Patient Care Coordinator

1 month ago

North Bay, Canada dentalcorp Canada Full time

**About Us**:
Dawson Dental Centre North Bay is located minutes off Trans-Canada highway 17 on Algonquin Avenue and is accessible from Elmwood Avenue and Greenwood Avenue.

At Dawson Dental, you will be working alongside a talented, driven, and dedicated team that works like a family. Dawson Dental strives to provide the highest level of patient care providing Orthodontic treatment, Endodontics, Sleep and Sedation Dentistry and Kids Dentistry. We are confident in providing quality dental care with our up-to-date technology and we ensure that our patients have a very positive memorable experience.

We pride ourselves on providing quality dental care and 4.8 stars on Google reviews, evidence of our exceptional patient service, commitment to continuous learning, and innovative technology.

**Schedule**:_**Full-Time**_
- Mondays - 8:00 am to 4:30 pm
- Tuesdays - 8:00 am to 4:30 pm
- Wednesdays - 8:00 am to 4:30 pm
- Thursdays - 8:00 am to 4:30 pm
- _Possible evenings and Saturdays required_

**Benefits of Joining Our Team**:

- Competitive compensation
- Total rewards package that offers discounts on many services and activities including an exclusive corporate gym membership program; reduced rates on home and auto insurance; unlimited access to a variety of discounted entertainment, hotels, products, services and so much more
- Employee and Family Assistance Program (EFAP) that connects team members and their families with complimentary, confidential, short-term counseling and advisory services
- Career development to grow and evolve as a dental professional on your individual career path, including access to industry-leading continuing education
- Attend social and CE events to network with dental professionals in your community
- Work-life balance and flexibility
- Access to modernized technology to provide optimal oral care to patients

**Responsibilities**:

- Make a positive and lasting impression on the patient, from the moment they arrive at the practice to the moment they leave
- Responsible for optimizing the appointment schedule by ensuring the day is full, with limited gaps
- Manage all patient calls and inquiries with a smile: appointments, confirmations, and amendments
- Manage potential cancellations and overcome objections to motivate the patient to keep the appointment
- Bill patients as they come out of the treatment room, take payment, send a claim form to insurance, respond to all fee inquiries in a positive manner
- Effectively manage the recall system and accurately maintain the patient database
- Process referral letters and other patient correspondence upon receipt from the provider
- Manage and file all patient records and charts
- Demonstrate active listening and empathy to patients using effective communication skills

**About You**:

- Minimum 1+ year(s) of prior Administrator experience
- Dental office experience highly preferred
- Experience with dental software preferred

Schedule:

- Monday to Friday
- Weekends as needed

Ability to commute/relocate:

- North Bay, ON P1B 4Y3: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Administrative: 1 year (required)
- Dental office: 1 year (preferred)

Work Location: In person

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