Salesforce Business Analyst

7 months ago

Toronto, Canada NTT DATA Full time

**Job Description**:

- Once You Are Here, You Will:

- Understand and document customer business requirements through attending and leading requirement workshops.
- Assist with the development of requirement specifications according to standard templates as well as SFDC Solution Design, Use Cases, User Material, technical and non-functional requirements.
- Review and test the functionality of the customizations provided by the development team, and demo the solution to the customer for feedback and approval.
- Act as the liaison among the business team, technology team, support, and offshore team
- Act as a Mentor to Junior Client
- Contribute to the Business Analysis Center of Excellence
- Ability to build relationships/rapport with internal and external team members is KEY.

Required Qualifications:

- 5+ years of Business Analysis experience.
- Led or performed a major role in Discovery Workshops
- Produce AS-IS and TO-BE process flows in Visio, Lucid, etc.
- Identifying gaps and pain points
- Elucidate requirements into User Stories and Acceptance
- Criteria and gain client sign-off
- Prepare for and conduct Sprint End client demos.
- Work with technical leads; onshore and offshore
- Use Analytical and problem-solving skills.
- Relationship Builder among Product Owner, Client and other project stakeholders.
- 5+ years experience utilizing Salesforce Best Practices
- Knowing when to utilize configuration vs. custom code vs. App Exchange product.
- Working within Agile development methodology
- Working in JIRA, or similar Project Management tool
- Configuration
- Workflow/ Process Builder and Flow
- Approval Processes
- Org Wide Sharing Rules
- Role hierarchy and User Profiles
- Data migration using Data Loader or Data.io
- Reports and Dashboards Creation
- Current Salesforce Administrator Certification
- Preference Qualifications:

- Salesforce App Builder, Service Cloud or Sales Cloud Consultant
- Certification
- Agile cert (SAFe, IIBA, PMI, etc.)
- Superior written and verbal communication
- Strong understanding of CRM functional knowledge
- Prior experience with multiple system integrations and data field mapping
- Experience in User Acceptance Testing and End-User Training

LI-CDTS

About NTT DATA Services:
NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

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