Service Manager

3 months ago

Calgary, Canada Fort Garry Industries Full time

Fort Garry Industries (FGI) Is Canada's most trusted truck and trailer parts, sales and service provider. The Fort Garry Industries group of companies has over 500 employees with over 20 locations in five provinces, Ontario, Manitoba, Saskatchewan, Alberta, and BC.

With over 100 years of service under our belt, Fort Garry Industries is always expanding and looking for talented and motivated people to join our team and help with our continued success

**Fort Garry Industries has an exciting opportunity for a Service Manager to join our team at our Calgary branch.**
- **_ A highly competitive wage + Bonuses_**:

- Extended health care and Health Spending Account
- Dental/Vision Benefits
- Employee Assistance Programs
- DPSP and RRSP
- Company vehicle
- Casual Dress Code
- Fun and supportive work environment
- Continuous learning

**Duties and Responsibilities**:

- Delegating and directing service tasks, monitoring the progress of current projects, evaluating its efficiency, and managing service team members to ensure the team's goals are met
- Conducting periodic spot checks of all jobs throughout the day to ensure timely repairs, quality workmanship, safety, and cleanliness.
- Assisting with or performing administrative tasks, such as reviewing work orders, managing, and updating invoices, processing new orders, and tracking inventory.
- Ensure special order product returns and warranty claims are processed in a timely manner
- Plan work schedules and assign duties to maintain adequate staffing levels and ensure that activities are performed safely and effectively.
- Execute FGI Customer Service Standard by resolving service desk problems and improving service methods to increase the service desk's productivity
- Maintaining a strong working knowledge of industry regulations, restrictions, and laws, ensuring the company's adherence to these regulations, and remaining current on the industry's standards and new innovations, materials, tools, and processes.

**Qualifications & Experience**:

- High school diploma or equivalent
- Post secondary diploma or degree in a mechanical field and/or business administration is preferred
- 3-5 years of related experience in high volume customer service preferably in automotive, or heavy-duty parts service
- Demonstrated good leadership, problem solving and team building skills
- Effective verbal and written communication skills

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