Customer Service

4 months ago

Lakeshore, Canada Leggett & Platt Full time

We make life more comfortable.

Leggett & Platt’s overall mission is a commitment to enhance lives - by delivering quality products, offering empowering and rewarding careers, and doing our part in bringing about a better future.

Leggett & Platt’s inventive heritage and leadership in the residential products industry span more than 130 years. As _The Components People_, we are the leading supplier of a wide range of products and components for all areas of life, including mattress springs and carpet cushion, as well as bedding machinery and erosion-control products.

From aerospace tubing and fabricated assemblies to flooring underlayment and carpet cushion, Leggett & Platt has divisions that design, manufacture, and sell a variety of products. Our reliable product development and launch capability, coupled with our global footprint, make us a trusted partner for customers in the aerospace, hydraulic cylinders, flooring, têxtile, and geo components industries.

**Automotive**

Leggett & Platt Automotive is a global provider of wire forms, mechanical control cables, wireless charging, as well as seat lumbar, suspension, bolster, actuator, and motor systems. In addition to these award-winning, category-leading products, we offer tailored goods due to our expertise in product development and attention to market trends. Our unique competitive advantages give us unmatched insight into the demands of the consumer.

Learn more about Leggett & Platt Automotive: Leggett & Platt Automotive

**What will you be Doing?**
- Daily communication with customers and suppliers regarding order status and deliveries.
- Process customer EDI releases daily, input manual releases and single orders.
- Solve Finished good demand problems related to releases and logistic issues.
- Daily follow-up of parts required for regular production and service builds.
- Ability to define problems, collect data, establish facts, and draw valid conclusions.
- Co-ordinate and track expedited shipments to customers and from suppliers.
- Meet annualized premium freight objectives.
- Responsible for raw material and component supply to the branch(s) (inter-co + external)
- Responsible for releasing purchase orders with enough lead-time to ensure schedule attainment.
- Responsible to manage out of branch supply exceptions (supplier issue, logistic issue, demand spike).
- Responsible to order the right raw materials and components in advance of production.
- Responsible to identify issues, create a plan and take action to restore normal operations and minimize impact of any disruption.
- Verification, tracking and reconciliation of Cums, resolve differences with customer, suppliers, production, or other departments involved.
- Investigate material shortages (missing Finished good or component inventory) and adjust as required.
- Coordinate the launch and/or phase out of Finished goods and component material.
- Manage ECO changes to ensure zero obsolescence.
- Monitory inventory levels daily to achieve targets and participate in physical inventory process.

**What are we looking for?**

**Qualifications**:

- Bachelor’s degree or previous experience in a supply chain role
- Material planning or other operations/supply chain experience
- Large organization experience, and experience of using ERP/MRP software, Oracle software, Microsoft Office and Access would be preferred.
- 3-5 years related experience within an ISO/TS16949 manufacturing environment.
- Problem solver and ability to manage conflict and multiple priorities.
- Good organizational and interpersonal skills
- Good oral and written communication skills

**What to Do Next**

**Our Values**

Our values speak to our shared beliefs, and describe how we approach working together.
- Put People First reflects our commitment to safety and care of each other, learning and development, and creating an inclusive environment of mutual respect, empathy and belonging.
- Do the Right Thing focuses us on acting with honesty and integrity, delivering the results the right way, taking pride in our work, and speaking the truth - good or bad.
- Do Great Work Together occurs when we engage without hierarchy, collaborate as a team, embrace challenges, and work for the good of all of us.
- Take Ownership and Raise the Bar demonstrates our responsibility to add value and make a difference, challenge the status quo and biases to make things better, foster innovative and creative solutions to drive impact, and explore new perspectives and embrace change.

**Our Commitment to You**

We're actively taking steps to make sure our culture is inclusive and that our processes and practices promote equity for all. Leggett & Platt is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veteran status, and more. Join us

Equal Employment Opportunity/Affirmative Action/Veteran/Disability Employer

IMPORTANT NOTICE TO APPLICANTS
Regarding Equal Employment / Equal

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