Administrator, Deposits

4 months ago


Mississauga, Canada Questrade Financial Group Full time

Questrade Financial Group (QFG) of Companies is committed to helping our customers become much more financially successful and secure.
We are everything a traditional financial institution is not. At QFG, you will be constantly moving forward, bringing the future of fintech into existence. You will be a part of a collaborative team that cares deeply about our mission and each other. Your team members will help you conquer challenges, push boundaries and discover what you are truly capable of.
This is a place where you can explore, discover and learn with continuous growth. As a diverse and inclusive place to work, there are flexible working arrangements so you can unleash your creativity and curiosity with no limits. If you share the same sense of infinite possibility, come shape your future at Questrade.
We’re looking for our next Administrator, Deposit Operations. Could it be you?
Community Trust Company (CTC) is a member of the Questrade Group of Companies (QFG), which currently includes Questrade Inc., QuestEnterprise, Questrade Wealth Management Inc., CTC, Thinknsure Ltd., and Zolo Ventures Ltd.
What’s in it for you as an employee of QFG?
- Health & wellbeing resources and programs
- Paid vacation, personal, and sick days for work-life balance
- Competitive compensation and benefits packages
- Hybrid and flexible work arrangements
- Career growth and development opportunities
- Opportunities to contribute to community causes
- Work with diverse team members in an inclusive and collaborative environment

What’s it like working as an Administrator, Deposit Operations at Community Trust Company?
Reporting to the National Account Manager, Deposit Operations the Administrator, Deposit Operations is responsible for performing the day-to-day administrative functions related to all deposit products, including registered plans and non-registered GIC processing.The role is responsible for all client, account and broker/agent onboarding, processing of all financial and non-financial transactions related to deposit products,and the administration of all nominee broker transaction processing while adhering to all related Compliance requirements and delivery of the highest level of customer service to our clients, brokers, and agents.
Need more details? Keep reading...
**In this role, responsibilities include but are not limited to**:

- Adhere to and meet all AML requirements for each client file as required
- Process all client account and GIC financial and non-financial transactions within the established Service Level Agreement and with 100% accuracy
- Process all cheques received related to new accounts, GIC, purchases, Transfers In and plan contributions
- Maintain, and keep accurate record of all client, broker, account transactions digitally in our Google drive
- Timely response to client, broker and agent inquiries and requests received directly and through all mediums based on established Service Level Agreements (SLA)
- Daily reconciliation of deposits received to the CTC bank account for new purchases, registered plan contributions and transfers in and identify, follow up and clear all outstanding items within established SLAs
- Produce commission statements and payments; principal and interest payments as well as Portfolio Plus generated reports within a specified time frame.
- Prepare and process the monthly reconciliation files for CTC’s nominee GIC agents.
- Perform the daily processing and reconciliation of all CANNEX orders
- Address all returned clearing items immediately, including cheques and electronic payments
- Process daily clearing and EFT transactions, including returns and manual payments
- Escalating issues to Manager when necessary.
- Perform ad-hoc duties as assigned by the manager.
- Adhere to all department policies and procedures
- Proactively identify potential and actual violations of AML and Regulatory requirements relevant to the deposit products administered and escalate to manager(s)
- Adhere to all operational risk controls in accordance with the enterprise policies

So are YOU our next Administrator, Deposit Operations? You are if you
- Post-Secondary Education in Business Administration, Accounting and Finance, or a related field; Completion of the Canadian Securities Course (CSC) preferred.
- A minimum of 2 years of experience with GIC and other investments, registered plans processing, deposit products and experience in working in a financial environment, i.e.: financial institution, insurance firm, mutual fund company.
- Strong analytical skills and acute attention to detail. Data entry skills are valuable to the role.
- Solid team player who is motivated in achieving group success. Capable of handling multiple tasks and meeting stringent deadlines.
- Tactful, diplomatic and politely persistent. Communication is a key to success in this role.
- Self-motivated, confident and capable of working both independently and in a team environment.
- Bring a positive, can-



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