Bilingual Service Desk Analyst

4 months ago


Thornhill, Canada CAA Club Group Full time

**About Us**:
CCG is looking for an experienced Bilingual IT Service Desk Analyst. The main responsibilities for this role will be to provide operational and administrative support for the IT Asset management (ITAM) process. This includes IT asset tracking for both hardware and software, compliance, lifecycle planning and costing activities. This role will also be responsible for working with other IT department to ensure Pc’s are properly imaged and deployed to associates based on assigned tickets and project requirements. In this role you will also be providing technical support for associates via phone and the self-service portal and accurately recording a detailed description of the issues raised.

**Who we are**:
As Canada's largest automobile association, we are passionate about keeping our Members safe
- whether they are on the road, at home, or travelling abroad. Meeting the diverse needs of our two-million Members requires high performing, forward thinking, and innovative people who work collaboratively to keep propelling our business forward. Life at CAA Club Group is fast paced, performance-driven and rewarding. We value our Associates' career growth and ongoing professional development
- and we regularly recognize their achievements and outstanding results. CAA Club Group (CCG) is known for providing stellar emergency roadside assistance to our motoring Members and non-Members. We work hard and play hard. We're about doing what's right and feeling good about it.

**Position Details**:
What you will do:

- Support tasks for this position include incident handling, problem identification, logging and tracking, troubleshooting, resolution, hardware and software support, incident, and problem escalation
- Identify, investigate, and resolve PC, Laptop, Mobile Device and Printer problems
- Document and maintain Service Desk procedures
- Various projects as assigned by Management
- Work rotational weekend and evening shifts as required

Who you are:

- Post-Secondary education or Diploma in computer science or Information Technology
- A minimum of two years’ experience within a customer service-oriented Information Technology environment including in-depth experience in providing technical support and quality customer service
- Strong written and oral communication skills
- Excellent time management, analytical and problem-solving skills
- Ability to work effectively and productively within a team environment
- Knowledge of ticketing management systems
- Knowledge of PC, laptop, iPhone and printer hardware and software
- Experience working with and creating Power Bi reporting and dashboards
- Experience working in Asset management and procurement departments
- Proficient in MS Office 365 (Outlook, Excel, Word, Power Point), MS Visio, MS Project and Internet Explorer
- Experience with Windows 10 desktop operating systems remote diagnostic and problem resolution
- Experience working with Microsoft Configuration manager and Autopilot deployments
- Knowledge of ITIL philosophy would be an asset (Service Desk Management, Incident & Problem Management and Change Management)
- Available to work varied shifts within a 24/7 environment
- French language proficiency required

**Our Commitment**:
We are an equal opportunity employer and are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). CAA CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.

As an organization we are focused on Member safety, which includes the safety and well-being of our Associates. Therefore, you must be and remain fully vaccinated as a condition of employment.


  • Service Desk Analyst

    5 months ago


    Thornhill, Canada CAA Club Group Full time

    **About Us**: CCG is looking for an experienced IT Service Desk Analyst for a contract for 18 months. The main responsibilities for this role will be to provide technical support for associates via phone and the self-service portal and accurately, with an emphasis on resolving issues and recording a detailed description of any issues raised. **Who we...

  • Service Desk Co-op

    4 months ago


    Thornhill, Canada CAA Club Group Full time

    **About Us**: We are currently seeking co-op students to join our Service Desk Support - Information Technology team. Our high quality of service can only be achieved through our Associates as we are always looking for enthusiastic people who have a proven ability to provide exceptional experiences to our associates. **Who we are**: As Canada's largest...


  • Thornhill, Canada BAASS Business Solutions Inc. Full time

    The position is located in Toronto. The **Customer Service Representative **is responsible for triaging our support desk and working closely with the consulting and technical teams to assist our clients with help-desk related activities. This individual may also initiate prospect calls, generate sales leads and establish an ongoing rapport with existing...

  • Front Desk Associate

    5 months ago


    Thornhill, Canada M Club Full time

    **About Us**: M Club provides a unique platform that allows everyone from business professionals, community leaders, creatives, founders, change makers and investors that want a place to connect, engage and grow. Our mission is to become a premier space where vision, creativity, entrepreneurial spirit and philanthropy can coexist in harmony and drive growth...


  • Thornhill, Canada Vevana Coffee Inc. Full time

    Are you an outgoing individual with a passion for hospitality? Vevana Coffee Inc. is seeking a Front Desk Receptionist to join our team at our bustling coffee shop located in the heart of the city. **Responsibilities**: - Greet and welcome customers as they enter the coffee shop with a warm and friendly attitude. - Manage reservations and seating...

  • Business Analyst

    2 months ago


    Thornhill, Canada The Siroky Group Inc. Full time

    **The Siroky Group** We are in the business of creating and implementing software and business solutions for our clients. Our team members are of the highest quality and maintain a wide range of skills and tools. We are a small but nimble organization, working with both large and small organizations in order to bridge the gap between technology and...

  • Front Desk Attendant

    2 months ago


    Thornhill, Canada Fuzion Fitness Thornhill Full time

    **About us** Fuzion Fitness Thornhill is the newest state of the art, all-in-one fitness facility located at 130 Racco Parkway, Thornhill. Fuzion Fitness Thornhill will offer the very best in features and services at our newly renovated 33,000 square foot location: Yoga, Group Fitness, Spin Studio, Elite Certified Personal Trainers, Shake Bar and Lounge,...


