Process Lead

1 month ago

Toronto, Canada TD Bank Full time

**TD Description**

Stay current and competitive. Carve out a career for yourself. Grow with us.

**Department Overview**
- The Wealth Process Excellence (WPE) is an integrated member in the Business Management Group (BMG) within Wealth Shared Services. We are best-in-class process excellence practice providing deep expertise, driving operational excellence, and delivering digitization & automation programs to enable TD Wealth to achieve its growth ambitions through a four-pillar approach:

- Digitization & Automation - Manage delivery of innovative automation projects delivering value and sustaining performance levels
- E2E Process Assessment - Create end-to-end process visibility into how TDW executes today and identify issues impacting business performance
- Business Process Management - Establish a process inventory which forms the foundation for any business or tech change
- Innovation - Hub to foster emerging technologies and explore use cases from TD wealth

Reporting to Manager, Wealth Process Excellence, the mandate of this role is to lead, develop and establish end to end sustainable process optimization with a focus on improving user experience. Following are the accountabilities
- Make an impact by getting things done, focusing on what matters, owning, and delivering superior results for all stakeholders in both the short and long-term
- Drive the four pillars in WPE as stated above ensuring processes are continuously optimized driving efficiency and productivity outcomes
- Deliver automation and workflow roadmap and build a rich pipeline of new opportunities
- Lead teams of business experts to review end to end Value Stream utilizing Lean Six Sigma methodology
- Conduct end to end process analysis, lead Kaizen sessions, and analyze existing data with an emphasis on improving user experience and increasing workflow efficiency
- Support key wealth initiatives & strategic projects in creating end-to-end process visibility and identify improvement opportunities
- Explore new emerging technologies to support new opportunity identification and enhancing process performance
- Build relationships with numerous partners and business leaders to plan and execute initiatives that support strategic business plans
- Present to senior leaders the areas of opportunity, provide clarity on recommendations and raise awareness of potential challenges
- Provide thought leadership around operational excellence, digitization, automation, investment prioritization and optimal resource planning
- Demonstrated leadership and project management skills by completing projects on time and within budget
- Ability to educate, advocate and negotiate
- Ability to work independently and within large team
- Ability to leverage strong data analysis skills to support project findings
- Demonstrated proficiency with Minitab statistical software, Excel and ARIS

**Job Requirements**
- 4+ years of proven track record and experience in leading Process Improvement initiatives
- Advance facilitation skills with strong experience in leading end to end Value Stream assessment sessions and Kaizen sessions with participants from all levels of business including executives
- Great written and verbal communication skills regardless of the level of the target audience
- Good understanding of bank policies, regulatory requirements, and operational processes
- Demonstrated leadership and project management skills by completing projects on time and within budget
- Ability to educate, advocate and negotiate
- Ability to work independently and within large team
- Ability to leverage strong data analysis skills to support project findings
- Demonstrated proficiency with Minitab statistical software, Excel and ARIS

Other Education and Qualifications:

- University degree (required)
- Lean Six Sigma Green/ Black Belt certification (preferred)
- Wealth Experience (Will be an asset)
- Previous design/execution of projects that required D&A and RPA capability ((Will be an asset)
- Technology project experience (Will be an asset)

**Inclusiveness**

At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.

**Job Family**
- Business Analysis

**Job Category - Primary**
- Business Analysis / Reporting

**Job Category(s)**
- Business Analysis / Reporting

**Hours**
- 37.5

**Business Line**
- TD Wealth

**Time Type**
- Full Time

**Employment Type**
- Regular

**Country**
- Canada

**Province/State (Primary)**
- Ontario

**City (Primary)**
- Toronto

**Work Location**
- TD Centre - South - 79 Wellington Street West

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