Team Lead, Central Processing

3 weeks ago

Toronto, Canada CAAT Pension Plan Full time

** PLEASE APPLY ON COMPANY WEBSITE***

We're on a mission to secure a better financial future for Canadians. Your meaningful contributions go beyond the workplace, touching lives and making a significant societal impact. Work that truly counts

**Why you will love being a CAATster**:
**A Culture of Collaboration and Fun**

We're a team that works, grows, and celebrates together. At CAAT, you belong to a collaborative, inclusive and lively environment that sparks creativity and foster open communication.

**Comprehensive & Holistic Care**

Your dedication deserves appreciation At CAAT, we celebrate the complete you, prioritizing your well-being above all. Our all-encompassing employee programs are designed to cater to every aspect of your life and wellbeing, ensuring you feel cherished and valued. We provide a competitive Total Rewards program based around your physical, mental, and financial wellness. This includes, but is not limited to, your compensation, paid time off, health and dental benefits, wellness programs, wellness incentives, and (of course) a defined benefit pension plan.

**Growth Opportunities**

Embrace a vibrant, ever-evolving environment at CAAT, where growth is not just a goal, but our way of life We're expanding and transforming constantly, which means endless opportunities for you to adapt, innovate, and learn. As we grow, so do you. Let’s make a difference together

The **Team Lead, Central Processing** is integral to the success of the **Client Services** team, and to CAAT’s guiding mission and growth strategy. They will be responsible for managing the day-to-day operations of Central Processing and Processing Analysts who perform imaging, fulfillment, and administrative work. The Team Lead, Central Processing ensures that tasks are completed within established service standards and assists with achievement of service standards and service quality.

**We are looking for someone with**:

- College Diploma or University Degree, 5-7 years of experience with Multi Employees' Pension Plan (MEPP), public sector pension administration, and 2-3 years leading peer reviewing initiatives.
- Demonstrated experience in strengthening relationships with internal/external stakeholders.
- Possession of, or active pursuit of, a Pension Plan Administration Certificate, Certified Employee Benefit Specialist Program, or Certified Benefits Professionals designation(s).
- Demonstrated people leadership experience.
- Experience coordinating and leading projects.
- Outstanding analytical skills, meticulous attention to detail, and a strong mathematical aptitude.
- Excellent communication skills (both written and oral).
- Knowledge of relevant legislation pertaining to the role.
- Exceptional judgement, strong team player, thorough, and logical.
- Exceptional interpersonal skills, fostering effective collaboration with team members and stakeholders.
- Proficiency in managing multiple priorities, thriving in a dynamic and fast-paced environment.
- Proficiency in utilizing Excel and the ability to quickly grasp and adapt to new software programs are essential requirements.

**Once here you will**:

- Organize team activities, including monitoring the workload of direct reports, and reporting on status against the program plan or schedule in accordance with established service standards/policies.
- Regularly compile statistical data, and extract and manipulate data as required.
- Support required system updates and identify opportunities to streamline processes.
- Review pension administration activities and identify gaps in processes and knowledge.
- Be a role model and mentor to team members and provide training to new staff.
- Facilitate knowledge transfer and assist with recruiting and performance management.
- Act as a backup to the Manager, Performance & Support Services in their absence.

The success of our company is dependent on fostering a culture of embracing diversity, equity, and inclusion in everything we do. All employees are guided by our Mission, Values, and Code of Conduct.

Work Location: Hybrid remote in Toronto, ON M5B 2L7

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