for modifications and spare parts.

Support Current Platform Engineering:

- Highlight risks to delivery, product cost, and quality.
- Provide containment options for production vehicles.
- Reduce warranty costs through engineering improvements.

Change Control:

- Support business-wide implementation of changes with the Change Review Board team.
- Accelerate change implementation and minimize stock redundancy.
- Provide engineering information to stakeholders.

Support New Product Development Engineering:

- Review customer issues and feedback.
- Provide feedback on field resolutions and refine standards.

Engineering Governance:

- Ensure continuity in our client’s authentic principles, product configurator architecture, and design standards.
- Operate in an ISO 90001 environment and leverage engineering design software.

Group Collaboration:

- Communicate with peers to support Centers of Excellence and adoption of best-in-class standards.
- Collaborate on problem-solving and technological development.
- Maintain product authenticity and market placement.

**Qualifications**:
As the Customer Care Support Specialist, you will bring:

- Clear and accurate communication abilities to ensure technical and non-technical teams fully understand identified issues and the proposed solutions.
- Technology Diploma or relevant practical experience in supporting low volume high variety specialist vehicles.
- Proven management and proactive troubleshooting in fast-paced manufacturing.
- Effective operations management including production scheduling, supply chain, and manufacturing engineering.
- Familiarity with CAD/CAM design systems like Autodesk Inventor, Vault, illogic, Zuken’s E3.
- Awareness of CPQ software, Quoteworks, and Cincom’s CPQ is ideal.
- Knowledge of MRP/ERP systems like SAP business one, Empower/Omnify preferred.
- Strong interpersonal skills, flexibility, adaptability, and ability to influence without authority.
- Excellent oral and written communication, time, and project management skills.
- Ability to work independently, handle multiple projects, and maintain strong customer focus.
- Strong proactive problem-solving ability, attention to detail, and sound technical judgment.
- Eagerness to learn, take initiative, and support others.
- Commitment to safety, attendance, and productivity standards.
- Willingness to participate in training and maintain required certifications.
- Ability to concentrate for extended periods and handle complex tasks effectively.

**Benefits of working with Crestline include**:

- A competitive salary with bonus earning potential including a recruitment referral bonus.
- Health benefits including dental, extended health care, long and short-term disability coverage, accident and serious illness insurance, life insurance, and a health spending account.
- A group registered retirement savings plan that has a 4% match

  • Remote Customer Support Specialist

    7 days ago

    Saskatoon, Canada American Income Life: AO Full time

    Company Overview: Join our dynamic and growing team as a Remote Customer Support Specialist. Global Life-AO is a leading insurance agency committed to providing exceptional coverage and service to our clients. Our team values integrity, professionalism, and a client-centric approach in everything we do. Position Summary: As a Remote Customer Support...

  • Remote Customer Support Specialist

    7 days ago

    Saskatoon, Canada American Income Life: AO Full time

    Company Overview: Join our dynamic and growing team as a Remote Customer Support Specialist. Global Life-AO is a leading insurance agency committed to providing exceptional coverage and service to our clients. Our team values integrity, professionalism, and a client-centric approach in everything we do. Position Summary: As a Remote Customer Support...

  • Remote Customer Support Specialist

    7 days ago

    Saskatoon, Canada American Income Life: AO Full time

    Company Overview: Join our dynamic and growing team as a Remote Customer Support Specialist. Global Life-AO is a leading insurance agency committed to providing exceptional coverage and service to our clients. Our team values integrity, professionalism, and a client-centric approach in everything we do. Position Summary: As a Remote Customer Support...

  • IT Support Specialist

    4 weeks ago

    Saskatoon, Canada Today's Technology Management Group Full time

    Company Description Today's Technology is a technology provider located in Saskatoon, SK for the past 35+ years. Our highly skilled and diverse team provides technology solutions for companies of all sizes. Our services range from desktop support to consultation, design, and project implementation. Role Description Today's Technology is looking for a...

  • IT Support Specialist

    4 weeks ago

    Saskatoon, Canada Today's Technology Management Group Full time

    Company Description Today's Technology is a technology provider located in Saskatoon, SK for the past 35+ years. Our highly skilled and diverse team provides technology solutions for companies of all sizes. Our services range from desktop support to consultation, design, and project implementation. Role Description Today's Technology is looking for a...

  • Care Coordinator

    1 month ago

    Saskatoon, Canada Sanctum Care Group Full time

    **Care Coordinator** The Multi-Disciplinary Endocarditis(MENDO) is a newly implemented clinical pathway within the Royal University Hospital in the department of Cardiology. The MENDO pathway includes providing intensive social and health care support anticipated to result in better outcomes for those with Infective Endocarditis within the hospital, and at...

  • Client Support Specialist

    1 month ago

    Saskatoon, Canada Autobox Garage Interiors Ltd. Full time

    _**Client Support Specialist**_ Autobox Garage Interiors in Saskatoon is looking for a competent, dedicated team player who will help fulfill our mission of transforming garages and commercial areas into attractive and functional spaces that consistently meet or exceed our clients’ expectations. **Core Results expected from this position** - Clients who...

