Receptionist
2 months ago
Essential Duties include but are not limited to:
- Answering the phone in a timely and professional manner, directing callers to appropriate departments.
- Welcoming customers, answering their questions, helping them locate items, and providing advice or recommendations.
- Scheduling service and maintenance retention appointments as required.
- Answering inbound calls and responding to all customer inquiries, (this includes web and text communications) promptly and effectively.
- Operating, cash register, and other electronic devices as required.
- Balancing the cash register and generating reports for credit and debit sales.
- Accepting payments, ensuring all prices are accurate and match the work order presented as well as proving a receipt to every customer.
- Processing refunds and exchanges, resolving complaints.
- Following all dealership procedures regarding coupons, gift cards, or the purchase of specific items.
Qualifications:
- Able to multitask and work in a fast paced environment.
- Strong customer service skills with a commitment to customer service.
- Clear and concise verbal communication skills.
- Computer skills are a must (CDK, Excel, CRM, etc.).
- Ability to work well in a team atmosphere.
- Motivated self starter, with a positive energetic personality.
This position is for part time, with the opportunity for transition into additional hours.
**Job Type**: Part-time
Schedule:
- Monday to Friday
- Weekends as needed
Ability to commute/relocate:
- PETERBOROUGH, ON: reliably commute or plan to relocate before starting work (required)
**Education**:
- Secondary School (preferred)
**Experience**:
- Front desk: 1 year (preferred)
- Administrative experience: 1 year (preferred)
Work Location: In person
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