  • Thornhill, Canada Lumiskins Full time

    **Responsibilities**: - Answer phones and greet visitors. - Use a computer and the Internet. - Take messages and forward them to the appropriate person. - Answer questions about company's services or products. - Make appointments for company's services or products. - Distribute mail and packages to the appropriate employee. - Arrange for travel...

  • Sales Desk Manager

    5 months ago


    Thornhill, Canada Pfaff Automotive Full time

    Sales Desk Manager Honda of Thornhill Thornhill, ON L4J1A1 **Who We Are **At Pfaff Automotive Partners, we’re united by a passion for cars, and we’re as crazy about them. It’s about more than just selling and servicing cars. We’re passionate about long-term relationships with our teammates, clients, and communities. We love driving the cars we sell,...


  • Thornhill, Ontario, Canada Dr. Thomas Chung Professional Medical Corporation Full time

    Job Title: Medical Clinic ReceptionistWe are seeking a highly organized and detail-oriented Medical Clinic Receptionist to join our team at Dr. Thomas Chung Professional Medical Corporation.Key Responsibilities:Provide exceptional patient care and service to our patients and their families.Manage front desk operations, including scheduling appointments,...


  • Thornhill, Ontario, Canada Dr. Thomas Chung Professional Medical Corporation Full time

    Job Title: Medical Clinic ReceptionistWe are seeking a highly organized and detail-oriented Medical Clinic Receptionist to join our team at Dr. Thomas Chung Professional Medical Corporation.Key Responsibilities:Provide exceptional patient care and service to our patients and their families.Manage front desk operations, including scheduling appointments,...


  • Thornhill, Canada Catholic Cemeteries & Funeral Services - Archdiocese of Toronto Full time

    Catholic Cemeteries & Funeral Services - Archdiocese of Toronto (CCFS) is hiring several part-time **Funeral Home Representative - Family Services** at Holy Cross Catholic Funeral Home, located in Markham, ON. This position reports directly to the Funeral Home Manager and/or senior Funeral Director on duty. This position assists in the activity of both the...


  • Thornhill, Canada Catholic Cemeteries & Funeral Services - Archdiocese of Toronto Full time

    Catholic Cemeteries & Funeral Services - Archdiocese of Toronto (CCFS) is hiring several part-time **Funeral Home Representative - Family Services** at Holy Cross Catholic Funeral Home, located in Markham, ON. This position reports directly to the Funeral Home Manager and/or senior Funeral Director on duty. This position assists in the activity of both the...


  • Thornhill, Canada Tsingtao Wellness Spa(Thornhill) Full time

    **Tsingtao is a high quality**, award wining and **well established** **professional massage spa located in Unionville, looking for receptionists to join our front desk team.** Excellent clientele, flexible working hours, friendly co-workers, convenient location. **Job duty includes**: - Be the first point of contact & greeting our guests - Making...


  • Thornhill, Canada WSP Full time

    Thornhill, ON and Winnipeg, MB The Opportunity: WSP wishes to be a leader in the quality of IT service offered to its users by offering them a varied but unified support structure consisting of a remote help desk, tech bars, a self-service portal, and several on-site technicians whose main mission is to respond to IT needs that require a physical presence in...

  • Sales Desk Manager

    5 months ago


    Thornhill, Canada Honda of Thornhill - Pfaff Automotive Partners Full time

    **Who We Are** At Pfaff Automotive Partners, we’re united by a passion for cars, and we’re as crazy about them. It’s about more than just selling and servicing cars. We’re passionate about long-term relationships with our teammates, clients, and communities. We love driving the cars we sell, and we love the people that own and drive them. Now, in...


  • Thornhill, Canada GraingerCanada Full time

    **Work Location Type**:Hybrid** As a leading industrial distributor with operations primarily in North America, Japan and the United Kingdom, We Keep The World Working® by serving more than 4.5 million customers worldwide with products delivered through innovative technology and deep customer relationships. We’re dedicated to providing value for...


  • Thornhill, Canada WSP Full time

    The Opportunity: WSP wishes to be a leader in the quality of IT service offered to its users in our Thornhill office by offering them a varied but unified support structure consisting of a remote help desk, tech bars, a self-service portal, and several on-site technicians whose main mission is to respond to IT needs that require a physical presence in the...


  • Thornhill, Canada CBT Psychology for Personal Development Full time

    **About us** CBT Psychology for Personal Development is a small business in HEALTH_CARE_MEDICAL. We are professional and agile. Our work environment includes: - Modern office setting - Food provided **Job Overview**: CBT Psychology for Personal Development is seeking a Board Certified Behaviour Analyst (BCBA) with 3 or more years of experience working...


  • Thornhill, Canada Thornhill Hyundai Full time

    **The Phaeton Automotive Group** is looking to hire a full-time **Service Advisor - Night Shift** to join the **Thornhill Hyundai** team: Come join our talented team of professionals. This is a great opportunity for someone that wants to develop a career in the Automotive Industry! **Benefits of working with us**: - Newly renovated state of the art...