  • Collections Care Specialist

    1 month ago

    Saskatoon, Canada Western Development Museum Full time

    The Western Development Museum - Corporate Office in Saskatoon, Saskatchewan is seeking a **Collections Care Specialist**, responsible for the care and stewardship of the WDM’s Collections through a program of preventative and interventive conservation activities. The **Collections Care Specialist** will be responsible for: - Developing and implementing...

  • Client Care Specialist

    1 month ago

    Saskatoon, Canada VCA Animal Hospitals Full time

    **Client Care Specialist**: **Saskatoon, SK**: **Central Animal Hospital** is currently welcoming a full time **Client Care Specialist** **to join our team. This is an exceptional opportunity for an organized, motivated, and empathetic individual to join us in a very important support role for the entire hospital. In this role, you will help our clients and...

  • Technology Support Specialist

    1 week ago

    Saskatoon, Canada University of Saskatchewan Full time

    Technology Support Specialist Primary Purpose:  To provide campus wide technology and audio-visual (AV) support to faculty, staff and students. The successful candidate will guide and support clients in the effective use of technology encompassing audio-visual, multimedia equipment, endpoints and services. This requires proactive service as well as...

  • Technology Support Specialist

    1 week ago

    Saskatoon, Canada University of Saskatchewan Full time

    **Technology Support Specialist**: - networked environment. This position will be assigned to support various campus locations as required. Periodic evening or weekend work may be required. **Accountabilities** - Delivery, on-site setup, and support of all multimedia equipment including multimedia carts, data projectors, wireless audio systems, monitors...

  • Technology Support Specialist

    4 weeks ago

    Saskatoon, Canada University of Saskatchewan Full time

    **Technology Support Specialist**: - networked environment. This position will be assigned to support various campus locations including remote locations within Saskatchewan. Periodic travel is required within the province of Saskatchewan including overnight stay. Evening or weekend work may be required. **Accountabilities** - Delivery, on-site setup, and...

  • Quality, Training, and Responsible Care Specialist

    1 month ago

    Saskatoon, Canada ERCO Worldwide Full time

    ERCO Worldwide has operated for over 100 years, focused largely on the production and supply of in-organic products along with technology for the production of chlorine dioxide. Today, ERCO’s major business areas include sodium chlorate, chlor-alkali products, sodium chlorite, and chlorine dioxide technology. The ERCO business serves a number of key...

  • Customer Service Specialist CSS

    2 days ago

    Saskatoon, Canada KAG Canada Full time

    The Kenan Advantage Group Inc., (KAG), is North America’s largest tank truck transporter and logistics provider, delivering energy commodities, specialty products, merchant gases, and food products across the United States, Canada, and Mexico.  Reporting to the Terminal Manager, the Customer Service Specialist (CSS) provides support to the day-to-day...

  • Marketing Specialist

    1 month ago

    Saskatoon, Canada Norseman Structures Full time

    Norseman Structures has been in the protection and shelter business for over 100 years, starting with the fabrication of outfitter and exploration tents in the 1920s. Today we deliver a wide variety of ShelterSolutions to customers in virtually every industry, in a variety of climates, anywhere in the world. Norseman Structures is looking to add a Fiercely...

  • Product Specialist

    4 weeks ago

    Saskatoon, Canada Vivigro Sustainable Solutions Ltd. Full time

    ViviGro Sustainable Solutions is a Saskatoon based provider of high efficiency, eco-friendly and biodegradable certified organic and sustainable fertilizers for the agricultural sector. Our system and products help farmers to improve the long-term profitability of their farms by boosting natural soil fertility and reducing their need for synthetic inputs,...

  • Agriculture Equipment Sales Support Specialist

    1 month ago

    Saskatoon, Canada Redhead Equipment Full time

    Redhead Equipment has an exciting career opportunity for an Agricultural Equipment Sales Support Specialist , based out of our Saskatoon branch. This position will be responsible for the technical support of whole goods and GPS products to customers, the operations and application of new equipment and orientation of customers upon delivery of products in...

  • Customer Service Support Clerk

    1 month ago

    Saskatoon, Canada Calian Full time

    **About the role**: As a _Customer Service Support Clerk_, you will support the Manufacturing department in customer-related inquiries including warranties and repairs. You will use your manufacturing knowledge to process units in SAP when received and throughout the repair life cycle. Your superior customer service experience will be exercised in creating...

  • Photo Lab Specialist

    24 hours ago

    Saskatoon, Canada London Drugs Full time

    Photo Lab Specialist The Photo Lab Specialist is responsible for assisting in production of all Photofinishing as well as providing superior customer service at the Photofinishing counter, while meeting quality and service standards, and maintaining a professional attitude, and work environment. As a Photo Lab Specialist you would be...

  • Leasing Specialist

    1 month ago

    Saskatoon, Canada Baydo Property Management Cooperation Full time

    Job Summary: Baydo-SK Asset Management Inc. is seeking a Leasing Specialist to join our team. As a Leasing Specialist, you will be responsible for assisting prospective tenants with finding and leasing residential properties. Your primary goal will be to provide exceptional customer service and ensure a smooth leasing process. **Duties**: - Handle leasing...