Bi-lingual Customer Service Representative

2 weeks ago

Lakeshore, Canada Williams-Sonoma Inc. Full time

Williams-Sonoma Inc.

**Job Details**:

- Bi-Lingual Customer Service Agents - Work From Home.
- Must be fluent in French and English.

Why you and why us?

Who are our customer service agents? These are people who really care about creating a seamless experience for our customers. Agents are trained to answer calls to assist customers with everything from ordering and facilitating returns, locating products and scheduling deliveries for all of our Williams-Sonoma brands. If you see yourself as a mix of determination and a heart of gold, THIS IS YOUR OPPORTUNITY.

**What advantages do you offer?**
- 40% off most merchandise.
- Monthly performance bonus up to $ 500.
- $ 250 bonus to sponsor your friends and family.
- Fun contests / rewards and recognition programs.
- Paid training in the comfort of your home.
- Comprehensive benefits - Medical / Dental / Vision and retirement package.
- Pay: $ 18.50 / h (CA)

**Tasks**:

- Solve the problem effectively: fast and high quality.
- Make it personal: take responsibility.
- Inspire customer loyalty: give them a reason to come back.
- Listen carefully: pay attention.
- Focus on our efforts: because we care about ourselves.

**Essential functions**:

- Respond to customer questions and concerns regarding product and delivery information.
- Provide product information, examine alternative solutions if an item is out of stock, and place orders for the customer.
- Successfully negotiate and appease clients using a variety of methods established by guidelines from Williams-Sonoma, Inc..
- Check inventory, process returns, issue replacements and credits for damaged or defective merchandise
- Perform other assigned tasks.

**Qualifications: What you need to apply**:

- High school diploma or GED.
- 1 to 2 years of customer service experience.
- Experience in a performance based or metrics based environment.
- Strong ability to communicate both verbally and in writing with capable data entry skills.

**Important Facts**:CONSIDER THEM
- Ability to attend compulsory paid training for 3 weeks - 100% attendance required.
- Must have fluency in English and French both in reading and speaking.

**The equipment you need to have for training and for the job**:

- Desktop or laptop computer with Windows 8.1, Windows 10, or macOS 10.15 or later.
- No Chromebook, Windows 7, Windows 8 RT or Windows 10 S.
- SAntivirus/Anti-malware.
- 6 Go of RAM.
- Wired USB headset (with microphone) compatible with our systems.
- Wired Ethernet cable in your modem / router.
- Wi-Fi is not allowed.
- USB to Ethernet converter if your computer does not have an Ethernet port.
- Screen: 15 inches or more with a minimum resolution of 1024 x 768.
- Mouse and keyboard.
- Webcam (integrated or external) with a minimum resolution of 640 X 480.
- Landline phone, iOS device (tablet or mobile phone) or Android (tablet or mobile phone) for multi-factor authentication purposes.

The computer must be wired to your modem, router, or gateway. Wi-Fi is not allowed due to security and bandwidth constraints.

Questions? WE SUGGEST YOU READ THROUGH THE SYSTEM REQUIREMENTS TO ENSURE YOUR COMPUTER, OPERATING SYSTEM, AND EQUIPMENT ARE COMPATIBLE. This will be sent after you apply.

**About Williams-Sonoma Inc.**

Williams-Sonoma, Inc. is a multi-channel specialty retailer of high quality products for the home. Today, Williams-Sonoma, Inc. is one of the United States' largest e-commerce retailers with some of the best known and most beloved brands in home furnishings. We currently operate retail stores in the United States, Canada, Puerto Rico, Australia, and the United Kingdom, and franchise our brands to third parties in a number of countries in the Middle East, the Philippines and Mexico. Our products are also available to customers through our catalogs and online worldwide.

**About Williams-Sonoma Inc.**:
Williams-Sonoma, Inc. is a multi-channel specialty retailer of high quality products for the home. Today, Williams-Sonoma, Inc. is one of the United States' largest e-commerce retailers with some of the best known and most beloved brands in home furnishings. We currently operate retail stores in the United States, Canada, Puerto Rico, Australia, and the United Kingdom, and franchise our brands to third parties in a number of countries in the Middle East, the Philippines and Mexico. Our products are also available to customers through our catalogs and online worldwide.

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