Customer Service Support Clerk

4 weeks ago

Saskatoon, Canada Calian Full time

**About the role**:
As a _Customer Service Support Clerk_, you will support the Manufacturing department in customer-related inquiries including warranties and repairs. You will use your manufacturing knowledge to process units in SAP when received and throughout the repair life cycle. Your superior customer service experience will be exercised in creating and maintaining a positive client experience, respectfully handling customer inquiries, and demonstrating patience and understanding.

**Your Day-to-Day Responsibilities**:

- You will respond to internal and external customer inquiries
- You will process service units when received and for shipping
- You will maintain the service database throughout the life cycle of a service repair
- You will initiate service documentation for in-house service repairs
- You will review shipping orders for warranty status information
- You will provide point of contact between Calian service and its customers
- You will conduct routine correspondence with service customers
- You will be responsible for data entry and clerical duties
- You will provide service status reports to our customers when required

**The Skills and Experience You Have**:

- A high school diploma or equivalent education
- 2+ years of experience in a customer service-related role
- 2+ years of experience working in a manufacturing environment
- Experience with Microsoft Office including Outlook, Word, and Excel
- Experience with SAP is considered an asset

**Why Work for Calian**:
**IMPACT.**

Calian is a publicly traded company that keeps the world moving forward. We inspire confidence in our customers’ ability to communicate, innovate, learn, and lead safe and healthy lives. This confidence is achieved through synchronized efforts across our organization to provide our customers with solutions in Advanced Technologies, Health, Learning, and IT & Cyber Solutions. This role is part of our corporate team and will work closely with all internal clients who support these business units.

**GROWTH AND INNOVATION.**

Calian is a technology company with an aggressive growth agenda based on our ability to solve significant and complex problems for our customers. In this role, you will be a key member of the Calian team to help achieve those growth targets.

We put our people first. We encourage employees to advance their Calian career through professional development and corporate career opportunities.

Calian is an innovative and growing organization—have your ideas heard by pitching to senior leadership through the Calian Idea Contest

**CULTURE.**

We lead with trust. We reinforce personal responsibility and accountability.

Calian fosters collaboration through open communication and promotes an environment of learning and professional growth.

We appreciate your hard work Don’t be surprised if there are ad-hoc days off throughout the year and a variety of social events to keep teams connected (for both remote and on-site employees).

**DIVERSITY AND INCLUSION.**

Calian fosters an environment that allows employees to maximize their potential, by nurturing a culture where everyone is valued for their differences.

**TOTAL REWARDS.**
- Robust company-paid benefits for you and your family starting on your first day
- Includes health, dental, vision, employee assistance program (EAP), disability and life insurance for our employees and their dependants. Calian covers the cost of benefit premiums
- Generous time off package that includes paid sick time, volunteer day, family leave days, and paid shutdown period between December 25 and January 1
- A balanced approach to work and life as we understand the importance of your personal lives.
- Stock purchase plan with additional contribution from Calian

**And according to our CEO“A freaking awesome team”**

Thank you for your interest in Calian

**Job Types**: Full-time, Permanent

**Benefits**:

- Company events
- Dental care
- Employee assistance program
- Employee stock purchase plan
- Extended health care
- Life insurance
- On-site gym
- On-site parking
- Paid time off
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday

Work Location: One location

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