Manager, Patient Services

2 weeks ago

North Bay, Canada Home and Community Care Support Services Full time

**Job Description**:
**_
CARE AND BE CARED FOR - THIS IS YOUR HOME_**:
**Position**:Manager, Patient Services

**P Posting Number**: #137-23

**E Employment Status**:Permanent, Full-Time

**Location**: Sault Ste. Marie (Hybrid model of work applies to work remotely and from the office when required)

What will you do?

Home and Community Care Support Services North East is seeking a dynamic individual to support the daily operational delivery of clinical services programs. Reporting to the Director, Patient Services, this position will lead a team in coordinating the delivery, and ensuring the quality of patient care services. This position will also be responsible for ensuring service standards, reviewing caseloads, and monitoring service levels to ensure effective resource allocation.

KEY ACCOUNTABILITIES:

- Manages a team of staff in the delivery of coordinated, quality community health care;
- Identifies critical service delivery issues and refines services for the patient population as needed;
- Participates in the development, and leads the implementation and evaluation of service delivery issues;
- Manages complex and difficult patient issues and complaints which cannot be handled in a routine manner;
- Establishes and maintains effective relationships with service providers to deliver quality patient care;
- Represents the organization on multi-disciplinary committees and community agency working groups;
- Establishes and maintains relationships with professional organizations in designated specialty functions to ensure quality of care is current;
- Ability to work co-operatively with and be a key resource to all levels of internal staff and managers regarding designated service;
- Meets with staff to identify program needs and develop input to fiscal and operational planning;
- Contributes to a safe and healthy environment by following safe work procedures, reporting injuries, illnesses, and unsafe working conditions;
- Leads and contributes to continuous quality improvement strategies;
- Engages and involves staff in change initiatives;
- Provides manager coverage (virtually) across the North East;
- Performs other duties as assigned.

POSITION REQUIREMENTS:

- Registered healthcare professional with a degree (or equivalent) in Nursing, Health Sciences or a related field;
- Significant experience in diverse and unionized community health care environments;
- Leadership experience would be an asset;
- Working knowledge of community resources and roles of health care professionals;
- Good knowledge and understanding of legislation governing health care activities;
- Knowledge of direct care/case management models used in community health care organizations;
- Well-developed planning, organizing, critical thinking, decision making and evaluation skills;
- Effective communication and interpersonal skills, and a proven ability to work collaboratively with multiple health disciplines;
- Strong coaching, negotiation and conflict resolution skills;
- Certified Health Executive designation preferred, but not required;
- Must have valid driver’s license and access to a vehicle, as regular travel will be required between offices;
- Advanced oral and written proficiency in English.

**How to Apply**:
**4:30 p.m.**
**July 14, 2023**.

***

**Please reference job posting #**
**137-23**
**when applying.**

**Equity, Inclusion, Diversity and Anti-Racism Commitment**:

- We thank all applicants for their interest; however, only those selected for an interview will be contacted._

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