Customer Service

7 months ago

Lakeshore, Canada Leggett & Platt Full time

We make life more comfortable.

Leggett & Platt’s overall mission is a commitment to enhance lives - by delivering quality products, offering empowering and rewarding careers, and doing our part in bringing about a better future.

Leggett & Platt’s inventive heritage and leadership in the residential products industry span more than 130 years. As _The Components People_, we are the leading supplier of a wide range of products and components for all areas of life, including mattress springs and carpet cushion, as well as bedding machinery and erosion-control products.

From aerospace tubing and fabricated assemblies to flooring underlayment and carpet cushion, Leggett & Platt has divisions that design, manufacture, and sell a variety of products. Our reliable product development and launch capability, coupled with our global footprint, make us a trusted partner for customers in the aerospace, hydraulic cylinders, flooring, têxtile, and geo components industries.

**Automotive**

Leggett & Platt Automotive is a global provider of wire forms, mechanical control cables, wireless charging, as well as seat lumbar, suspension, bolster, actuator, and motor systems. In addition to these award-winning, category-leading products, we offer tailored goods due to our expertise in product development and attention to market trends. Our unique competitive advantages give us unmatched insight into the demands of the consumer.

Learn more about Leggett & Platt Automotive: Leggett & Platt Automotive

We make life more comfortable.

Leggett & Platt’s overall mission is a commitment to enhance lives - by delivering quality products, offering empowering and rewarding careers, and doing our part in bringing about a better future.

Leggett & Platt’s inventive heritage and leadership in the residential products industry span more than 130 years. As _The Components People_, we are the leading supplier of a wide range of products and components for all areas of life, including mattress springs and carpet cushion, as well as bedding machinery and erosion-control products.

From aerospace tubing and fabricated assemblies to flooring underlayment and carpet cushion, Leggett & Platt has divisions that design, manufacture, and sell a variety of products. Our reliable product development and launch capability, coupled with our global footprint, make us a trusted partner for customers in the aerospace, hydraulic cylinders, flooring, têxtile, and geo components industries.

**Automotive**

Leggett & Platt Automotive is a global provider of wire forms, mechanical control cables, wireless charging, as well as seat lumbar, suspension, bolster, actuator, and motor systems. In addition to these award-winning, category-leading products, we offer tailored goods due to our expertise in product development and attention to market trends. Our unique competitive advantages give us unmatched insight into the demands of the consumer.

Learn more about Leggett & Platt Automotive: Leggett & Platt Automotive

We, at Leggett & Platt Inc., are searching for a Customer Service Associate within our Automotive department. Did you know we are the world’s leading designer and manufacturer of seating support and comfort systems for transportation manufacturers, as well as tier one and two suppliers within the automotive industry? Our automotive products fall into four primary groups: Seating and Lumbar support, Wireless Charging, Motors and Actuators, and Mechanical Cables. If you join our team, your work will ensure people across the world have a little more comfort in their lives.

**What will you be Doing?**
- Daily communication with customers and suppliers regarding order status and deliveries.
- Process customer EDI releases daily, input manual releases and single orders.
- Solve Finished good demand problems related to releases and logistic issues.
- Daily follow-up of parts required for regular production and service builds.
- Ability to define problems, collect data, establish facts, and draw valid conclusions.
- Co-ordinate and track expedited shipments to customers and from suppliers.
- Meet annualized premium freight objectives.
- Responsible for raw material and component supply to the branch(s) (inter-co + external)
- Responsible for releasing purchase orders with enough lead-time to ensure schedule attainment.
- Responsible to manage out of branch supply exceptions (supplier issue, logistic issue, demand spike).
- Responsible to order the right raw materials and components in advance of production.
- Responsible to identify issues, create a plan and take action to restore normal operations and minimize impact of any disruption.
- Verification, tracking and reconciliation of Cums, resolve differences with customer, suppliers, production, or other departments involved.
- Investigate material shortages (missing Finished good or component inventory) and adjust as required.
- Coordinate the launch and/or phase out of Finished goods and compone

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    7 months ago

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